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July 2023 by Kayla Brown
I went to this establishment to get a rental car, I walked in and the employee was sitting on his cell phone until I made a sound which prompted him to jump up and advise me that his manager McKenzie would assist when I met her she was unwelcoming, unfriendly, unprofessional and unhelpful. 10/10 would not recommend coming here for a rental car as they do not get the job done.
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March 2023 by Mr King J
Dropped off a $60k Audi for scratches at the collision center, and the first car they tried giving me was a Kia compact. I said no. Then they gave me a Jeep Compass ($20k vehicle), which isn't much better,but I needed to get back to work.The inside of the windshield looked as if someone had sneezed across the hole lower half of the windshield. I didn't see it initially due to the gloomy overcast. At the top of the windshield was smudged with some purple stuff.The vehicle itself seems to struggle to get up to speed from a stop. They gave me two key fobs. One is dead, and the other is nearly dead. The vehicle would not start twice. It stated the key fob could not be detected. Luckily, someone was nearby and familiar with this issue. They explained that I just put the key fob against the start button to start.I do like the heated steering column, but I can't wait to get rid of it.I'd like to compliment the staff, but I stated on the phone prior to arriving, 'no compacts, no Kias'. I laughed when they offered me the first vehicle.At the time I arrived, the lady who assisted me was not the person I spoke to on the phone. She was kind and helpful with the limited selection they had available there.
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February 2023 by Julia Pinkham
Ryan was super helpful and a pleasure to work with. He called around to other locations to help me find the car I was looking for. I would use this location again.
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December 2022 by Alias
This company was sued for racial discrimination during their hiring process and especially treats people of color indifferently. This location is no different. Poor customer service, bad management, and they don't even take card payments over the phone. F__ enterprise!
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December 2022 by Tyson
This company was sued for racial discrimination during their hiring process and especially treats people of color indifferently. This location is no different. Poor customer service, bad management, and they don't even take card payments over the phone. F__ enterprise!
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November 2022 by Rita Fandel
Tried in person to order a car for appx Dec 5th while daughters car is in the repair shoppe. I live out of state and would not be in town when rental is needed. Tried to offer cash payment - they don't take cash. They won't take my credit card now or over the phone. Very disappointed. When we lived in state we have used a different Enterprise with no problems.
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July 2022 by Orlando Rhodes
When calling there no one that answer and they have a voicemail box that is full never no vehicle available the wait list is a week or two out just poor service….
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March 2022 by Cat H Ramsey
This team is excellent especially assist manger Ryan and his team did everything they could for me especially since it was the day before Christmas Eve
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January 2022 by Susanne Borrelli
Only 1 star because you cant go less. Went to pick up our rental for our vacation and we were told "sorry, we don't have any and I couldn't find a number to call you" NOTE we called twice and NO ANSWER and NO VOICEMAIL to leave a message!! We were leaving in 1 hour for our trip!!! BRETT - the "manager", so he said, did NOTHING and was very smug and almost smiling!!! I have NEVER, EVER witnessed this type of customer service ANYWHERE! I have not contacted Enterprise yet but I absolutely will be....I will NOT let this go unreported!!! Our vacation plans had to be changed and adjusted due to the Manager at Enterprise!!!
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December 2021 by Star Peterson
They left a customer stranded without the car that they'd promised. They constantly misgendered and deadnamed this same customer and then refused to rent to them. Do not support these transphobes.
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December 2021 by Debi Kidd Payne
Very disappointed was told one thing and now being told anther. Thanks
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September 2021 by vernetta phillips
Excellent customer service, professional & courteous. Great offers & great cars. Manager will take good care of you. Why go anywhere else
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July 2021 by N Tr
If I could give this location negative 0 stars I would!!!! They ruined my trip. If you have anything important planned DO NOT RESERVE WITH ENTERPRISE. I REPEAT MY TRIP IS RUINED!!! THEN THE SO CALLED MANAGER BRETS ATTITUDE IS PRETTY MUCH OH WELL I CAN'T MAKE CAR APPEAR!!! NO EMPATHY WHAT SO EVER!!!!! HORRIBLE HORRIBLE CUSTOMER SERVICE.. COVID IS JUST GIVING ANYONE JOBS, IT'S NO WAY HE HAS CREDENTIALS TO BE A MANAGER....IF YOU LIKE YOUR PLANS RUINED THIS IS THE RENTAL CAR PLACE FOR YOU!!! I WILL NEVER EVER GIVE MONEY TO ENTERPRISE AGAIN.. RENT FROM THE MOM AND POP RENTALS.. THEY HAVE BETTER REVIEWS..SAD..IF YOU DON'T CARE ABOUT CUSTOMER SERVICE AGA THIS IS THE PLACE FOR YOU...RENTER BEWARE BEWARE BEWARE BEWARE BEWARE........DOOOOOOO NOT DOOOOO IT
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April 2021 by tjae92
Gave me a Camry rental with very visible damage. I returned the car and they tried to charge me for the damage. I had to make multiple calls to get this corrected. The selection is also limited. I also no longer feel that its a good idea to have a rental car place located in the body shop office. This body shop is very dishonest and has a reputation for holding up car repairs and customers being stuck with rental car bills. I hope that they arent in connection with the body shop for doing this. They would certainly profit from it if they were.
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April 2021 by akbald01
Drove from Alexandria, VA and rented a car because my husband would be in training and I wanted to have transportation the next day. I didn’t realize the reservation for a 3PM pickup was for pick up for 3 to 4 PM and upon arrival at 4:40 PM (traffic) they said they didn’t have a car for me. He called twice but never left a voicemail, never texted, and I got no email. So I guess now I’m in Richmond without a car. Unacceptable.
