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October 2024 by Kit Jackson
Great place
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July 2024 by Daniel Ball
Always get the help I need. Great place to ship from
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June 2024 by Pam Propheter
Estes Express has always gone above and beyond for our shipping needs. Using Time Critical Services is totally worth it, especially for the needs of our company. I love using and working with Estes.
Pam P.
Carpets Wholesale Inc.
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June 2024 by Tiffany Croxford
Horrible shipping company I absolutely would not recommend using them.
Driver was rude and disrespectful
There were clear instructions to call to arrange a delivery time so that we could have proper staffing to accept the delivery. Driver acknowledged that he had our number and flat out didn’t bother to call because it was inconvenient to dial our number
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June 2024 by Jesse Wachtel
Worst trucking company in Richmond... other than Swift, of course. Horrible customer service with the schedulers. They definitely should not be doing residential deliveries.
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April 2024 by Mac Richardson
We have used Estes Freight for all of our company shipping for many years. Their team is phenominal. When i got married we decided not to have wedding guests give us gifts we did not need, so we chose an organization in Texas that paired rescue dogs to Veterans for companionship and rehab. This organization needed items for their offices, as well as dog supplies. We ended up with 3 HUGE crates that we filled with all of these wedding gifts. ESTES took it upon themselves to ship it at THEIR EXPENSE from here in Virginia to Texas. That should tell you what kind of company Estes is. Hats off to all my handlers at Estes, AMANDA, SHELLY, DENISE and HEATHER !! you all rock !
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November 2023 by Wayne Griffith
Alsome job loading an the help
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November 2023 by Jamal T.
Great drivers, dockworkers, yard jockeys, maintenance and management!!
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October 2023 by Dennis Cowan
Absolutely the most incompetent shipping company ever. The driver delivered my entire bathroom order to an unknown home and they then told me that I signed for it! Do not trust them with any shipping needs. I was on the phone for hours and on hold for 30 minutes. Left a message with customer service and never even got a call back! It was a nightmare.
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August 2023 by S K.
Hired Estes to move delicate electronic equipment from Arlington, VA to Pittsburgh, PA on May 17, 2023. We insured the shipment for full-value ($15K) using their Hi-Value Insurance Coverage option. Equipment was delivered seriously damaged; the enclosure cabinet has been destroyed by a fork-lift, and the metal electronics enclosures were dented from something being dropped on top. The delivery driver noticed the damange before delivery and photographed the damage and called to request instructions. We had no choice but to accept the shipment, but we noted all of the damage on the delivery form. We processed a claim through the Estes Claim department but it was denied stating "It was shippers fault for failure to protect equipment better." What were we supposed to do more than what we had already done to protect the equipment is beyond us. We sent communication to all of the Estes executives requesting intervention (we have a complete dossier incuding photos before and after, and all communication) to no avail. We have lost two pieces of equipment and all we received was an offer for a refund of shipping costs! What a joke! I will never use this worthless company again and I warn others to avoid them at every opportunity.
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January 2023 by Cindy Lawson
Great customer service and very pleasant associates to talk to. Great response time as well.
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December 2022 by Wade Towles
Estes did a GREAT job delivering my shower door. They contacted me several times prior to delivery letting me know the status, and on the day of the delivery the driver contacted me 10 minutes prior to showing up, and was very friendly and professional. Thanks for the great service!
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December 2022 by Pamela Buckwalter
The women who called to arrange delivery was extremely nice and helpful and the delivery man was also very nice and helpful. Delivery was on time and all was GOOD
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December 2022 by Ginger Leggett
Picked up trailers,they sold to Allied truck and trailer sales
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November 2022 by Jamal Troupe
Great drivers, dockworkers, yard jockeys, maintenance and management!!
