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October 2023 by Priscilla Shaw
Whenever I'm ok Richmond I always come here for a pedicure. They are professionals, you can walk in without and appointment (generally there's not much waiting time) or you can make an appointment with your technician of preference.They also have waxing services, which I try for the first time a couple of days ago. I was pretty happy with the results. Also their waxing prices are fenomenal!.
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October 2023 by Mahoganie Prentiss
I am only giving the dump 1 star because I have to in order to leave a review. The way that I was treated at this establishment was completely unacceptable. I came in for a pedicure. I was seated promptly and waited as the tech that would be serving me was with another client.The tech eventually comes over and asks which color I wanted, gel polish or not etc. He goes to pick the color and comes back w/ his tools. I simply ask that he soak my gel color off rather than drill because my nails were weak from having them drilled previously. He replied that he has to drill it off. I said I know that you can soak it off. My usual lady soaks the polish off and that is what I am comfortable with. He then tells me that I need to go back to that person then and invites the manager over to back him up!I let them both know that it is outrageously rude to address a paying customer that way all because I have a preference on how MY FEET are handled for a service I WOULD BE PAYING FOR! I then proceeded to leave because I can easily take my business back to my usual person.These Asian shops treat people any kind of way and I’m not going for it. I will happily go to RICH NAIL SALON on Hull Street , a black owned business, for my services from now on! At least there I know I’ll be spending my money with people who care about there customers and the quality of their work.Service: Pedicure
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August 2023 by Ginell W.
The experience you get from KT Nails on Broad St. can vary. I find their service quality to be very inconsistent. The owner has been the same for decades, and he is a professional that is truly great at the craft. However, as a walk-in, you have a 50/50 chance of getting a professional looking full set or manicure from another manicurist. I would not recommend taking your chances here. I have visited three separate times (without booking with the male owner) and I have been disappointed each time.Services: Acrylic nails
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August 2023 by Whitney Harris
I have been searching for a while for a good consistent nail shop, I have found it! Mandi is absolutely amazing. I appreciate her attention to detail and her patience. I came to get a fix because of my own carelessness and I was certain the color I had chosen was the match, it wasn’t. But instead of making me feel d*** or wrong, they just let it ride and painted the other 9 nails to match. If you’re looking for a new nail shop to call home , give this one a try!*the picture is a week after my fill in. After I left with my new color lolServices: Sculpted nails
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July 2023 by Carena Miles
Pedicure turned out pretty good but unfortunately have to give two stars for the toxic masculine gym bro tech that told me my pink tips pedicure “wouldn’t look good” and was insistent to the point where I changed my Barbie themed nails and went with something more basic. I was really confused as to why he couldn’t do it especially cause there’s pictures in the google reviews with different color tips or why he simply didn’t asked for a picture? Don’t know if it was due to laziness, lack of creativity, or not wanting to engage with a queer person. I wouldn’t have a problem going back as long as I had a different nail tech.
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July 2023 by Petrina Lincoln
They do a great job. I went from one nail tech to a new one, I plan on sticking with. The first one just seemed like she was mad at life, or job, idk. I've gone a few times now, and happy w the service. Clean, professional, quality
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July 2023 by Sai F
Had 2 pedicures for myself and my mother. Both were quick and sloppily done. I went to sit to allow my toenails to dry where I was directed to go and the tech rushed to the front and prompted me to get up and pay. I asked can I allow my toes to dry 1st since I was already seated! When I did go up to pay, the young lady at the front misquoted the price which I wasn't disputing I just asked her twice for confirmation. I assume it was the owner that started nastily pointing at a sign that stated "convenience fee". for $1.95.Overall customer service lacked and its unfortunate because its only 5 minutes for me from this establishment so if it had been better I would have definitely turned into a valued customer.
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June 2023 by Havva Bilgin
The prices have went up you will end up paying a good $60-65 for a med/long coffin with a non gel color. The quality of the nails are really good tho it’s like they super glue the nails on.
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April 2023 by Simone Geraban
KT nails is one of the best shops I’ve been to in years. They are always quick, efficient and polite. Tina & Doug do my nails. Tina’s base acrylic technique paired with her shaping skills are literally perfect and Doug is a beast with the designs I bring him and doesn’t rush! Very professional and neat. Mike smoked my pedicure and my French tip design and really took his time massaging my legs and feet.Services: Nail art
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April 2023 by Jossette Dinsmore (SilverWolf Crafts)
My husband and I had an absolutely amazing experience. Both of the ladies who worked with were super professional, and allowed us to make a last minute decision regarding doing manicures to go with our scheduled pedicures. I definitely look forward to going back and getting another spa pedicure soon.
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March 2023 by Chatrise H.
I went and showed a picture of the look I wanted. It was extremely simple. It was skinny white lines on the border of my nail. He painted a thick white tip on the top of my nail. I told him that’s not what I showed him. Another nail tech came over and told me to go sit at another chair so he can fix it. His name was Doug and he was awesome!!!! Also, the first nail tech cut off my REAL nails. I’ve been getting my nails done for years and that was a first. HE DID MOT ASK FOR PERMISSION TO DO THAT!! The first guy placed my acrylic on wrong. I walked out of there looking like I needed a fill in already! I’ve posted a pic of what I mean. I didn’t have the energy to have them fix it because I was already there 1 1/2 hrs. The only person I will let touch my nails at this place is Doug. He was great! Also the first guy cut my nails down and didn’t even ask if I wanted that! It was the buzz cut muscle guy. I see in other reviews are other complaints about him
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March 2023 by Sheila Scott
I was there yesterday2/15/23).I wasn’t satisfied at all!! Service:pedicure, tech didn’t do a good job!! He concentrated on my toes onlyNot my heels!! My right toe HURT!!He didn’t help me at all wow!!Nothing against the businessOr the tech, just wasn’t SATISFIED!!
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January 2023 by Margaret Eva
I have been coming to Tina at KT nails since 2009. The salon is always clean and the staff is friendly. The services are appropriately priced and I am always pleased with my services rendered. Tina and her team are always able to fix a nail emergency that I have endured while getting y nails done out of town. I have referred many people to KT nails because of their professionalism and devices rendered. On a plus side they also offer waxing ! And there are drinks available while you wait.
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January 2023 by T'Keyah Vaughan
I was getting Dip removal from my nails and a new color. The person who was servicing me immediately started cutting my nails ( He didn't even ask if I wanted my nails cut in the first place) and ripping the polish from my finger. My nails were so much weaker than they had ever been after a dip removal. It was extremely painful for the next day or so. He didn't even get all the polish off before starting with a new color. I had to remind him several times that my nails were real and did not have extensions. Yet he still tried to put on tips. The color i asked for wasn't even correct. I am afraid to go back. I am giving three stars only because the first time I went here I got gel polish done by the manager that looked amazing and was not nearly as bad of an experience. But I will not be going back.
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December 2022 by Nicolletta Cavo
Well, the staff was very friendly and did great work. However, all of the gel polish peeled of my fingers in less than a week. I even came in two days after the initial appointment to get 3 fingers redone, but it didn’t really matter they continued to peel the next day. I also acquired fungus in both of my big toes, which I’ve never in my life had before! Im pretty bummed about my experience here. There’s just no way that this worth $75.Services: Gel manicures
