Grainger Industrial Supply in Richmond, VA, is a reliable one-stop shop for industrial and maintenance needs. Customers can visit their local branch for immediate assistance and find a wide range of products. For added convenience, orders can be placed online and are ready for same-day pickup free of charge. The company also offers after-hours service; customers can call 1-800-CALL-WWG to have a branch opened at any time, including nights and weekends, for a fee. The knowledgeable and friendly staff at the branches are ready to answer product questions, assist with returns, handle invoicing, and address service needs, making the shopping experience smooth and efficient. Customers have praised the staff for their helpfulness and expertise. One reviewer appreciated Jay's quick and effective service when purchasing items needed for work. Another customer highlighted the exceptional assistance from Tiana, who spent time patiently helping identify conveyor chains for their manufacturing plant, even working through photos and ensuring parts could be picked up promptly. A new customer also commended Jay for sourcing a hard-to-find electrical part within minutes. Overall, Grainger in Richmond is known for its dedicated staff, convenient services, and commitment to customer satisfaction, making it a trusted choice for industrial supplies.
Ordered on-line and picked up at the store. Friendly and efficient as always.
November 2023
Jay did an awesome job helping me find and purchase what I need for my job!! Ask for Jay when you visit the Richmond, VA store!! Thanks!!
September 2021
GRAINGER is an AWESOME supplier of anything you need in industrial maintenance needs.????? I have always found what I need at any GRAINGER store and this one is no exception. The employees are knowledgeable and willing to assist when I have a question.??????
