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November 2023 by Jason McNew
Noah has outstanding customer service skills and made my experience easy and stress free. He was easy to work with and explained everything in detail during the process.
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November 2023 by Steve W.
My wife had a $20 and a $50 in the small coin drawer to the left of the steering wheel she received from Costco the day before. After the car was serviced today the $50 was missing and the $20 was in the floorboard off to the side.The general manager told her his guys didn’t take it—he didn’t offer to research what happened, and didn’t say to her that he was sorry that it happened. The response was essentially that she must have a bad memory. When his lack of apology and dismissive attitude prompted her to raise her voice he then threatened to call the cops. She told him to go ahead but he didn’t. (She is barely 5’ tall and is a small lady.)We filed a police report about the theft and may take some other actions as well. Yes, it is just $50, but if it might help improve the situation for someone else it is the principle that is important. I saw on another website a review mentioning things missing after service.Taking the approach they did that a customer is automatically presumed to be lying is wrong. If they had cameras in the work area they could review when something like this comes up and then we would know who is right and wrong.
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November 2023 by mel lin
David Rodz was an amazing sales person. He was so kind very upfront and really easy to work with. Made a stressful experience a breeze. Definitely recommend 5stars
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November 2023 by Steve W.
My wife had a $20 and a $50 in the small coin drawer to the left of the steering wheel she received from Costco the day before. After the car was serviced today the $50 was missing and the $20 was in the floorboard off to the side.The general manager told her his guys didn't take it--he didn't offer to research what happened, and didn't say to her that he was sorry that it happened. When his lack of apology and dismissive attitude prompted her to raise her voice he then threatened to call the cops. She told him to go ahead but he didn't. (She is barely 5' tall and is a small lady.)We filed a police report about the theft. There are other reviews here about things missing after others service.He acted like it has never happened before.Those are just the facts.
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October 2023 by Trice Emm
BAD EXPERIENCE, I came to this service center and (Service Advisor) told me that my alternator was bad. I agreed to them fixing it. He called again and said I needed a new battery. I agreed to the battery install. I pick my car up and the battery light is on. I take my car back annoyed because they received over $1000.00 for this job and my car isn't fixed. The service advisor had a nasty attitude with me, and said that they put a defective battery in my car. I got my battery replaced with a new one and my battery light is STILL on... At this point I requested a manager, I got in touch with Service and Parts manager. He scheduled me to come back. THIRD visit I am in the lobby working talking to potential New Hires at my job and my old service advisor is in regular convo with coworkers cursing up a storm at the counter. I was so embarrassed I had to halt scheduling my interviews. The tech. and the service and parts manager tells me that they're not seeing any issues with my car. Before I left, the service and parts manager says that the light is on that way... because of the bulbs behind the dashboard. The tech said it would be lit up more if there was an issue. At this point I knew this wasn't going to work, I feel like the parts and service manager told me something to get me out of the shop. MY BATTERY LIGHT IS STILL ON If you look at my attached picture from this morning you will see that this is not a light behind the dashboard...Why dont the other indicators around it light up the same way? It didnt look like that prior to me coming to this shop. I feel like they messed up my car.. Please see attached..
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October 2023 by David Swift
My man Noah was super helpful with my truck purchase! Super friendly and knowledgeable!
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September 2023 by Marianne D
I've driven Toyotas forever and usually have glued experience with Toyota dealers and their service department. But this location is just awful. The two times I've come in, I've been treated like a moron. Don't know if it's because I'm a woman or because I don't use the correct phrases but every time I'm there, it's not the best service. I went in for a recall and they basically would not serve my car because the recall "expired". This location is not for me.
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August 2023 by Caleb Cosner
Buying the car was nice, sales person was very good at his job and made sure I was comfortable with my purchase. The car had a couple cracks in the windshield which I was assured would be taken care of once the cracks spread so I just kept driving under the impression my windshield would get taken care of properly when the time comes. I called and was told nothing would be able to be done besides a discount since the salesman who I bought the car from didn’t work there anymore and I didn’t purchase the 100% coverage plan apparently. Wouldn’t recommend this place at all if looking for a good dealership to take care of you after they’ve taken your money.
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August 2023 by Laura Turner
We purchased a car from here 2 days ago and we are more than satisfied with how easy it was to go through the process of purchasing/financing a car. This is all thanks to our salesman , Nick Turner. He was thorough, honest, and efficient. We were able to get a great deal on a beautiful 2011 Toyota Camry. If you’re interested in purchasing a used vehicle, head their way today.
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August 2023 by Lori Rodas
Noah was absolutely amazing to work with, had us laughing the whole time, was patient and gave us options along with helping us find our new ride! Will recommend him to everyone for the greatness and experience he showcases! 10/10!!
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August 2023 by Ashley Janczewski
My experience with Haley Toyota has been great! Noah took his time to find me exactly what I wanted. I would work with Haley again in the future! From the initial phone call, to test driving multiple vehicles they have treated me with respect.
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August 2023 by Corey Martin
Noah was very helpful and even went and got the vehicle I wanted from the sales manager on a Saturday when the manager had it for the weekend. Really appreciate the extra effort. Love the car and the experience.
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August 2023 by Linda S.
I thought about posting the astronomical amount of labor they charged me (because their "book" says it takes days) for 45 minutes work, but thinking about it gives me nightmares. They claimed they fixed the car, but a few days later the same thing was happening. Then they charged me another $500 saying it was something else. I got it back again, and still felt the issue going on. When picking the car up there is no acknowledgement, no hello, no goodbye....nothing (they should have rolled out a red carpet for what I spent on simple maintenance items - almost 3 grand). Just a "pay at the window" (without even looking up from his computer. I want to emphasize this was at the Midlothian Turnpike Service Center. I will never, ever buy another Toyota, specifically because of this service center. I usually took mine to Lonas Parkway, but towing it all the way out there was too much. Should have done that. Lonas always showed me the bad part so I could see they were telling the truth. I was so upset at the price of these maintenance items and being charged excessive labor that I forgot to ask for all that. But learned next time I go anywhere. I want to see the car, the parts, and I want the old ones returned to me. I found an old cinderblock building with a guy in overalls that is 99% cheaper, but he is a mechanic that knows about cars. I will stick with him.
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July 2023 by Sara Lain C.
Abstain yourselves from doing business with this dealership, moreover buying a Toyota. I purchased a brand new Toyota and, 4 years later the paint started peeling off on multiple parts of the car. Ever since, it is been a battle with Toyota and the dealership to get my car repainted even when they submitted a recall about a defect on the paint sealing for that particular model. The recall included a warranty paint. When I took my car in, service manager Ian Hall failed to do an accurate estimate and did not include a pealed the size of a coin in the back of my car. Service manager, Ian Hall and Body shop manager Lisa Coleman have neglected to perform an accurate estimate and both of these individuals and the manufacturer having passing the ball for 4 months now. And, after posting this review I will get a response of "please reach out to this email address or phone number" that's what I've been doing and everybody is absolving themselves from a defect on the sealing paint. I just wanted to post this to warn consumers about the incompetence of this dealership and its manufacturer. Never ever again will buy a Toyota.
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July 2023 by JB Miles
I have purchased two certified used vehicles from David Rodz and have never experienced smoother transactions, fantastic customer service and will definitely return to him!
