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February 2024 by Andrew Lopez
This hotel is very clean. The room I stayed in was well kept and had everything I needed. My only area of concern is with their dining options. Breakfast is not included, which is fine, but I think this hotel would benefit from a buffet style breakfast instead of a LA carte. They had only 1 chef making plates and one person working the dining area. It almost 20 minutes to get my food even though there was me and my daughter, another family of 3, and 2 other guests for a total of 4 tables. The pricing of the breakfast was confusing as well. I ordered the Four Points Classic Breakfast which is 2 eggs, 2 pieces of meat (bacon, ham, or sausage), potatoes, and your choice of toast or English muffin. I ordered mine with the ham, but when I got the bill was charged for the ham. Then I was told their register doesn't have an option to include the ham and would still come out to the same total. Which, by the way didn't after I did the math and was a difference of $5. I was able to change my meat choice and have the $5 removed but it is deceiving since it said we had a choice of ham that should have been included. My breakfast was good, but a little pricey for something that I know is easy to prepare. My daughter ordered a breakfast sandwich that was supposed to have tomato and avocado on it. When she got her sandwich the tomato and avocado were not on the sandwich. We told the person in the dining area this and brought out the tomato and avocado and apologized. Overall the hotel is clean, the staff is very hospitable, but as for the breakfast in my opinion the hotel would benefit more to charge guests a flat rate and serve the food as a buffet style. They have the chafing dishes setup for it anyway so why not use it?
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February 2024 by Julie Fisher
The hotel is less than 2 miles from the airport. The hotel was spacious and clean. The staff were friendly and welcoming.Tammy at the front desk was extremely nice. Alicia was attentive while serving breakfast. The Housekeeping supervisor Vanessa kindly granted my special request.If you are in Richmond near the airport please try this hotel!Food & drinks: I had dinner in the Bar. The bartender was very nice. The food was served hot and seasoned perfectly. The wine that I enjoyed was top-notch!Noteworthy details: Less than 10 minutes from the airport. Has a shuttle to and from the airport 24 hours a day.
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February 2024 by Scott “Scooter”
The room seemed nice at first, but had a faint smell of deodorizer. When I went to take a shower I couldn’t get the water above mildly warm even after running it for 10 minutes. After a long day of work I really look forward to a hot shower, so this was disappointing. On a side note, it seemed like a hotel from the twilight zone. I never saw another guest during my stay. I used the gym and left to eat once and even though there were some cars in the lot the interior complex seemed deserted.Noteworthy details: Creepy
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February 2024 by Suzu Reign
I booked a room via a 3rd party which means I paid in full. Then I called in to advise the staff that I wouldn’t be arriving until the morning time due to the way my travel was set up. The agent said that was no problem, and as an ex Marriott employee, I knew it was fine as well. I arrive at the hotel just after 10:30, to be told that they released the room that I paid for IN ADVANCE and would have to wait an hour to check in. Save yourself the trouble…this property is trash and so is the staff.
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January 2024 by D K
Advertises mobile check-in and remote key provided but Four Points was unwilling to honor it, despite the app clearly stating I was already checked in.What's going on Marriott, why do you allow them to advertise mobile check-in when they don't in fact offer mobile check in? Will be staying somewhere else.
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January 2024 by Craig Worthy
I don't know when Bebe checked in. Be she had all her kids running up and down the hallway early in the morning. One even said " It's life or death". And took off running in front of my door at 8am.
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January 2024 by Mark Mcqueen
For a Sheraton, it could have offered more, and certain areas of the hotel could been kept up a little better, overall still a great hotel.
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December 2023 by Erica Settle
I stayed at this hotel last month for a Women’s Conference and the experience was not top tier! There was a roach in the lobby by the elevator and one in the room crawling up the wall, and to top it all off we had a conjoined room?while our 1st night there we had to listen to the folks next door having sex EXTREMELY LOUD!!!! The staff at the front desk could care less when they were told about our concerns…so to say the least, we will NOT stay here EVER AGAIN!!!! The price you pay to stay here, the service should be 10x better than what we received?
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December 2023 by Jeremy Siebert
Sound carries here. And door slams are LOUD.
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December 2023 by John Levtov
Dog friendly is a big plus and plenty of space outside to walk them.Our room was clean had all reasonable standard amenities. I would say overall the hotel is ok. Staff was friendly. Hotel amenities are not high end but they do have an indoor pool. The gym is small but better than no gym. Not much of a hotel bar but they are close to dozens of places to eat and drink.IT SERVES THE PURPOSE!
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November 2023 by Manea Sanders
We stayed at this hotel for a Women’s Conference this weekend and it was not a good experience! We had a conjoined room and they were over there having sex loudly! Then the next day we were leaving the conference night service walking towards the elevator and look a there a roach crawling towards the elevator! Friday night we come back to our room and there is a roach crawling up the wall! Well now we are in roach hotel at this point!!!! I stop at front desk to share my issues and the lady just said oh I will let them know and said that’s it WOW! I will not stay here ever again! Marriott needs to do better because they have lost some good business!!!!Rooms: Rooms need to be updated and the downstairs bathroom smelled like sewage!
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October 2023 by Willie Starks (Will)
Room was decent but dated. Ink scribbles on head board and paint chipped on the corners. Room was physically clean. Earnest at front desk was very helpful. After checking out called hotel about item I believe I left. They claimed it was not left yet I know it was. House keeping staff is dishonest.
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October 2023 by P K
Filthiest hotel I have ever stayed in. The bed sheets were not changed, the mattress was old, didn't hold it's shape and had a plastic cover between the sheets and the mattress. The bathroom sink was absolutely disgusting and did not drain, the walls are paper thin and you can hear EVERYTHING. The on-premise restaurant was filthier than my room. The pool is old and dated, and the same goes for the gym.
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October 2023 by Michele Erdman
The people working at the front desk and the location are the ONLY positive things I can say about this hotel. I felt welcome and cared about by the front desk. Any requests we made were answered to the best of their abilities. But...The room and hotel itself has issues. I do not see this hotel in business too much longer and I hope the other area hotels have room for the amazing staff at front desk if this one goes down the drain.Room was dirty. One bed had clear signs the sheets weren't changed. We asked for fresh sheets and put them on ASAP.Walls were dirty in bathroom. I tried to get pictures. The pool area had seen better days. Looked very run down. We didn't eat there as most items were way more than I wanted to spend and to be honest, I was worried to eat there. I included pictures of our room. Elevators were scary and stunk!Nearby activities: Lots of close shoppingNoteworthy details: Very run down, and extremely dated. Dirty room too.
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October 2023 by Heidi Almonte
Flight got canceled and we rescheduled for 5:00am so we needed a hotel close to airport. Rooms clean, hotel was fine but had to give 5 stars for the service. Was able to take hotel shuttle from the airport- driver was wonderful. Ernest checked us in and was a joy ! He was sympathetic to our dilemma, got us checked in quickly, told us where we could get a drink and a bite to eat. Ran into him later in the night- great sense of humor and so accommodating. Had dinner in the bar area food was good but Anne was amazing. We were exhausted, disappointed and just wanted to be home but Earnest and Anne really made us feel at home!
