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January 2023 by Terrance Russell
They have flavors in finish line.....????
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July 2022 by Faith Proctor
The customer service in this location is abysmal. My niece and I were completely ignored by all 4 staff in the store (there were no other customers in the store when we walked in. Just an employee scrolling his phone in the front which isn’t a good look btw). I guess whatever was on their phone was more important than asking if we were looking for anything in particular or needed any help. The blonde girl had a particularly aloof attitude. I went with the intention of making a purchase but instead left empty handed and irritated. Coincidentally fresh out of businesses cards when I asked, too.
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May 2022 by Cinamyn Cierra
They reached out for a job opportunity, told me to follow a few steps, followed them, reached back out to update them, and they said they’d reach back out but I guess my position was given away. Something would’ve been better than nothing.
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April 2022 by Hailey Tait
I got the perfect running shoes that I need!!! The service was great as well and it's a really nice store! ??
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December 2021 by Sam B.
The Chesterfield Towne Center Macy's is a great representation of dying big-box mall anchor stores. I'm sure most of us have worked a retail position at some point in our lives and have had customer service policies drilled into our heads. You will not find that at this location. In a time where development is higher than it's ever been for Chesterfield County, I can only see a downward trend of Macy's customers at this mall. The store itself has been through a couple of interior remodels and the store's targeted audience has shifted as well. The racks and shelves seem to be either under stocked in most sizes (I'm 6'4" & 220lbs, most of American fashion has forgotten us tall folks) or representative of what a department store tornado would leave in its path. Not a single associate (there were four behind the small men's counter at one point) will greet you when you walk in the door, pass them by, wave them down, or try to get an ounce of attention. Most seem too worn out or distracted to answer questions and that's no fault to the workers, but our economy forcing those in their later years to work retail positions for ends to be met. Ive personally learned to be an independent shopper and with resources like a website for stock info on our phones, there's no longer a need to "check the back". After the third time experiencing this lack of customer service I felt it necessary I finally type out a review. I really hope that the Macy's team can turn things around before the store is shutdown by lack of interest in the mall as a whole.
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July 2021 by Carrie W.
I would give it 0 if that were an option. Customer service is nonexistent. Not only did I waste my time here they tried to tell me to drive to short pump to process a rerun and short pulp could not process it either. Don't waste your time with either this store or Macy's.,com
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April 2021 by Gabbi Motsko
I went and purchased a pair of shoes and only tried on the one shoe and didn’t think to even look at the other shoe before purchasing. I got home and the shoe I hadn’t tried on was covered in stains. I was really upset so we went to return the shoes and found out after the fact that they do not give instant refunds. It is really such a shame that someone sold the shoes at full price with the condition they were in. Also when i tried to call in about the problem no one answered the phone I ended up having to call customer service which proved to be way more helpful. My advice steer clear of this location if you can.
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October 2020 by Suzanne D.
No one to help me anywhere around. Dressing rooms still closed when I was there. Petite selection looked like it was for the very young and/or the elderly.
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January 2020 by Michelle K.
My son bought me a pair of converse shoes for Christmas and they were to big so I took them back to the store to exchange them. They didn't have my size so they ordered my size. When I got my shoes the idiots gave me 2 right feet. I called them told them what happened and the idiot on the phone said we will give you 2 day shipping. I said perfect. When I got home from my trip still no shoes. So I called again talked to a supervisor told her what happened and she told me the idiot canceled my order and gave me my money back so I told her I want my sHoes so she reorder them and promised me that they would be at my door in 2 days. Well guess wHat NO shoes again so I called them again and asked them wHy did they cancel my order. They told me they no longer carry them!! What a bunch of MASSHOLES!! Do not order from Macy's
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February 2019 by Kathleen D.
Two stars for the two strikes that'll make me hesitate to patronize this Macy's location again: They overcharged and they didn't remove the shoplifting tag. Downtown obviously doesn't have a shopping mall of its own, so visiting one of the big-name department stores requires a bit of a drive. Since I had other reasons to be in the area, I stopped in to this Macy's with my mom last weekend. I was so excited to find a pair of blue-green work pants that fit perfectly. Typically my wardrobe is pretty neutral, with plenty of black and gray to go around. So adding colors and patterns is a priority for me. On Tuesday, when I went to take the tags off, I noticed the shoplifting tag was still on. I know mistakes happen, but 1) why didn't the door buzz when we left? and 2) that's a pretty annoying error. I decided to deal with the annoyance by taking care of it the same night. This time, I grabbed the tags and went off to the Short Pump location. As I scanned the receipt, I realized I couldn't find the transaction on it. Why? Because they charged me $8 too much. A fact I likely wouldn't have noticed if they hadn't failed to remove the shoplifting piece (I clearly don't know the proper name of the device). Short Pump refunded us the extra and pointed out that we should just go to their location instead. I'd agree, because so far I've yet to have any sort of similar issue there. Beyond these problems, the Macy's store looked like pretty much every other location. A bit dated, but clean enough and easy to navigate. It's near NY & Co. and Loft on the Midlothian Turnpike side of the mall.
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January 2019 by Lynn P.
They kicked me out because I asked my friend (who is a guy) to help me zip up my dress. They said some really inappropriate things to us, and they told us to leave. We left and everyone was starring at us.
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December 2018 by Lisa G.
This Macy's seems enormous and a bit overwhelming. It's a big square and still seems a bit easy to get lost in until you get to learn it. Not enough people at registers at Christmas time. Long, slow checkout. Otherwise, it's a typical Macy's experience. There's always a sale and I can almost always find what I'm looking for.
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December 2018 by Tara Hawks
Compared to a standalone Finishline, it's awful. There's none of the most recent style shoes or clothing here. When I say the selection is limited, that's just saying it politely. I'd recommend just going to a standalone Finishline for the latest in athletic gear and shoes.
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February 2018 by M J.
My review is for the men's department. The remodel is the best thing that's happened there. What remains disappointing and a real deterrent for me is spending more time chasing down a worker to ring me up, than shopping. I understand budget cuts but it only runs people away. I was told that I could always ring up my purchases for men's clothing over in women's/juniors- the far smaller size section several feet over yonder... Meh.... Nevertheless I had to do that yesterday. The other issue that never changed much, is the demeanor of men's dept cashiers- who seem over it, annoyed or dry. If it isn't busy (at all whatsoever) why rush people along? The culture at Chesterfield isn't consistent with any other location I've visited in VA. A shock that location was chosen as one of the last standing in Richmond.
