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April 2024 by Shirley Shaner
Bought a lift chair last August. It broke after less than 6 months. Service coming May 9, 2024. That’s a 30 DAY WAIT for service. I’m elderly and need the lift chair. Terrible treatment. They must make some inferior chairs to have this service backlog. And for a 6 month old $2000 chair. Save your money folks.
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April 2024 by Teresa Hull
We were not sure we were ready to purchase but after being guided through the store by a very friendly and knowledgable sales rep we made a decision and ordered. Easiest furniture shopping experience we have ever had. Dean listened to what we wanted and helped us find it.
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April 2024 by Sam Pleasants
Zoe was very respectful and wasn’t watching over my shoulder. No haggling from anyone in the store. Zoe showed exceptional customer service skills and was a pleasure to work with.
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April 2024 by Brian Brown
Salesman was polite, professional and answered all my questions. I think having to wait for 8-10 weeks for a chair is a bit excessive and I sure hoping it's not any longer than that. No one offered me the free pillow that was advertised. Bummer.
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March 2024 by Linda Hiltgren
Zoe Winston was the person who helped us and she was wonderful! Not only does she know her merchandise and her fabric, but she was able to help us find the perfect chair with perfect fabric and color in a matter of a few minutes. This is our sixth Lazyboy chair. Thank you Zoe for a wonderful experience.
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March 2024 by Nancy Greer
Excellent salesperson, Dean Hooper, excellent product. Delivery is soon and expect no problem with Lazy Boy.
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March 2024 by Larry Parker (Parker)
I had a wonderful experience in searching for living room and dining room furniture. Both the design and sales representatives were very helpful and knowledgeable. I am very grateful for the time and consideration they both provided. Excellent!
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March 2024 by Matt Bailey
The salesman, “Z”, actually changed his work schedule to meet with me in the store. He was extremely helpful and spent lots of time assisting with my decision and purchase.
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March 2024 by LARRY BEASLEY
Very nice selection of awesome Lay- Z-Boy merchandise. The Sales representative,"Z" was great!!! Really new the recliners they offered. Very friendly and helpful and all ways. Made you you feel like you were home. I highly recommend anyone who is looking for quality furniture and quality knowledge to see "Z" at the store. You will not be disappointed!!
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March 2024 by Fred Lawson
We had a great experience at the La-z-boy store in Short Pump. Zeshan Bhojwani greeted us shortly after we entered the store and after talking about what we wanted he helped us to select the right recliner for us.
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March 2024 by Lynn Anne Roberts
Although we came in knowing a lot about our options, Samual was most attentive and patient! Wonderful experience!
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March 2024 by Matthew Christensen
Purchased a power recliner and I even paid extra for the extended warranty. I had always heard that La-Z-Boy was an investment and that they stood by their product. They do not. The back of my chair fell apart, just from me sitting in it, and despite still being under original warranty, they refused to fix/replace it. Flat out. They are not the same company they used to be. The recliners that my parents had when I was growing up were amazing. But the furniture they put out now is poorly made, the company doesn't honor their contracts, and they are just coasting on their previous reputation.
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March 2024 by Myra Westerman
Salesman was very knowledgeable and patient as I I made my choice of recliners. We found the perfect one for me and I cannot wait for it to get here!!! Thank you Jefferson for all your help! We’ve had many pieces of lazy boy furniture during our 58 years of marriage. One recliner we had lasted 50 + years and was still good enough to donate to goodwill!
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March 2024 by Terry Yanette
Outstanding service, very flexible. We had our chair picked out, the order was printed for review, and my wife saw something different. No issue, the order was changed quickly and with pleasure. Our sales person Zoe was outstanding and the reason for the 5 star review.
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March 2024 by Lynn Lordi
Samuel Fiore was a terrific salesperson!We bought a recliner and he made the experience so easy and pleasant. He is the reason we will be back to buy a sofa!