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November 2024 by Stephanie Winton
Excellent customer service… dependable speedy service..
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October 2024 by James McGowens
Great team @ Tire Discounters ! The customer service prevailed in my visit starting from the greeting from there they were extremely helpful keeping me updated and sending me on my way safely!
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October 2024 by Daniel J Lee (D Lee)
during my visit, james the general manager, james the sales manager, and richard provided me with exceptional customer service. i would highly recommend this tire shop to others.
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October 2024 by Alex G.
I wish I had read the recent reviews before bringing my car in. This place is no longer what it used to be. I'm beyond disappointed by the way my vehicle repairs have been handled. It takes 20 years to build a reputation and one day to ruin it.
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October 2024 by eric carter
Thurday 4pm 8/15/24 on way to Myrtle Beach on I95 we had blowout on travel trailer. While changing tire wife calls dyck. Confirmed tire in stock. We get to dyck 510p. I state to rep wife called need tire replaced. Rep d*ck states "I have to ask permission, your wife said you were on way." ? "We close at 530p" Waited approx 1 minute. Rep comes back and says "they said not today but 1st thing in the morning" ?? Really? Went to NTB and serviced within minutes and back on road with good spare. You'll def get a richard at dyck. We experienced awful customer relations that day. Wouldn't visit if only tire repair within 50 miles.
Update 9/5/24
Owner replied to review to request contact info for investigation ? will update with results.
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September 2024 by Bobby
Went in on a Friday morning to get the works, brakes, rotors, oil change, and inspection. Mr. James at the front was extra helpful at making it a smooth process. Before I knew it I was out the door and on my way. Happy customer.
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September 2024 by Dona Devapalan
Bad service, don’t go to then they overcharge you
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September 2024 by Ross Little
Worked with me to get work done in one day; friendly and informative
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August 2024 by Carole Parrish
I was in Richmond on business when I had a leak in a run flat tire. Dyke Tire was recommended. Called them & was told to bring the car right then. When I arrived they took the car in, found a nail & quickly repaired the tire. They could not have been any nicer - restored my faith that there are still good people in this world. A big thank you to Eric, Tim & James!
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August 2024 by Sam Dittmar
This company sucks!
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August 2024 by Walter Wilbourne
I came to get my coolant leak diagnosed and a week later my radiator exploded. On the side of 64 W, waiting for a tow truck at midnight, I took a look and there was a pair of Vice Grips on my radiator hose. I towed it and showed up promptly at opening. The manager, Eric, came over and said, "We're going to take care of this what do you need?". I said, "A new engine and a rental to get to work". Eric said, "We will get this fixed. Let me talk to the higher ups." He came back and tried to talk his way out of fixing my truck. I explained, "So you're telling me, my radiator exploded and it's not due to the pair of vice grips on my coolant line?". Eric said, "I'm not saying that, but the radiator being cracked could have cause this" and then proceeded to give me the run around. Don't trust this company with your car. I just got promoted for work and signed a lease and they are trying to weasel their way our of this screw up.
Update:
After missing a day of work and multiple trips up to the shop. Eric said it was my fault for driving the truck. No refund, no rental car, no apology. I had to rent a car to be able to still work. Will be reaching out to an attorney .
Response to the owner's response:
If the cracked radiator caused the engine to run hot, then it would've actually opened the overflow earlier. Meaning the vice grips would have caused an issue for me sooner than it should have.
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July 2024 by Charles U
Great staff pay professional.
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July 2024 by Joe New
went by there to get some tires for my truck and come to find out all new people and the place does not have the same I want to help attude they quote you a price and when question about why the tires went up over 300 dollars in 2 months all they could say is that is the price looks to me like the old dyke tire where they work with you is gone with the old management after 20 years it is good bye
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June 2024 by Sam
Decent service shop, considering how hard it is to find an honest shop in the area.
Labor rate is $150
Quick services, from my experiences.
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June 2024 by Cliff
This place has changed for the worse since Tire Discounters brought out Dyke Tire. I understand why Scott left. Not the same local business any more. On top of the corporate feel the customer service representative complains about the place himself. LOL
I won’t be coming back!
