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February 2024 by Bill Swann
I am writing so that no one will have to go through what I went through in ordering cabinets from Lowe's. I placed my order on December 22nd and it was to have been delivered on January 5th. However, no delivery occurred and no contact between Lowe's in myself occurred either. I finally got delivery on January 7th. At that time it was discovered one of the cabinets was damaged beyond use. The replacement for that cabinet was just delivered, and that one was damaged as well. Please know, that I have spoken with numerous Lowe's employees and I'm extremely happy with their customer service professionalism and attitude. However, lowe's is using a third party delivery company and they are terrible. From now on any major purposes purchases that need delivery will be made at Home Depot.Billy SwannSo apparently someone at Lowe's replied to my complaint. They suggested that I call the number below and they would look into it. Just another example of how inept Lowe's has become. I called the number and it was basic customer service, voicemail system. As a further example, my countertop order was to be delivered at the beginning of February. I was in Lowe's yesterday and inquired us to status. I was told the order was going to be delivered today. No one, absolutely no one, contacted me. As of right now the order is supposed to be delivered this afternoon. I am highly suspicious of the condition that it will arrive in. I will report back once it has been delivered.
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February 2024 by Nzpainting Servicies llc
They are friendly to customers
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January 2024 by M C
Staff is great, store pretty organized...but the music makes my brain hurt. It's seriously awful and distracting. It's a soul crushing sonic experience.
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January 2024 by Mike Boss
Lots of stuff and a huge parking lot. The people that work here are very nice. But if you need to find a floor person to help you with a specialty item or to find out where something is located, that's a problem.There is usually only one cash register open. So prepare to do self checkout. That's not a problem unless you have a big cart with lots of construction materials on it that's awkward to navigate through the self checkout. Otherwise be prepared to wait.
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January 2024 by notlarc senrab
Ordered online power strip:WiFi outlet surge protector 2 different sizes larger 1 seems new second power strip clearly use scuff marks and dirty ,ordered from Lowe’s in the past they lost a customer . Bag torn open then retaped power strip box seals broken retaped really I thought I could trust Lowe’s please I’m on a single grain of sand but we as consumers are millions please post share this if you had the same problem. I wonder if they can hear us now.
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January 2024 by Siervo de Cristo
No good
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January 2024 by Villanueva
I find everything in one place I like
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January 2024 by Bryan Alvarenga
Very bad service from the staffThey are not professional at all.
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December 2023 by William Sinka
Hire cashiers back. We don’t work for you. Tired of checking myself out without getting an employees discount.
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November 2023 by Patrick Bladow
I always hate having to go here. The employees know nothing about what they sell. I could not believe that in a home improvement store I could not find an employee who had a tape measure. So, I could measure the studs to make sure they were 8 feet, because all the studs were mixed up together. So unorganized.
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November 2023 by Valentina Aristizabal
I’m not satisfied with the service I received today, there was this guy with a beard his name starts with an “R” he looked hispanic, the issue i had is that a Dakota girl and this guy were talking inappropriate, I heard them saying intimate things that shouldn’t be said in your job, if you have a relationship with your coworker keep it for you but keep it professional not talk about how good he does it to you and what you guys will do tonight that is NOT OK! Respect your customers.
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November 2023 by vanessa duque
I was at the store over the weekend but I couldn't get help about an item. There is a guy who used to be very nice but now he behaves inappropriately with his coworker, it's a shame, I don't remember his name. but he has a beard
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November 2023 by Juan Salazar
What a shame that such a great store has such poor quality employees working there, the associate Arturo was there but didn’t help at all, constantly checking his phone, didn’t even know where the things I was looking for where located, had to literally ask him to pay me attention while he was on his phone. I won’t ever go back to this store. I hope corporate sees this and takes action.
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November 2023 by William Prentice
Didn't have all in stock in electric dept. Bathroom out of toilet paper nasty.
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September 2023 by plsnthx
This review is for the employees and general manager at this store. I have had great customer service experiences from the team at this store. Mia and Rith were very helpful. They and the other store members that assisted me were knowledgeable and friendly. This is not the store that is closest to home but it's the one I prefer. My rating was based on the service and personal attention I got from the staff.
