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August 2024 by Calvin R.
Do not waste your time with this dealership that lies claiming they will beat any CarMax offer. After wasting my time and by the reviews numerous other people's time. They will state to take it back to them their deal is better?? Poor business ethics to say the least, definitely won't trust their vehicles. I was happy to purchase elsewhere after the horrible trade in experience...
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August 2024 by Tabari Brickhouse
Nasty attitudes and don’t want to work came in to test drive and buy a vehicle they acted like I was there to steal it barely let me test drive
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January 2024 by Кира Батуева
We are a transport company and carried out an order to deliver a car to Minnesota. this dealer acted as the sender and broker. The order was completed back in October 2023, but we were never paid $700. We talked to them several times, they blatantly lie that they sent the check by mail. But it’s already January and still no payment. Ladies and gentlemen, draw your own conclusions before buying a car here.
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January 2024 by Amit Shah
Yes they beat Carmax price by going even lower on the offer ?. Please remove that big billboard saying we beat Carmax price.
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January 2024 by Michelle Jordan
Service department is trash!!!
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October 2023 by Tamara H.
I purchased a Jeep Compass 2017 last year in September. Today my car is not working correctly, needs a transfer case and differential and I purchased the extended warranty. I took it to the Hyman Brother's service in which they told me I had to take it to the Jeep Dealership. It took me a month to get into their service. Jeep told me the problems, they contacted my extended warranty and they stated that I had to take back to Hyman brothers in order to get it fixed and they would cover it. This is so ridiculous! I have never in my life purchased a car that took me through all of these issues! Do not buy a car from Hyman Brothers they avoid all of the issues and I have to pay $158.00 to Jeep for the diagnosis of my car!
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October 2023 by trey robinson
Took my car to the shop to get the transmission checked they told me we don't kno why its doing that the only thing we can say is when coming from a stop hit the gas take feet off gas and hit the gas again I also have extra extended warranty from my radio paint and so on they tried to say I didn't but finance pulled up all my info and it was there there mechanics don't kno what they are doing and I got charged for a free radio upgrade that didn't fixed the problem will never buy from them again
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October 2023 by Dylan J
Antoine was great and so was the finance manager ??
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September 2023 by Matthew Royce
Great, simple experience selling my car!
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September 2023 by Jacklyn Bish
Worst customer experience— walked in the door and the guy barely looked up from the desk and asked what I needed. i waited a few minutes for my appraisal and he didn’t even say anything and just shoved the piece of paper at me. Didn’t ask if I had questions, didn’t see “here’s your appraisal” nothing…. I told him I might have some questions and if I should talk to him or someone else. He made me yell my questions across the room to him rather than walking over to speak to me. He answered my questions as if I was stupid and should know the answers. I asked to speak to a manager regarding my experience to which he said “how you were treated? You were just here for an appraisal” — as if my business wasn’t wanted because I wasn’t buying a car. he wouldn’t get a manager for me or move from his desk- he just pointed to where they were- — I had to walk to their office and demand to speak to someone. To which they said “oh he’s our greatest employees”
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September 2023 by Kenny Pinkard
Gave offer $6000 below Kelley blue book
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August 2023 by Kfl points3
They have big sign out their store that says they beat carmax appraisal, so I got appraisal done at Carmax for $13000 and took it to them. After looking at it and wasting my time, they said in this case Carmax has better offer for you.No integrity!!just post sign to get traffic and hurt other honest company.
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June 2023 by Sully 7758
I specifically said I only wanted you to contact Henrico Federal Credit Union. You did not have my authorization to contact any other financial institutions. So now that I have decided I do not want the vehicle, I have multiple hard inquiries on my credit report. I wish you geniuses would listen! Horrible! I will never buy any vehicle from you!
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June 2023 by Richard S.
I specifically said I only wanted you to contact Henrico Federal Credit Union. You did not have my authorization to contact any other financial institutions. So now that I have decided I do not want the vehicle, I have multiple hard inquiries on my credit report. I wish you geniuses would listen! Horrible! I will never buy any vehicle from you!
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April 2023 by Devin Loflin
I spoke to Richard and he was very unprofessional! They don’t haggle prices which is crazy when you over price your cars by $4800. Who’s going to come in and buy a car and automatically be $5000 in negative equity.
