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“Excellent experience! Michael Mosquera was absolutely amazing! Educated me and helped me find the best plan! Super chill guy, patient, and willing to help you in the best way possible for your situation! Thank You Michael!”
“Adrian was super helpful! Acceptional customer service and very friendly. Make what seemed like a complicated phone, fix quick and easy. We were in and out and a short amount of time. Clean place great people wonderful experience.”
“Talked to von. Great guy helped me with my technical issues and decided to just get a new phone. Very polite very knowledgeable and very well mannered . Great employee to have around”
“I have been twice in the past week. Both times I was extremely satisfied with the courtesy of the employees and the length of time I had to wait! I would highly recommend this Verizon store. Karin was most helpful with getting our new phones”
“Kevin was a big help, I broke my phone and didn't know what to do. He called the support and got all the information needed and gave me a new phone on discounted price”
“I have been at this store multiple times to get my device back working and Anthony was the only one to get the job done. Anyone who decides to visit this store ask for Anthony you will be in good hands..”
“I was in desperate need of a phone. Not only did I get a quality phone, I received exceptional customer care! Ja'Waun is very knowledgeable of T-Mobile products. He took the time to match me with the best phone for my needs. He was professional, personable and courteous! I also had the pleasure of talking with Ayoungwe and G' ynia. I cannot say enough positive things about such quality individuals.They set the bar high for superior customer service!I would sincerely hope, they are commended by corporate office for their excellent representation of The T-mobile brand.My hats off to such an awesome team!!!!!”
“Excellent help. They stayed past close to get the phones transferred over to the new phones. I will return again, this is where I do all of my T Mobil in person activities.”
“My sister switched over from Verizon and me from Metro PCS, as well as another sister from Florida from Metro. Everyone at this location were very nice, and they seemed like a happy team. (which you don't see often)Wendy is one of the major reason we switched to T-Mobile..... I had been in there asking questions on plans, etc and she's why we went back there to open the accounts.A regional manager (sorry forgot her name) was there and very helpful as well.I was with Meto for 20 years and looking forward 20 more with T-Mobile”
“T Mobile Willow Lawn, Richmond VA
My husband and I just switched to T Mobile. Tez was incredible and sailed us expertly through the entire process. I had been dreading the visit, but Tez made it completely painless, and even a pleasant experience.
I highly recommend.”
“The T mobile stores are so sleek and streamline, a T mobile in Ashland VA the folks there are awesome as is the case in any T-Mobile store I've visited they introduced me to T-Mobile's android =REVVL 6after I needed to replace my Samsung mand T mobile is the place phone is awsome”
“We visited the store on yesterday and let me tell u our phones had been off for awhile now so we got there before they open the young man open the the door with good morning what can I do for u today but before that he offered us a snack put the music on he made our trip worth it. Now I told him about our phones and what I could afford the first thing he said was let's just start over because the number u have is gone we both said OK when I tell u he made getting a new number and phone easy and the young lady also came in and she too did a excellent job helping her customers with they're phones as well they had great team work I would give them both a 10 for excellent customer service”
“I was greeted as soon as I walked in and the gentleman who assisted me was very kind and helpful. He gave me the correct phone number to call to set up my account and promptly set me up with the proper equipment. I am not tech savvy so he explained it all to me. Thanks guys!!”
“Katie helped me get my Xfinity account sorted out! She was wonderful to work with and made the whole process super easy! She solved all the problems with my account and we were out of the store in under 30 minutes!”
“The folks at this location switched over my service from one of their competitors in less than 20 minutes, while I had spent over 3 hours trying to get a new phone activated by their competitor. And it was cheaper.”
“My man James was very knowledgeable and helpful and helped me get a great phone at a great price. I love the store and I highly recommend. Ask for James, he’s the best.”
“I’ve had issues with my account since October of 2023. I’ve called customer service and been to locations trying to get the issues rescheduled with no success. Today my fiancée and I went to the store to try and get it resolved. We had the pleasure of working with Jevon Evans and he was an angel! He was was very understanding and had a lot of patience with everything. He did everything he could to fight for us and get everything taken care. After 8 months he was the only person that did not give us the runaround and got everything resolved in a timely manner. Highly suggest working with him for any of your needs!”
“Great Experience, P. Mosby was the emoloyee whom greeted me as well as the other staff did. She took good care of me. She was very friendly, very informative, pretty smile, good overall spirit about her. She answered any questions I had, made sure I was setup with the right package, and left me feeling like I came to the right place and made the right decision. Yes, I would recommend this place, the staff was awesome and friendly. Appreciate yall especially you Ms. P. Mosby!!! Thank you P.S if there was a tip jar she would have definitely got a good one for lunch..”
“I needed to make sure I had wifi now that I am retiring and live in the country- land of no broadband.
They took excellent care of me even putting wifi on my cellphone and making sure my jetpack is working properly. I am ready now ?”
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“Chris was amazing to deal with. I thought I was going to have to spend three hours in the store as I’m used to. But I was in and out in 20 minutes and he was so knowledgeable!”