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March 2024 by James Plumley
First I would like to say they make it easy to get everything done online and on the app.But I would like to day a special thank to the branch manager at Richmond International Airport Isaac D. Lee! I had just lost my Father and trying to get everything done to take a long drive back home. He went above and beyond to help me. Thank you Isaac! You are a great man! I won't ever use anyone else for car rentals!
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March 2024 by Tray Bass
Very professional on all levels
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February 2024 by Scott Epple
Staff very friendly and a great selection of rentals to choose from.
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February 2024 by Samantha Radosta
Excellent service from start to finish!Stephanie at Richmond International Airport saved my day!!! Thank you
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February 2024 by Anna Welch
Check in took less than 3 minutes, everything's been streamlined.
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February 2024 by Lance Daniels
Horrible experience! Charged me for 2 days after I returned the vehicle. Have called multiple times for help with correcting. You can NOT call the local Enterprise that allegedly has to make correction. All calls go to generic customer service that can NOT help, they send email only to local. How a company this size has such a horrible communication system is shocking. I waited several weeks before writing this review hoping to get it corrected and refunded the money I am due! Still NOTHING!
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February 2024 by Shaila Lothe
Overcharged me for a car rental, and because the rental was one way, the issue can't be fixed by Enterprise corporate. There's no way to directly contact this branch, so I've been waiting a month for a refund (after 3+ calls, 5+ emails, texts, and a credit card dispute). I will never rent from this place again
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February 2024 by David Kaegi
Easy and quick! Clean car!Thank you!
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February 2024 by Tim Nassar
Friendly and helpful staff. I’d rent again from here.
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February 2024 by Naz H
Efficient, professional, great service, excellent selection. Hassle free. I got the Audi A3
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January 2024 by Kristan Artis
Great experience from start to finish. Great car recommendations. Easy pickup and drop off experience
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January 2024 by Tracey Greene
I had already shared a review on Enterprise Rent-A-Car I do not know why they're asking me for another one. I received great customer service and a great vehicle and I just want to thank you for that plus I would definitely recommend Enterprise to anyone if you need to rent a vehicle ???
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January 2024 by Keith Carpenter
Friendly staff and great service. In and out quickly with an excellent vehicle that was clean and worked wonderfully.
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January 2024 by Latifah Jones
Called the lady on Friday to see about getting a rentalShe looked up my reservation from a different enterprise and said the area manager was going to call me. Well it's Monday and I still haven't heard from them. I'll take my business elsewhere since they like to play games.
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January 2024 by Scott St Clair
Convenient, prompt service. Clean functional car. Allowed me to pick up at airport and drop at a neighborhood location.
