Kroger Pharmacy in Lombardy is highly praised for its friendly, dependable, and hardworking staff. Customers appreciate the kindness and diligence of the employees, who consistently show professionalism and care. One reviewer shared a positive experience regarding prescription delays, noting that the staff’s careful double-checking ensured the correct dosage, which increased their trust and peace of mind. Despite system flaws, the staff’s careful work acts as a vital safety net for customers’ health. Another customer switched from a different pharmacy and was amazed by the quick, friendly service, highlighting how easy and painless it was to get questions answered and refills managed. They described the staff, especially Dr. Watson and her team, as raising the standard for what a pharmacy should be, providing instant solutions and making the experience stress-free. Shelby was singled out for her pleasant and patient attitude, contributing to a positive interaction after years of less satisfying experiences. The staff is also recognized for their efficiency and resilience, working through busy and demanding times, including the challenges posed by COVID-19. Despite dealing with difficult and sometimes angry customers, the employees remain dedicated, hardworking, and respectful. Overall, Kroger Pharmacy in Lombardy is seen as a trustworthy, efficient, and caring place where the staff’s hard work and kindness shine through, providing peace of mind and excellent service to the community.
Came for a simple flu shot. When I checked in and asked how long the wait would be, she said “at most 15 minutes” ended up waiting for half an hour
October 2025
Do not use this pharmacy. They are slow, inefficient. They'll tell you to wait half an hour and then tell you they forgot to process your prescription and won't even apologize for wasting your time.
September 2025
Slow, very slow and they don’t answer the phone. Why bother having a phone number?
