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January 2024 by Ethan J.
I walked into Macy's planning to look around and I was looking at an item I am a young teenager but then a lady kicked us out so macys you have lost my business. The customer service is awful.
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August 2023 by Samera A.
My experience today was in back stage at Macy's short pump with Anshu was amazing she was a very professional , patient , and super helpful . she made my purchases so fast and fun. Thanks a lot Anshu I appreciated.
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December 2021 by Hannah M.
The store was pretty organized, but I've never met a more grumpy set of employees all at once. The first interaction was with someone at Sunglasses Hut and they didn't speak a word to us throughout the interactions of us trying to communicate and they rolled their eyes. Then the woman at checkout in the home department was also very rude. Could write a book about how rude and unpleasant she was. It made us want to put all of our merchandise back and discontinue the transaction. I understand she must've had a long day, but not sure why someone who is supposed to be a customer service associate (or anyone) would immediately take that frustration out on a paying customer or anyone in general. I can't remember her name-- maybe Marsha? Wouldn't recommend if you're looking for help/ good customer service!
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December 2021 by Stacey Buckley-Burnett
It was just the shoe department but decent selection of all brands..sales clerk was very friendly and helped us out..
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November 2021 by Chris K
Nothing here worth looking at
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June 2021 by bill pattison
Great place to shop
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January 2021 by Lisa Marie
Cool deals
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October 2020 by De La Rosa
Not a store a few shelves. Wasted my time...
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July 2020 by Natalie J.
Management needs to give some thought to their decision to close ALL DRESSING rooms on the upper level except for the small, 5 stall one in the back corner of the store. All this did, was require every female needing a dressing room to wait in a long line, (at one point 12 people deep) while everyone is touching the same 5 doors and benches inside. There was no one attending the dressing room or wiping anything down in between customers and half the people weren't wearing masks. I personally am not concerned about catching Covid (though I wear a mask for the comfort of others), but this arrangement was so ridiculously absurd. Why make everyone wait 20 minutes for a dressing room (while being forced to listen to the absolutely awful music playing over the loudspeaker) just to use a heavily dirty room (clothes thrown all over the floor) that everyone had been touching? If you're not even going to bother to monitor or sanitize the rooms between customers, why close all the other dressing rooms???? If you just left the other rooms open, customers would be more spread out and not on top of each other touching all the same things. Where's the common sense, Macy's????
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March 2020 by Amy Samson
Not a store. Located inside of a large department store and is a shelf of shoes and several racks of sports clothes. Wasted my time. ??
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March 2020 by MONKAY BAWLS
Not a store a few shelves. Wasted my time...
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December 2019 by Jeff S.
I suppose cluttered department stores are a thing now along with having with limited staff, granted it is the holidays, but this store seems very disorganized and messy in all departments.
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August 2019 by Phillip A.
You can't go wrong with Macys! And the store at Short Pump is excellent. Great selection in all departments and very friendly employees. I never hit the Short Pump mall without going to Macys!
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July 2019 by John B.
We had an appointment to meet with a personal stylist but apparently it was her day off. I guess nobody checks this or they simply don't care. We were then paraded to a specific department and given a store clerk who splits time with handling the register to help, something we could have done anytime without an appointment. Debra was great in her attempt to help but the "My Stylist" program should definitely be forgotten about, at least that's what Macy's apparently decided for today.
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June 2019 by Samuel C.
This store should be closed down. I left a review and I received a response from the store manager who told me she has been working on getting this store cleaned for the past year. The reviews on this filth go way back to 2013, same complaints. You will be bit by carpet mites in the dressing rooms for sure. If you leave the store itching you better go to the dermatologist fast! The carpets have not been changed in years and are always filthy, no staff available that cares about service, and the buyer needs to go! If you see something advertised, do not bet it will be in the store. I guess they feel the population in the surrounding area do not deserve something better than a pig pen.
