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“Friendly, helpful service!Came in to buy some hvac filters, electrical parts, and more...staff was knowledgeable and asked great questions to help me decide on best parts!Highly recommend Pleasants!”
“I don't know how much I can really say here. Experience was pleasant, staff was friendly and accommodating with what I needed. Main gripe was the layout isn't really intuitive and what I was looking for should have been somewhere else/combined in another aisle. For a store such as this the setting was clean, esp. the bathroom.”
“Not only did Pleasants have the obscure sized nut that Lowe's didn't carry, but John rethreaded it on my old bolt and only charged me the price of the nut, 85 cents! So kind. So helpful. Thank you!”
“Highly recommend for all your hardware needs. The customer service is excellent. When I go to other, bigger hardware stores I spend so much time trying to find someone who can answer a question. Not so here! They are friendly and knowledgeable!”
“The gentleman worked to get everything I needed for some projects. The place is chock full of everything from A to Z. That is because our projects for our homes can range from A to Z. All you do is walk in the door and you’re greeted with a friendly voice. Let the gentleman answer your questions and find what you need. As a new resident of Richmond I’ve found my hardware store of choice. Lett them be yours.”
“This is the place to go if you own an older (1987) home that occasionally requires plumbing replacement parts. With minimal plumbing skills, I have been able to fix an assortment plumbing issues from squirting water, dripping shower heads, broken toilet handles, etc. The biggest obstacle I had was locating the parts until I found Richmond Plumbing Specialties. They are my go to place for spot on customer service and parts.”
“Store is usually well stocked. Great sales and day to day price point. Seems understaffed sometimes as there is rarely anyone on the floor to help find things or answer questions. However, when staff is available they are friendly & will assist. Decent parking. Inside a small strip mall.”
7:30AM - 4:30PM
1901 Ellen Rd, Richmond
Hardware Stores
“Great customer service and the staff was very tentative and quickly found and handed me my purchased item. Would definitely recommend. From walking into the door and out with my purchased item only took about 10 minutes.”
“Cheapest place to get a key made. Unlike the kiosk that costs 10 bucks to ship your key later on, you will leave with your copy right then! Makes much more sense if you ask me.”
“Super cute shop! The employee who helped my exasperated self was very very informative and helped me solve a huge issue with my wooden cross stitch frame. Much appreciated and will definitely be back for my next project ?”
“THIS REVIEW IS ONLY FOR THE STORE. The Pics of the chipper below is what I bought - and it’s a one star piece of crap!
1st time shopping at Richmond VA store. Spoke with Wendy, so pleasant and nice, getting the help I needed could not have been easier. She was very knowledgeable about her inventory and how to get what I needed shipped for free to that store. I will do a pick up when it arrives. I would enjoy browsing a tool store way more than a mall. Northern Tools in Richmond is a great place to shop (or browse) and everyone’s always ready to help when needed. 2 ?s up.”
“Brandon was super! friendly though and very knowledgeable! I would highly recommend him! He is a Christian so I would recommend him to anyone because he does his work for the HIGHEST POWER(GOD)”
“Friday afternoon at 3pm—I was in desperate need of help identifying new conveyor chains for a machine in our manufacturing plant, and came to Grainger because I was in need of help identifiying the most accurate replacement parts. I am new to my industry and only had a few clues to guide me. Tiana sat right down to her computer and got swiftly to work helping me in my search. We spent nearly 45 minutes comparing my photos to their stock and identifying the appropriate chain links. Tiana was so kind and patient with me, and worked with me to find items that would be available for pickup by Monday. I am grateful for the attention she afforded me in my search, and I want to share this stellar review because it is rare to find folks who are willing to take on a challenge these days, and to do it with a smile and a laugh is even harder to come by. Thanks Tiana! Thanks Grainger team! I’ll see you all next week to pick up our thousands of links ?✅”
“One of the best distributors in the greater Richmond area. Their employees always go above & beyond. Tyler usually is the gentleman who has helped me the few times I've had to go in to pick things up for my techs and he is ALWAYS so helpful & kind. Especially when I have no idea what im looking for. Just a really great company with the best staff & really fair pricing.”
“I was in Home Depot today to buy and tool box and Daniel was the gentleman that helped me and my son...he went above and beyond for us and it was some of the best customer service we have ever had! He deserves a raise?”
“Doug and his co-workers were a tremendous help to me with servicing my lawnmower in a timely manner. I really appreciated the excellent customer service they provided.”
“I enjoy walking around and checking out what they have to offer. Furniture, lights, rugs, all kinds of stuff for the houseCleaning supplies, appliances, cabinets, doors, and windows. This is a great place to find a treasure. Even if you don't buy, it's always fun to look at what's new.”
“Edit: the part fit, as promised!
The store is neat and well organized, and coming in right after work I was pleasantly surprised about my entire experience. The team member in plumbing was very knowledgeable, helping me to find the correct part and not the part I was ready to buy! And the customer service folks were great when I had a little hiccup ringing up my purchase.”
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“Love Vamac, always have whatever parts we need and are much more serious than other supply houses around. Trevor and Stuart are always helpful and very knowledgeable.”