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February 2024 by Khamani Mason
The smoked cheddar turkey with bacon is extremely good ??? definitely will be
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January 2024 by Jhonny Ray
Managers are short tempered and rude. The subs are overpriced, skimpy, and B+ at best. You’ll get a tomato slice cut in half as your topping portions. there are definitely far superior options like Jersey mikes I would even say subway is better and it’s cheaper.
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December 2023 by Jeffrey Arritt
Another great trip to Firehouse Subs on Shelia Lane.I tried the special pepperoni meatball sub. It was fantastic! I will be having it again while it is still available.Parking: Quick and easy right in front or just across the driveway.
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December 2023 by Valeta Daniels
Hood food.Vegetarian options: Yuck. I'm not a vegetarian.Parking: Right in front of the store.
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November 2023 by Davon Blakey
First time here but gret menu good for and reasonable
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November 2023 by swavae J
Literally the worst steak and cheese I have EVERRR had in my whole life and they refused to do anything about it , worker stood there with his arms crossed very unhelpful.
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September 2023 by CJBrown “OfficialCJBrown”
Waste of money for a small sub you can eat in two bites. Never
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August 2023 by Jeff S.
Everytime I come here everyone is super friendly and the food comes out fast and good. My favorite place to eat and by far the best customer service I've ever experienced around here. -Jeff Schulze
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August 2023 by Joseph Washington
Too much mayonnaise no lettuce sloppy sandwich made the sandwich like they did not
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July 2023 by Dawn Cotman
I like my sub, but they didn't put my banana pepper on it. I ask
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May 2023 by Trisha Davis
Great, quick service, but I wish their online ordering app worked.
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May 2023 by Quamar Lewis
I haven't had Firehouse Subs since I was a teenager It was nice to try it after awhile the sub I got was delicious I got the New York Steamer I'll definitely be there again
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April 2023 by Susan W.
Dry and extremely lackluster - ordered an Italian sub.
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April 2023 by David Sandblom
I tried to place an order through the app. I kept receiving a message saying there was an error processing my order, so I didn’t think it went through. I figured I would just place my order in person instead, so I did just that. After getting home and eating, I discovered an e-mail confirmation for my online order that I thought never went through. I called the app’s customer service. They told me to call the store directly for a refund. When I called the store, I spoke with a familiar voice of the worker I see about twice a week when I frequent this location. I always thought he was super nice until now when I wanted a refund for an order that the app said wasn’t processed. He said they don’t do refunds; that it’s not even possible. He made me feel very stupid telling me it was my own fault for walking past the online pickup orders to place a new order in person. I told him I didn’t need a refund if they would just let me have a free sandwich next time. I literally go there like twice a week, but he’d rather lose a regular customer than accommodate me for an error on their own app. What kind of service is that? They could’ve gotten probably hundreds of dollars from me in the long run for fixing this little $10 problem as I very much love Firehouse Subs. I want to cry right now for having to give up such a wonderful product because of poor customer service and a faulty app. I filed a dispute with my bank for the charge. Hopefully I get my money back, but I still will not be returning to this establishment.
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April 2023 by Davey Sandblom
I tried to place an order through the app. I kept receiving a message saying there was an error processing my order, so I didn’t think it went through. I figured I would just place my order in person instead, so I did just that. After getting home and eating, I discovered an e-mail confirmation for my online order that I thought never went through. I called the app’s customer service. They told me to call the store directly for a refund. When I called the store, I spoke with a familiar voice of the worker I see about twice a week when I frequent this location. I always thought he was super nice until now when I wanted a refund for an order that the app said wasn’t processed. He said they don’t do refunds; that it’s not even possible. He made me feel very stupid telling me it was my own fault for walking past the online pickup orders to place a new order in person. I told him I didn’t need a refund if they would just let me have a free sandwich next time. I literally go there like twice a week, but he’d rather lose a regular customer than accommodate me for an error on their own app. What kind of service is that? They could’ve gotten probably hundreds of dollars from me in the long run for fixing this little $10 problem as I very much love Firehouse Subs. I want to cry right now for having to give up such a wonderful product because of poor customer service and a faulty app. I filed a dispute with my bank for the charge. Hopefully I get my money back, but I still will not be returning to this establishment.
