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October 2025 by Dominique Parrish
That “open membership” bull after the contract is up and making you jump through hoops just to cancel feels like a scam and I will NEVER sign up for another Golds Gym membership anywhere. Went to one and acquired a stalker and then I come to this one and they just wanna siphon money out of my account. I HATE GOLDS GYM!!! Sign up literally anywhere else!
Edit: Since they got something to say I DID pay my membership and tried to cancel and they didn’t do it in time and ended up charging me AGAIN and then claimed I couldn’t cancel until I paid the charge. Y’all are some SCAMMERS!!!! My membership was paid when I tried to cancel YA’LL did not do it when I asked and then claimed I had to do it all ver again. SCAM SCAM SCAM! They wanna keep you on membership forever and not cancel when you ask! Golds Gym is a SCAM!
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September 2025 by Sara White
The GM Lynn was very rude & had a “matter of a fact” tone in her voice as I was inquiring to join and very short with options. Also, she seemed very territorial when I greeted one of the male workers that I know outside of the gym. In general, her demeanor was very unprofessional & I’d imagine would discourage many more than myself from joining which is bad for business. Good thing there are more gyms in the area as I will be taking my business elsewhere. The only reason I gave a 1 star is because she referred me to other local gyms to sign up with. Now I see why my girlfriends don’t want to join and it has a reputation for not being a “pretty girls gym”.Pretty, young & fit woman BEWARE!
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August 2025 by Spencer Gorley
Daytime staff is not respectful to members. They treat members and potential members like they should be lucky to have to pay for membership.
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August 2025 by Katelyn
Great gym. Staff is all friendly and helpful. Also very clean.
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February 2025 by Mickey
This is a pretty good gym, I tend to go really early in the mornings well before I'm actually awake so I appreciate that I get a friendly wave or smile but not a lot of chatter when walking in.
The cleaning lady they have on staff at that time is almost to good cause she is everywhere and wiping down everything, especially the women's locker rooms which is a wonderful change from most gyms ive been to. They also do a good job of keeping cleaning rags and spray bottles around the different areas in small bins so there's more access.
The equipment they have isn't top of the line but still gets the job done and the gym itself is massive so you can find pretty much anything you want to.
I also love that they have a women's only area. It isn't large and sort of cramped but it's nice to have and I love that they have a separate sauna in the women's locker room itself.
I can't speak to the billing due to the fact I paid the entire year upfront and have no plans of cancelling my membership any time soon.
Over all, it seems like they take the feedback they receive in reviews and fix what they can and are doing it well. I'm excited that I found this gym.
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February 2025 by Dany Ramos
Do not sign up at this gym, they make you sign up for a year and then if you want to cancel the membership they won't let you, they don't stop charging you every month and they also charge extra... they are tricky
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January 2025 by Joe Timberlake
Lucky to have such a great gym within miles of home. Excellent staff, community, equipment, sauna, pool, hot tub, classes etc. Hands down the best value around!
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December 2024 by L N
The gym itself has nice equipment and amenities although their hours are not 24/7. I wish I had more positive things to say than negative but after being with this gym for over a year, I find more cons than pros especially with their billing and payment department. Their system tries to take my payments prematurely and most times for 3x the amount. The bill isn’t due until the 29/30th yet I’m being charged prematurely.
The price to use ACH (credit card processing) resulted in a higher fee than the gym memberships who have their accounts available via routing number. I will NEVER put anything with this company on auto pay because it’s not certain the amount taken will be accurate and they will NOT refund any money. I pay cash every month , yet still go through card issues lol. Go figure
Compared to most of the gyms in Richmond, it makes more sense to stay here or simply go to another franchised Golds Gym because the quality for what you’re paying everywhere else doesn’t match what you'll get at this location, you just don’t have 24/7 to enjoy it.
Also, don’t expect to create meaningful relationships with management or staff. The friendliest and most welcoming person in the gym is probably Carlos who does boxing training. Hats off to him, he always has a smile on his face and interacting with members of ALL walks of life. Management seems to focuses on management not relationship building (unless maybe you have an issue or paying for PT) and the staff, here today, gone tomorrow. The younger ladies at the front desk are pretty pleasantly though, so cheers to that…
Cleanliness is also a pro here. Very rarely am I laying in months old hair, fur and whatever else gym equipment and floors accumulate. So cheers to that also.
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December 2024 by Surleen Pawar
Extremely rude customer service! Needed resolution and was very rudely asked to go to a different location!!! Do NOT RECOMMEND! RUDE!!
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December 2024 by Monique Jemison
This location has definitely come up. The gym is clean and open. Since they hired their new opener, I’ve been very constant. In all honesty, The pure smile with eye contact from her is very welcoming. The professionalism my wife and I experienced was outstanding. She handled our billing issue thoroughly. We did not understand the three dollar extra convenience fee as we had never seen it posted before. She did great explaining it. I believe her name was Lacey.
Thank you for your kind customer service.
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November 2024 by sean crader
Good equipment but no guest passes, one visit a day, and a subscription service that locks you and has surprise fees, poor value
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September 2024 by Patricia Hartsock
Pool water was cool. A fee people were cold even after swimming. Please check temperature. Thanks
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September 2024 by Liliana Coria
They need to enforce to people shower before used the pool and hot tub,is really disgusting see people with clothes going inside of it,I love to swim but I feel sometimes that is not sanitary.
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September 2024 by Jennifer Claros
I love going in the mornings it's much better ?
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September 2024 by Airelle Bartlett
Stay away from this gym. Facility is just ok. The real issue is the billing company. I walked into Golds Gym Arboretum to cancel my membership. I was given the phone number for Taft Services. I called them and I was told I had to email a 30 day Cancellation Request. Someone was supposed to email me back to confirm but never did. So I was charged again after the 30 day window. It makes no sense I sent multiple emails and did everything I was supposed to. I can’t afford to pay 37.99 for a gym membership I’m not even using. It’s all just very scummy. I don’t want to get lawyer involved but if nothing changes then I will. Do. Not. Get. A. Membership. Here.
