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October 2023 by victoria goddard
Scam company
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July 2023 by Amy McDonald
just awful in every way possible.
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May 2023 by Ella L-A
We have been with Erie for over 15 years and I have recommended them many times, but I never had to deal with the local office. As other reviews have said, GOOD LUCK getting a response from your Claims officer. Our Dec 2022 incident is not handled (it's March 2023). It's not complicated, and we've sent everything in an organized fashion several times. We are apparently powerless to do anything other than leave a Google review. It really, really sucks. The team is either over-worked, under-trained, or they under-care. Perhaps a hybrid, but it's unacceptable.UPDATE - Erie replied (see it below), so I did what they said and contacted them immediately. It's 2 months later and they never acknowledged the email. Lol.
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May 2023 by R S
The worst agents and customer service hands down. Been 3 days and I'm still waiting for the agent to call me back. Agent couldn't talk long because they needed to go to a dentist appointment, promised would call me back. I'm shocked eerie is still in business! Poor poor service
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May 2023 by L Henderson
If I could leave no stars I would. It is completely ridiculous at how they deal with their customers. Matt and John will receive messages and calls and will not respond!!!! Avoid at all cost. Do not do your business with this company.
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March 2023 by Victor Zheng
Not gonna lie, they are just dishonest and not even clever about it.
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December 2022 by Amit Dhingra
The other party involved was covered by Erie. I worked with Elizabeth H and Rich C from Richmond office for the resolution. The incident was understood by them, and they made sure it was a speedy resolution. All the interactions were polite and courteous. Thats how Insurance companies should work.
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December 2022 by Daniel Wehr
They have not returned a call in over a month.
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September 2022 by Sara E.
Erie is the absolute worst. They accused me of ripping off the shingles with my bare hands because they didn't want to pay for the roof repair. The only reason they finally paid is because I would have taken them to small claims. STAY AWAY!!!
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December 2021 by Jeremy Hall
One star is far too much and I pray for anyone that has to deal with them just a horrible organization !
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July 2021 by Pamela E.
I agree with the one other previous review -absolute worst ever. We have been trying to get reimbursement for an accident that happened in April (not my fault.) Erie accepted liability for the accident in May and now we are halfway through July, and I've had to pay interest on the out-of-pockets expenses for 3 months now. AVOID Erie (in VA at least) at ALL costs.
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December 2020 by Vanita Whitfield
Jillian Mixell and Felicia Johnson rude and unprofessional. They are Avoiding paying out a claim. Our automobile is over 20 years old and refuses to pay out to repair. Or to total it .If I could give them 0 stars I would do so. Crooks!
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December 2020 by Robert Long
My experience so far is much like all the negative reviews. Get what you can before they go under!!!
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December 2019 by Traci Coffelt
This is a terrible company. They won’t pay a claim for a dead tree that fell on our home. Lynette Velasquez is a terrible agent. She said the tree wasn’t dead. It had been dead for years. She wasn’t able to get ahold of the insured person for over a week. Then claimed the tree wasn’t dead and won’t pay. Don’t use this company.
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December 2019 by G S
Terrible service from their customer service department and regional office. No return calls from adjuster and calls into office for assistance end with caller being placed on hold indefinitely.Ended up having my insurance company handle the whole affair and dealing with them.
