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July 2024 by Joseph Bednar
What kind of terrible automotive facility doesn’t have a low profile jack? I mean, seriously, it’s 2024. Cars are lowered these days. What I think it is, is that they’re all lazy, and if they can’t put it on a lift, they don’t want to touch it. I would highly suggest staying away from Goodyear Tire and Rubber Co. on Three Chopt & Patterson near the Village shopping center. Absolute waste of time. My garbage harbor freight jack goes under my car just fine. Just needed two wheels balanced, and they couldn’t even do that. What a joke. All while five of their technicians are just standing there with their hands in their pockets.
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June 2024 by Maasai Maynor
Richard and his staff were truly lifesavers! I was unable to find the correct tire to replace my spare, and Richard helped us tremendously. He was extremely helpful over the phone, and I was greeted with even better service at the shop. Cannot emphasize enough how much he helped me out!
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June 2024 by Carrie Lewis
I dropped my car off Friday for a state inspection which I have done time and time again but this time was different. I called today (sat) to ask what time it would be ready so I could Uber back up there to get it and was told they do not do state inspections on the weekends. No one told me that when I dropped it off!! Now I have to Uber back up there to pick it up and then find ANOTHER PLACE TO GO BC I AM NOT GOING BACK THERE!!! I am so pissed!!
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June 2024 by Mark Elliott
I took my car in last Saturday after I'd had a flat, and while various factors led to me waiting in the shop for three hours, I really didn't mind because things are run well. The credit really goes to manager Richard, who maintained clear communication and good cheer even when they had to deal with an unexpected mechanical problem with their lift and an unusually high amount of business for a Saturday morning. Observing Richard as he handles crises and customers would make a decent training session for anyone seeking to go into management/customer service. In the end, my tire turned out not to be damaged and rather than upsell me, they didn't charge me for checking it. Highly recommended.
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May 2024 by Don Draper
Great service and staff!
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May 2024 by Sheila Quash
Great service awesome people that works here
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May 2024 by Molly Norris
Most people who go in with a flat tire and leave with 4 new tires would feel scammed, however, I have never found a more comfortable and honest repair shop. I also waited a couple of days before posting to make sure my experience was authentic and not “too good to be true”. After speaking with Richard and him showing me the puncture on my tire, I decided to move forward with replacing additional tires due to his hands on approach. I have grown up around cars, and as a women have always had to stand my ground with various mechanics and repair shops for honest pricing and work. Richard not only met me where I was at, but also went above and beyond with service. They now have a customer for life and for the first time in a while, I feel so safe in my car. Thank you guys!
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May 2024 by Annie Johnson
Thank you for replacing my brake light on the spot. Richard was so courteous!
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May 2024 by Hilton Trucking & Transport LLC
Richard and his team were amazing! I called numerous Goodyear locations in the area to have my dually worked on and was given excuse after excuse on why they couldn’t do the job. After we spoke to Richard, he ensured us they could make it happen and they did just that. I’m super happy to now have a shop with great people. Hopefully the other Goodyear locations can have him train them so they can understand how to truly take care of their customers.
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May 2024 by Arthur Jackson
Worst service ever !! Had an appointment for an oil change ,tire rotation,balance ,alignment. Been waiting for 4 hours and still haven’t gotten done yet . Called in my appointment 4 days earlier and got here and all of the info was wrong and some not even in at all. Spent 20 minutes on the phone with the lady entering my info only for it to still be wrong .
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May 2024 by Shell Bell
I made an emergency appointment in the AM to have my tire plugged (screw) when I got off work. When I got there they came out to look at it they told me to come back tomorrow. Luckily I wasn’t busy so I was able to do so. Had I had plans, weekend trip etc that would’ve been very inconvenient. But it worked out, I came back they didn’t charge me anything and it’s been great. I do appreciate it
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April 2024 by Betty Powell
I have had two appointments there to have my car repaired. The first time, there was nobody there with the necessay experience to fix my car. The second time, they had the incorrect time scheduled; a time that I could not have possibly been there, and it was not the original time that we had agreed on. I won't use them again nor recommend them.
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March 2024 by Char F
Richard was exceptional in getting the work done that I needed for my truck!
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February 2024 by Chris W.
Always do a spectacular job when i take it in for service..
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January 2024 by Brent Saunders
Richard and his staff are fantastic. I had a bad experience at the Gaskins store and so went here. I am so glad I did. The difference was night and day. They took care of the problem quickly. Very professional, helpful, and friendly. I will be going to this store in the future.
