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August 2024 by K. O’Neil
We’ve just been shopping at Short Pump and my nieces and I were so impressed with the kind ladies working there! Virginia and Mia were wonderful to talk to and so helpful! We will definitely be shopping here again because not only are the products adorable, but we enjoy the lovely people working there! Thanks, Francesca’s of Short Pump! We’ll be back! ?
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August 2024 by Doaa Mohamed
I love shopping from this store, they have fashion clothes and stylish earrings and Accessories. When the store closed in the first floor I was sad because this is my favorite store but week ago I found the store open again in second floor with bigger spot. ♥️
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June 2024 by Ashley Austin
This has become one of my favorites stores to shop in and it’s all because of the staff. The assistant manager, Virginia, is absolutely fantastic! That girl needs a raise. Virginia is so personal and friendly and ridiculously helpful. She knows what garments are in her store and she knows exactly what would look good on your body, your skin tone, your hair and eye color. She is literally a personal shopper and she knows what she is talking about! Virginia is so sweet and she is the reason I will continue to shop there time and time again!
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March 2024 by Lauren Yun
I cannot thank them enough for their service. Online purchased dress didn’t seem to be here on time for my daughter’s school dance and I told Alexis the situation via phone call and she tried her best to find the same size in their shipment and offered slightly different but even better dress and gave us price match and held the dress to try on .. that light blue dress was even better and perfect for winter theme!! She sent the photo using her personal phone and gave suggestions and followed up on canceling the original order and everything. Went out of her ways to help out on this dress situ. Something personal shopper might do but was a rare experience from the store I might have been there twice. The other lady(don’t know her name) was also so helpful and just a wonderful experience that people are still trying and making efforts to be nice and kind as such. Hope someone who’s the owner might read this post and give her a great compliment and compensation. You have great awesome workers here! ?We”ll definitely visit again if my daughter ever needs something from their store
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August 2022 by Ghassan Abou-Zaki
Great clothes, good offers, friendly personal. Only available in the U.S. of A.
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January 2022 by Shyam Jivan
Goof Designer clothing
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February 2020 by Kimberli Russ Vida
Very friendly & helpful staff! Small store with a good selection of quality merchandise!
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February 2020 by Anne Margaret White
Love the occassional deal, but the quality is disappointing.
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December 2019 by Chris Plumley II
We did not buy anything here, but staff helpful and sent us in the right direction. A true, Shop Around the Corner
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September 2019 by zoya
Worst return policy of any store I’ve ever beenTo. Won’t ever shop here again
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July 2019 by Bea D.
This is our go-to store, my sister and I love this chain. This location definitely gets 5 stars from me! I ordered two dresses online but weren't the right size for me. I called the store to see if they had my size in the store and the lady that helped me was so nice and helpful, they held the dresses for until the next day. They were so nice.
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March 2019 by Christal Knight
I visited this location today and was very disappointed at my experience. I usually go to the Chesterfield Town Center location and always have a great experience and purchase a lot there, so I expected nothing less at Short Pump. Sadly, that was not the case. I walked in and the associate was helping a customer, I wasn’t greeted. I work in retail so I understand sometimes you are in conversation and can’t stop abruptly to say hello (even though it takes 2 secs) but I didn’t make a huge deal of it and kept browsing. She stops her conversation and still says nothing to me. About 3 minutes later (if that) two girls walk in and receive an awesome “hey welcome in ladies!” A few minutes go by, still nothing to me. She then proceeds to ask the girls if they need help finding anything. I’m appalled at this point and can’t help but to realize I am the only woman of color in the store at this point. I really wanted to keep shopping but I was so upset that I just turned around and left. Maybe the associate realized what she had done, because then she shouts “have a good day!” As I’m leaving. Extremely poor customer service!
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January 2019 by Christal Davis
I visited this location today and was very disappointed at my experience. I usually go to the Chesterfield Town Center location and always have a great experience and purchase a lot there, so I expected nothing less at Short Pump. Sadly, that was not the case. I walked in and the associate was helping a customer, I wasn't greeted. I work in retail so I understand sometimes you are in conversation and can't stop abruptly to say hello (even though it takes 2 secs) but I didn't make a huge deal of it and kept browsing. She stops her conversation and still says nothing to me. About 3 minutes later (if that) two girls walk in and receive an awesome “hey welcome in ladies!†A few minutes go by, still nothing to me. She then proceeds to ask the girls if they need help finding anything. I'm appalled at this point and can't help but to realize I am the only woman of color in the store at this point. I really wanted to keep shopping but I was so upset that I just turned around and left. Maybe the associate realized what she had done, because then she shouts “have a good day!†As I'm leaving. Extremely poor customer service!
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July 2018 by Victoria L.
Francesca's is a wonderful little boutique. They have such wonderful clothing and cute home decor. It is a great place to find a gift or something for yourself. The price range is not bad at all. They have little gifts for Dads, Moms, Sisters and even Aunts.
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November 2017 by Allison Winterbotham
Their staff was amazing, even at 8 am on Black Friday. A girl named Rachel greeted everyone when they walked in, and staff was constantly checking in on us even though they were packed. Great customer service!
