-
May 2024 by Andrea Neil
The windows in one of the rooms in my house were in rough shape. I had called every leading window company in Richmond. Then a contractor told me about Kemp Windows and how he always works with them because they have affordable prices and do great work. He was absolutely right! The owner himself came out to assess the work and suggested going from 8 single hung windows to 4 sliders. He gave me a quote that was much lower than the previous quotes plus he said that the windows have a life time warranty. After the measurements were taken it was only about 4 or 5 weeks before the windows came in and were installed. I am so happy with my new windows and I will definitely use their services again in the future!
-
May 2024 by Simon Shearer
Kemp Windows did our doors and windows, and it was a fabulous experience overall! Thanks Bill Kemp!Service: General door installation
-
April 2024 by Justin Richardson
When doing a pretty project big like windows you want to make sure you feel good about who you go with and working with Mr. Kemp we felt that instantly. His price was very reasonable compared to four other quotes we received and the install was very smooth and the windows looks great. I would highly recommend for anyone looking to get their windows replaced.
-
April 2024 by Jonathan
Set-up them to replace a window and signed the proposal Feb. 6th. They said they would be out with-in two weeks to measure the window. After multiple calls, texts, and a missed appointment he finally came out to measure the window a month later.When he arrived, there was confusion over whether they were replacing a pane or changing the window. I waited two weeks and hadn’t heard anything so I texted for an update. No response. Called a few days later and was told they do not do those small jobs.At the end of the day, they wasted 6 weeks of my time on something they could have told me day one. They had a second opportunity when they came out to measure. Then I have to follow-up multiple times to hear they weren’t going to do it.Response: I understand somehow you were confused on what I wanted. My review is of your follow-up, lack of communication, and taking 6 weeks to come to a conclusion.
-
December 2023 by Debbie Bradberry
Sadly, kemp windows “I want your money” and Kemp Windows “ I have your money “ is like Jekyl and Hyde. We contracted with them to install 18 windows Even though this wasn’t our lowest estimate, we were so impressed with Mr Kemp and his sales presentation, and he assured us he used his own installers, not a sub-contractor. We had several red flags during installation, and with a little pushing, all was well. Until the installation was finished and we had a brown, ugly substance running down our white siding from several of our new windows. The same substance was also on various places around the outside of our home and on several of the new frames. That’s when we saw the other side of Mr Kemp. After 6 months of lies and broken promise and ignoring us , it took a “threatening “ type letter to get things moving. Amazingly, he was able to match our siding in 1 1/2 hours, although he had “tried” for over 6 months. Our windows were installed on April 20, 2022, and the stained siding was replaced on November 8,2022. Now we have $14000 worth of windows installed my a sub contractor, working for a company we have no confidence in. Not a comfortable position, to say the least.From your response:“Though out this process we did not charge you any money. All of the damage was on the back and side of your home. “.I would hope it never crossed your mind to charge us for the damage your subcontractors did to my home! The damage was “on the back and sides”. Does that make it less of a priority to repair? Your response speaks volumesService: Window installation
-
September 2023 by Blake Burak
Working with Kemp windows was a great experience! We renovate homes and moving forward this will be our go to company! We got quotes from the 3 big window companies and the estimates were 12-16 weeks. We found Kemp Windows and they came in under their quotes and had a timeine of 6-8 weeks. They hit the timeline and did a great job with install. Also, they did not charge us a dime before the job was complete! Feel confident dealing with them!
-
September 2023 by Sabrina Machella
The windows look amazing! The team was very professional and worked quickly!! I am so impressed and will use this company again for upcoming projects on my rental properties!
-
August 2023 by chris greene
The Kemp team did a great job on our windows and gutters. They were very professional and Mr. Kemp was great to work with throughout the process. My wife and I will use Kemp for future projects. Thank you Mr. Kemp for everything.Service: Window installation
-
July 2023 by Cecelia Huff
Exceptional! Bill Kemp and team did a phenomenal job with windows for my entire home. The windows are beautiful, sturdy, and easy to maneuver. Love love love! Thank you for the awesome product and professional service! Happy FamilyService: Vinyl window installation & replacement
-
July 2023 by Abigail Mann
Canceled on me last second to measure a window saying they “didn’t want to overcharge me” but I had agreed to the under 3 windows fee. Unhappy that they let me schedule it in the first place if this was an issue and now the owner is avoiding talking to me himself, he made an employee tell me 10 minutes before the appointment should’ve happened.
-
May 2023 by Jon Amores
Kemp Windows was great to work with. Bill Kemp was professional, courteous, and responded promptly to all my questions. We asked a few window companies to bid on our project, and Kemp provided the best combination of quality and price. Their turnaround time was faster than the competition as well. Thanks for the great service!Service: Window installation
-
March 2023 by Whitney Carson-Redfern
Mr. Kemp and his guys were awesome they came on time and was very fast preforming their services. I’m always nervous when I deal with new a company but after meeting Mr. Kemp I was comfortable with his guys handling my repairs everything turned out beautifully and his prices are fair he will work with you and tell you step by step what is need to correct your issue. I would recommend any of my friends to use his company. Thank you again Mr. KempServices: Window installation
-
December 2022 by Fred Scott
Outstanding service and pricing for high-quality products. We are so pleased with our new door and the enhancement to our front to ensure longevity. Clear, prompt and professional from beginning to end. If you are looking for a company to assist you in doors and windows, look no further with Kemp!!Service: General door installation
-
December 2022 by Debbie Williams
The installers arrived at the time arranged. The workers were polite, professional and efficient. They cleaned up the area after the installation. The installation was done in the timeframe specified. Looking forward to using this company for additional home renovations.Service: Window installation
-
December 2022 by c mosley
I highly recommend Kemp Windows. My inquiry was responded to quickly as well as the visit to show me the actual window, explain how to clean etc and give estimate. My windows arrived earlier than expected and the install was expeditious by courteous installers who cleaned up all areas upon completion. I love my new windows and when I am able to replace the remaining few, I plan to use Kemp Windows again.Service: Window installation
