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July 2024 by Bowler Hampton
Great repairs done.
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July 2024 by Lindsay Hartz
Quick and friendly service. Would return.
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June 2024 by David Marshman
Overpriced.
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June 2024 by Patrick Ressler
Professional, quick, and courteous.
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May 2024 by Clinton Watson
They took care of my tire issue. I had a cracked rim. Thy put my full size spare on. Now I will get the rim fixed.
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May 2024 by Treese Thompson
I was traveling and had a flat tire. Called Fireside, NTB, and no one had a run flat tire for my car. Spoke with Chris and he said he could have a tire first thing the next day. Once I got to the shop, Chris did some calling and found a tire. So thankful for his professionalism and commitment to providing the best customer service and meeting the needs of the customer! Amazing Service!
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April 2024 by Williamina Loftin
When I go in for an oil change, lately they've been making me aware of available coupons. I appreciate these unsolicited offers. That's true customer service!
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April 2024 by Tonya Perry
Chris and his team took great care of me with my punctured tire situation! Awesome custome service :-)
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March 2024 by Kira Y
I made an appointment here to get my tire inspected for an object stuck in there and to get it fixed. They told me initially it would only take 10-15 minutes to figure out the problem and then let me know if the tire could be repaired or if I had to replace the tire. After 30 minutes, they came out and told me the tire was unrepairable and I would have to get a new one. The technician at Goodyear put my spare tire on instead of leaving the bad tire on. I said I needed to call the dealership where I bought my car to see if my warranty would cover the replacement. It didn't and I ended up finding a Discount Tire later in the day to see if I needed to replace more than just the affected tire to make it even. They inspected the tires as well as the one with the nail and said it actually did look repairable so they checked it out and was able to repair my tire that Goodyear said was unrepairable. I am disappointed that I almost paid $260 for something that ended up being free for me. It felt like I was getting scammed. I will not be returning.
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February 2024 by jay missa
Good service
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January 2024 by marty dittes
We were traveling on vacation when we had a tire go flat on the interstate . We were fortunate enough to cross paths with Chris Schaefer at the Goodyear store in Richmond va. He was very helpful and took immediate attention to our predicament and got us back on the road. He is an asset to your organization
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January 2024 by Chris Wall
Talked with Amy at the front desk, we were on a working budget- And needed 4 tires with an alignment due to wire showing on all tires. She was so helpful on every part, left the car and got it back 1st thing the next morning. The tech when an extra mile and help fix my bumper that was hanging!! 50 stars, definitely would go back.
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November 2023 by Carolyn Fowlkes
Chris gave me his undivided attention. Being my age and never had purchased tires before Chris could see I was very nervous about this purchase. He took time to share information about the tires my son talked to him about for my vehicle. He was able to assist me with another problem with the sensors. I can only say I felt as if he was my son and made sure I was totally satisfied. He took his time with each customer along with answering the phone. If I could give more stars I would.
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September 2023 by Erica Kindell
Chris Schaefer and his staff at the Williamsburg Road, Henrico VA location has been outstanding. I took my Acura there several times over the last few months for different reasons and each time Chris and his staff were patient with me, provided me details as to what the issues were with my car, they went above and you and provided me a timeline of when my parts would come and when they’d have everything fixed and ready for pickup. Although I was a little antsy, they didn’t wavered. Their customer service and patience was exceptional. It should be noted that Chris and the team are the ideal employees/staff members that you’d want on your team and they should be recognized for their outstanding service to customers like myself. A big Thank You to those members, I am greatly appreciate for them.Erica K.
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August 2023 by Heather Hart
I had a leak in my tire and they were able to find the leak and patch it for me. Got in the very next day after i called. Great experience!
