-
January 2024 by Scott McGregor
Went in looking for new running shoes. I was helped by Mark who is extremely knowledgeable with running and shoe fit. Overall great experience!
-
January 2024 by Jay Gillispie
Got our daughter some On Clouds to begin her nursing job and she's raved about them...and she has 12-hour shifts so that says a lot. The staff at Willow Lawn was great. Extremely knowledgeable, helpful, and personable. Highly recommend if you need shoes, good shoes, for running or being on your feet a lot.
-
December 2023 by James H
Nice runners store, well stocked and knowledgeable, helpful staff.
-
November 2023 by A R
The Hull St location has always been great and today we learned that the Willow Lawn location is equally as wonderful. So much thanks to Alexis for helping my human find walking shoes. From another Alexis ?
-
October 2023 by Christopher Rashad G
Visiting Lucky Road for the first time was a heavenly experience today! Associate Jodi was very pleasant and accommodating to my needs and choices, thank you. As a daily walker of 2-3 miles, it’ll be a piece of cake thanks to Lucky Road Run Shop✊?
-
October 2023 by Seamus McDaniel
Levi was super helpful in observing the way I run and giving me options for shoes I could be confident with. Looking forward to my first proper run with the shoes we picked out!
-
October 2023 by patricia mwila
The BEST customer service I've received in a LONG time!!!!!!!!!!!!! I was referred to this location by a co-worker so I stayed in the area after work until the store opened. Désirée and her son helped me. I was EXHAUSTED after working a 12 hour shift but they were so kind and efficient. Poor guy probably thought that I would never find a shoe but he helped me narrow my choices down. They didn't have the color I desired but were able to put a pair on hold for me at their location in Cary Town! Levi and Caleb were so kind at their Cary Town location. THEEE MOST efficient shopping experience AND I have the BEST shoe for my feet as I was desperately needing relief!!! I greatly dislike running but I CAN'T WAIT TO GO RUNNING!!! Did I just say that?! THANK YOU SOOOOOO MUCH!!!!!!
-
September 2023 by Kathleen McCune
I was given excellent service. The sales person took a lot of time helping and answering all my questions even though she couldn’t get exactly what I needed. I will return to this shop.
-
September 2023 by Julie Fritz
I just discovered Lucky Road today. It is the best running store I have found, and at 80, I am experienced with running stores. The saleswoman was cheerful and extremely knowledgeable. In short order, she had just the right shoe on me, and I was off to the gym! ( with some new sunglasses too!)
-
August 2023 by Michael Kyrychenko
One of my favorite local businesses in Richmond and a genuine gem of a store. I have gotten running shoes 3x here and every time the experience is smooth and pleasant! Customer service is top-notch and they are genuinely invested in getting you into the right shoe. Today I worked with Caleb and he was knowledgeable, friendly, and very patient. I left wearing the most comfortable shoes I have had in a long time. Customer for life! Glad we have great stores like this to support the running community in Richmond.
-
August 2023 by Anna Marie
100% recommend! I went in today almost crying in pain and unable to run for over a two weeks and walked out without limping! Everyone was so helpful and kind and understanding and personable. I will never shop anywhere else for running and everyday shoes ever again! Thank you so much!
-
July 2023 by Alissa Bonham
As soon as I walked through the door, Caleb welcomed me. He immediately started asking questions, trying to figure out what I needed. My feet are very flat, and I deal with a lot of shooting pain. Caleb took the time to go through shoes with me, and even different brands and styles, and from what I observed was very patient, and just kind.
-
June 2023 by Matthew
First time visiting this shop, and it was great! Sharon was a new employee there and was super friendly in helping me find what I was looking for. Their selection was very good as well, and their prices reasonable! I look forward to making this my regular running shop!
-
May 2023 by Hannah P.
My boyfriend and I came in to try out some On Clouds and had an amazing experience with Blake! She was super friendly and knowledgeable not only about On Clouds, but all of the brands they carry and gave great recommendations for what would work for each of us. She took her time and never made us feel pressured to try anything we didn't want or even make a purchase, which was even more appreciated. She made us feel like family and we will definitely be customers again!
-
May 2023 by Jay Yansee
I have never had anyone in customer service provide an experience close to Alexis at the Running Store. Not only did she provide an educational experience about the products we asked about but she also had an amazing personality and yes, her jokes are funny as h***. I can tell you our experience with her was perfect not only the first time, but the second and the third as well. She has definitely made the Christmas and birthday list. This is one hell of a store and she is one hell of an ambassador. I never thought buying shoes could be a highlight of the day, but she has that affect on things. Thank you Alexis…We’ll be back.
