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November 2023 by Valerie P.
I have spent so much money at Lululemon over the years. I came in with a bag of items all new with tags that was gifted to me for my birthday that my stepmom got for me but not my sizes. I came to return them and was going to buy things in my correct size and probably even more than what I was returning. But no, the employees were rude, wouldn't even look at my items I had or return any of them, not even for store credit. They treated me as if I was a felon and with such disrespect- in front of my kids and basically told me to F off. I'm honestly just so disappointed with how they treated me and wouldn't even give me store credit to purchase other items while I was there. The whole interaction was so disappointing.
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October 2023 by Lori Smith
Excellent customer service. Staff was very kind and helpful to my 10 y/o daughter, who saved up her money just to shop here. Thank you!
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October 2023 by anngilyn dombrowski
Not the largest lululemon or the greatest selection but they have the basics if you need them!
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September 2023 by Schantale Ward
Amazing team and service at the short pump location. I was really taken care of and they helped me find items that worked for me. My only complaint for the company is that you only go up to a size 14 in store. This worked for me but I doesn't work for all of plus size women. Please carry larger sizes in stores as you would get more customers and it's only right.
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September 2023 by LJ ZZ
Love the leggings! they have lots of supplies for all sizes, staff are always friendly
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September 2023 by LJ Zhou
Love the leggings! they have lots of supplies for all sizes, staff are always friendly
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September 2023 by K Bernier
Does anyone ever answer the phone at the store to check inventory? It's so frustrating! Why have a published phone number if you fail to ever answer it?
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September 2023 by Kris B.
Does anyone ever answer the phone at the store to check inventory? It's so frustrating! Why have a published phone number if you fail to ever answer it?
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September 2023 by Brock Congleton
Stopped in for my first time today. Anaiyah (I hope I spelled her name correctly) was amazing and super helpful. She wasn’t pushy on buying in store the way so many associates can be at other places. I ended up purchasing two pairs of the pants I wanted from the website, but the customer service is the reason why I decided to spend the money at the end of the day.
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August 2023 by Rachel Moore
The current manager there now (has black hair and wears glasses) is always so helpful!
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June 2023 by Leni Goodwyn
I’ve never actually bought anything here but I tried on a pair of leggings and they were sooo smooth. Would’ve gotten them but they’re expensive. But probably worth it.
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February 2023 by Eric Killen
Junk quality, and service. $125 leggings for my daughter that already tore a hole within hours of wearing. Associats in Potomac Mills informed us that our local store in Short Pump would exchange the item (we still had the receipt from purchase a few weeks ago). The employee at Short Pump was quick to tell us that we were told wrong, and the "hemmer" for them all the way in VA Beach will not do repairs for us, and we were out of luck. What a waist of money, and poor service. First and last purchased made for this family.
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December 2022 by Morsal Furmuli
I came in last week and was assisted by a gentleman with red hair, I wanna say he said his name was connor! He was such a delight & so knowledgeable. He helped me pick out a couple leggings for my daughter and she absolutely LOVES THEM!!
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December 2022 by Emma Boyd
Staff is always very friendly and helpful at this location.
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October 2022 by Miriam Valenzuela
Always my daughter and I coming to this store and everyone here is very welcoming and helpful but Karen is the best here she goes beyond our expectations and shows us other choices to make the best outfits. Thank you Karen for always giving us an excellent experience in this store!
