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October 2022 by Megan K.
This review is for the Salon inside... Started out well, my stylist was Susan. We had a good chat until she started talking to me about Covid conspiracy theories. I felt really uncomfortable and didn't really know how to respond. Something about the booster containing 17 strains of HIV and the cotton swabs putting trackers in your brain. Kind of soured our otherwise nice conversation. And then I was a little perplexed that the website listed shampoo/cut/blow dry as $50 but she wanted to charge me $85. Said she gave me a discount by only charging me $70 but it felt like I got over charged for just getting an inch or so trimmed. I'm not the most assertive and I probably should have insisted on only paying what the website listed. If I knew it was going to be that much I would've gone somewhere else.
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October 2022 by Krista CS
I got my haircut by Rebecca and it was such a great experience! She washed my hair and it was so relaxing! Just a standard layer and trim for me. $40 Would definitely come back :) I recommend booking an appointment via the JCPENNY websiteServices: Haircut
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March 2022 by Lucas FonFabre
Was 10 min late and this women, couldn't take me, then she charges 35, when it said 20 online, and decided to take me then, when I asked price said I can't take you umm that was a min. So she wasn't going to take me at all. Terrible service use to be good. Keep saying I'm a master stylists I don't care. Don't be a rude. So didn't even get a haircut never had that problem in my life. Diaantha walker rudest person. 35 for a clipper, I know why she wanted to make more on her next Client very unprofessional. Even says 20 online
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January 2022 by Memaws Customcrochet
This is a great place - Cookies is wonderful. The only downside is that no one will answer the phone or return calls left on their answering machine. It's very frustrating
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September 2020 by Lisa R.
We tried to exchange something a pair of shorts of similar value and they wouldn't allow it. 2 people were trying to work out whether or not we can return something, and confused the whole process. We ended up just returning the item and leaving. Was a confusing and unpleasant visit, will not be coming back for a while.
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February 2020 by Juanita Jefferson
Good sale prices
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December 2019 by Adella A.
RACIST AF (read the other reviews) An associate at this location harassed me and my boyfriend and accused us of shoplifting. It was a humiliating and completely unnecessary incident. Not to mention, we believe we were being framed. Even one of their employees left a review on Indeed saying the manager is racist ( If your idea of a fun Saturday night is getting harassed by a JCPenney associate having a mid-life crisis, this is your best bet. If you want to know the details of what happened to us, read on: It started when my boyfriend tried on a shirt in the men's fitting area but was not completely in a dressing room with the door shut, so there was a camera on him the ENTIRE time. The associate Sanjay found more shirts in a dressing room that we clearly never entered and asked if they were our shirts. We replied "no" and he proceeded to ask if we were ready to purchase. We politely replied, "we're not ready yet." Around 15 minutes later after browsing more men's clothes and finding one shirt for $7.49, we returned to the men's fitting rooms where Sanjay suddenly appeared, wanting to "give us the advice" to enter a dressing room completely and shut the door when trying on clothes, or the cameras will think we are shoplifting. We apologized to Sanjay, as we thought this might be the response he was looking for, although it was confusing to us how we could appear to be shoplifting when we know we are in full view of cameras. However, Sanjay continued with his speech even after we apologized and confirmed that we understood several times. We were perplexed at this point and asked Sanjay if we look like people who would steal. Sanjay said we look like nice people but continued to raise his voice and show us broken plastic alarms that we assume he'd just found in a dressing room. He also mentioned that security was watching us on camera and had reported us to Sanjay. After standing with Sanjay for several minutes and listening to him repeat himself loudly, we became uncomfortable that he tried so hard to get us behind closed doors without cameras when he had a plastic bag full of "evidence" that "someone" had been stealing. The conversation should have been over when we apologized several times. We then handed him the shirt that we never got to try on, and said we were ready to leave. This upset Sanjay so much that he began lecturing even louder so other customers could hear. He mainly repeated himself and stated he could call security and the police; his response to making us so uncomfortable to the point of leaving peacefully. My boyfriend calmly stated "the cameras only show that we without a doubt did not steal." This apparently pushed Sanjay over the edge, so he picked up his phone and somehow immediately had security on the phone to alert them we were exiting the building and to come get us. It took us around 5 minutes to exit. People were staring because of the way Sanjay raised his voice and would not lower it even though we had asked him to numerous times. I was shaking because I had never experienced this in a store. We got outside and no one was waiting to get us. No security, no police waiting to arrest us. We were so infuriated at the scene Sanjay caused and left wondering about the integrity of this store and its associates. What would have happened to us if we had entered a dressing room, completely hidden from cameras, only to come out to an associate who appears to be extremely enthused for the day he can call the police on innocent customers? We are disgusted at the treatment we received, as hardworking people who have never stolen a day in our lives. We would never contribute our money to support this behavior. It's surprising that a store with so much competition can afford situations like thi
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October 2019 by Jahmelia B.
Ive been on the prowl for a large black tote bag. Never in my wildest dreams did I envision myself stepping foot into a JcPenny to find it but that's exactly what I did!! I must say I was pleasantly surprised by how hip this location was. Upon entering the store I was immediately greeted with an instore Sephora Kiosk!! The deals & steals are just as glorious as they were in the 90's. The selection was vast and on trend. To my amazement I managed to find the tote bag of my dreams at 60% off. Woot woot!!!Watch out big box retailers this JcPenny is not the same run of Mill retailer from the 90's!! JcPenny at CTC has managed to reinvent themselves to a trendy, affordable, department store with something for everyone!!
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May 2019 by Meeka A.
The emo-ish looking woman in Sephora looks really miserable and is pretty short when asked questions. Will find another Sephora
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November 2017 by Sara M.
This review is only for the Sephora inside. Came in to find a lighter shade of Tarte Amazonian Clay for the winter months and i was shocked. I have never come to this Sephora before I've only been to the one out in Short Pump and they are night & Day. Every bit of press powder or eyeshadow in this place looks like every dirty grubby hand has touched it. And the liquid foundations we're missing several shades. And if the bottle was still there then it was empty. Tons of stuff was out of order so I had to pick up several bottles to find the actual color I was looking for if it was even there at all still. In the staff was surprisingly absent. It took forever for me to actually find somebody who works there. It was such a mess I left.
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February 2014 by Willie Watkins
Received a $10 instant coupon from 4 square.
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October 2012 by Shelita McBride
They have some of the best gift sets for the holidays for all the makeup and perfume junkies in your life...
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December 2011 by Jaymz JR
Great customer service! :-)
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November 2011 by Kevin L
Poor customer service.
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May 2011 by Lauren
Not the best service.