-
May 2024 by Carry B.
not to be trusted....they lie and mislead people in to believing they know what there doing.
-
March 2024 by Whitney Ingle
Aaron and his team are top notch professionals. They focus carefully on each step of the process, offer sound advice, and do so with integrity. I trust Ironwood to take excellent care of my vehicle.
-
March 2024 by Desmond Davis
Ironwood is basically the gold standard that other shops should aspire to. The facility itself is great, the staff is nothing but friendly, and whether it's maintenance or a more major issue, they will do what they can to help you. Communication, both for your appointments and for any issues, is top notch. I'm not really a review writer by any stretch, but the staff treat me like a long time customer even though I've only been in the city for a year or so. Couldn't be happier.
-
March 2024 by Nick Rettie
We’ve only brought our Toyota in to them once so far but we’ll be back the next time we need them. They are honest and professional and I don’t think I’ve ever seen a shop floor as clean as theirs.
-
March 2024 by Robert Sanderlin
Great service for Toyota and Honda vehicles....
-
March 2024 by Elizabeth Thomas
I can’t say enough good things about this shop. I’ve been bringing my car here for years and the experience is great every time. Their new space has a huge waiting area where I can work while my car is getting worked on and the staff is just so kind. Thank you to everyone at Ironwood for always taking care of me!
-
March 2024 by Andrew Gehler
Take my truck and my wife’s car here for all our maintenance and repairs. Extremely friendly, knowledgeable, and trustworthy staff. Glad to have a shop like this we can rely on. ⭐️⭐️⭐️⭐️⭐️ ?/? ?
-
March 2024 by Liz
After a terrible experience at another shop in town, I started going to Ironwood. Every time, it's exceeded my expectations on repair turnaround, responsiveness, and education of what's going on in with my vehicle. They also have the only automotive shop waiting room that I can genuinely say is a pleasure to wait in for a couple hours.
-
March 2024 by Kelli Yoder
They go the extra mile for sure.
-
March 2024 by Ambiguous Babytaker
Beyond disappointed & heart sick in this shop & most of the staff.My son has a 2008 Mazda RX-8. This is his 1st car, & his dream car. He bought it himself with the money he saved from working part-time as a night stocker with Homedepot in Chester & college in Midlothian. But lately, his car has been having issues staying running. Although he's replaced a whole long list of things anywhere from the battery all the way to the eccentric shaft sensor because my husband was a diesel mechanic in the USMC & US Army. Only switched career paths to I.T. ( because it's kinder on the body!) And I myself took Basic Mechanics in high school. So we insisted our kids learn & know the ins & outs about their vehicles. "Knowledge is power!" When our son's mazda stalled out on the way to his shift at Homedepot Friday evening at the stoplight in Hopewell & wouldn't start back up. We decided to get it towed home. Since my son still had to work, I decided to help him by doing research to see what local shops could help. Due to it being a weekend, I was aware of the fact that most, if not all, shops were closed until Monday. I Googled a very specific question, which was CERTIFIED DIAGNOSTIC SHOP FOR ROTARY ENGINE NEAR ME?The first shop that popped up was (Ironwood.) I took time reading quite a few of their reviews. I was hopeful that they could help. So I decided to write them an email letting them know of our situation & asking if this was something that they could possibly do a diagnostic test on? I left my phone number in my email so they could reach me if needed be. When Monday came I received a text from Kyra. She is really the only nice person there. She said that the shop could do a certified diagnostic test. It would cost $60.00. I passed the text to my son who called them the following morning to make sure everything was still good. They said it was. So we began the slow process of driving his car from Prince George to Richmond going 40 miles per hour. Once we arrived, we go inside & the guy there starts telling my son that he's probably going to need a new engine, yet he hasn't even looked at his car, run any diagnostic tests or heard it. He then goes on to tell my son & me that he is the rotary engine specialist for ironwood. That it will cost $60.00. We say we know. However my son has college so he has to go. We will be back later. He takes his number. As we leave & get in my SUV my son goes to get something out of his car, the guy comes over to him & says that he can't run a diagnostic test on it. Won't give him a reason. So my son comes to get me. I tell my son to get into the car. There's 1 or 2 reasons why they won't run a diagnostic test after we email and called and got the green. This company is a homophobic against people different then them. Since my son is gay transgender or they lie about what's really wrong with people's vehicles. Since we have basic knowledge in machanics, then they couldn't mess us over for a new engine, plus labor. Either way. If waited for a few days to write this, as in not to write this all pissed off. Please be careful with this shop. It's a facade. We ended up having to tow my son's car home. After an email I wrote talking about our issues was received, they texted back acknowledging this was something they could do. We followed it up with a phone call the morning of before leaving. I kept the communication records. They are not even worth 1 star. Just be careful.
-
March 2024 by Scott H
I'll be back to Ironwood.
-
February 2024 by Ryan Davis
Terrible homophobics that refuse to diagnose my car because I was gay after they were bragging so much about being having a rotary engine specialist. Just don't understand why people like this exist money is money no matter who it's coming from. It's a real shame we will have bigots in the world today.Edit: They admitted to saying they are not going to work on it because I was gay. Not to mention they tried to sell me a whole new engine when I first came in.
-
February 2024 by Haylie Spangler
I couldn’t be more pleased with the care and service I received. My engine completely locked up and they addressed every necessary thing that needed to be done to my car. I would like to give Sarah a HUGE thank you for being so informative and making this process as stress free as possible. I just moved to Richmond and use to go to a shop that I thought I could trust, but to find out they actually didn’t fix a lot of issues I thought they had. I am so thankful I found Ironwood. They definitely will be my go to for any services I may need.
-
February 2024 by bobbie brown
Car runs really good
-
February 2024 by Ginny Foran
Honest and very helpful!!
