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November 2023 by Steve W.
My wife had a $20 and a $50 in the small coin drawer to the left of the steering wheel she received from Costco the day before. After the car was serviced today the $50 was missing and the $20 was in the floorboard off to the side.The general manager told her his guys didn't take it--he didn't offer to research what happened, and didn't say to her that he was sorry that it happened. When his lack of apology and dismissive attitude prompted her to raise her voice he then threatened to call the cops. She told him to go ahead but he didn't. (She is barely 5' tall and is a small lady.)We filed a police report about the theft. There are other reviews here about things missing after others service.He acted like it has never happened before.Those are just the facts.
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August 2023 by Linda S.
I thought about posting the astronomical amount of labor they charged me (because their "book" says it takes days) for 45 minutes work, but thinking about it gives me nightmares. They claimed they fixed the car, but a few days later the same thing was happening. Then they charged me another $500 saying it was something else. I got it back again, and still felt the issue going on. When picking the car up there is no acknowledgement, no hello, no goodbye....nothing (they should have rolled out a red carpet for what I spent on simple maintenance items - almost 3 grand). Just a "pay at the window" (without even looking up from his computer. I want to emphasize this was at the Midlothian Turnpike Service Center. I will never, ever buy another Toyota, specifically because of this service center. I usually took mine to Lonas Parkway, but towing it all the way out there was too much. Should have done that. Lonas always showed me the bad part so I could see they were telling the truth. I was so upset at the price of these maintenance items and being charged excessive labor that I forgot to ask for all that. But learned next time I go anywhere. I want to see the car, the parts, and I want the old ones returned to me. I found an old cinderblock building with a guy in overalls that is 99% cheaper, but he is a mechanic that knows about cars. I will stick with him.
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July 2023 by Sara Lain C.
Abstain yourselves from doing business with this dealership, moreover buying a Toyota. I purchased a brand new Toyota and, 4 years later the paint started peeling off on multiple parts of the car. Ever since, it is been a battle with Toyota and the dealership to get my car repainted even when they submitted a recall about a defect on the paint sealing for that particular model. The recall included a warranty paint. When I took my car in, service manager Ian Hall failed to do an accurate estimate and did not include a pealed the size of a coin in the back of my car. Service manager, Ian Hall and Body shop manager Lisa Coleman have neglected to perform an accurate estimate and both of these individuals and the manufacturer having passing the ball for 4 months now. And, after posting this review I will get a response of "please reach out to this email address or phone number" that's what I've been doing and everybody is absolving themselves from a defect on the sealing paint. I just wanted to post this to warn consumers about the incompetence of this dealership and its manufacturer. Never ever again will buy a Toyota.
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June 2023 by Diane U.
I took my car yesterday for just routine service. i was told it was 300.00 dollars. I asked what they were doing. Had my tires rotated a few months ago. Get it down to 150.00. Half hour later they said my filers were dirty so i say ok replace them. Back up to 300.00 dollars. A;so heard same guy saying the filters were dirty to someone else on the phone. And i get home my husband says they were replaced last time. A few months ago. What a ripe off. Get that 300.00 anyway you can guys,Also asked about a fob replacement 400.00 dollars. Get my car back and hour later. Car starts but no fob can't find it anywhere. I said I am not leaving here till you find the fob. I left it in the passenger seat when i dropped it off expecting it on dash board or on seat or in cup holder like my old dealer would do. Four guys start looking for the fob takes about 5 minutes 4 guys. it was hidden under papers in in my glove compartment. I will never go back there. And you should never go either. Tell your friends too because I live in a pretty good size high end development and anyone i can tell I will. Is it worth that extra money now boys?????Next will be a call to Toyota national!!!!!
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June 2023 by J L.
Highly recommend not patronizing this establishment, false advertisement and over pricing.
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September 2022 by Timothy C.
Took my vehicle to their body shop for repairs. When I picked my vehicle up I noticed the battery was weak and I had multiple warning lights on in my dash. I called them the next day and explained to them the issues. I also discovered a window they replaced was replaced with a tinted glass that is not legal in the state of VA. I have called multiple times and even showed up to the dealer to get my vehicle repaired and get a new battery in the vehicle. They refuse to replace the battery that they left go down and they keep giving me the run around about repairing my vehicle. They pass me off to the insurance company who is already aware of the issues and working to resolve the repairs (minus the battery that is Haleys fault). Haley has done nothing to try and rectify the issue and refuses to take responsibility for their mistakes. They want me to pay to replace a battery that they killed. I am not paying for a battery nor will I pay for installation. And whoever the manager was that I spoke to today he was rude and hung the phone up in my face. He needs to be fired.
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August 2022 by Omika H.
hot my daughter a car when we got home realized the tires were totally bad called them and they basically said oh well it passed inspection also befi purchasing the car we noticed a crack in the windshield and they said they would take care of it well after we signed the paperwo they said oh it has already been filled if it cracks anymore bring it back we will replace it at no cost well how should you believe that when you would do anything about the bad tires you sold me I had to put a down payment down then two days later but 900 dollar tires I will never buy from them again!!! and I already purchased 2 cars there this is 3 never again will I buy or let my family associate with them disgusted to the max!!
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July 2021 by Ellen S.
I called and made an appointment at this shop well in advance, so I could have the earliest appointment and be in and out as I was going to wait. My appointment was for 7:30. After waiting for 30 minutes and my vehicle was still parked in the lot, I questioned the service writer who did the intake. I was then informed that the mechanics don't start till 8am. I was completely surprised as no one told me this when I made my appointment. This makes no sense. After waiting for another 30 minutes, I again had to question the service writers when my vehicle would be taken back. They said when a technician had a slot. I was lead to believe I had the first apppointment of the day, so this was another miscommunication/no communication. He said "let me go see what they are doing". He never came to the waiting room to let me know anything. My vehicle was then taken back and the service completed in 20 minutes. (Hopefully appropriately, I will have this checked, )I will say that the gentleman in the parts department who changed the key fob battery was very nice and helpful.I've been in the vehicle service industry, so I know how these things should proceed. I was very disappointed to say the least. Good thing that first oil change was free, or I would have left sooner.