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February 2024 by Scharese Thomas
Love it tge sales associate was kind patient and friendly will be back
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December 2023 by Fee Fee Leonard
They have a lot of shoes but none I was looking for. Maybe I'll give them another try in the near future.
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November 2023 by Makeda S.
Has definitely gone downhill in service, quality and policy. I purchased shoes through in-store pickup three days ago and three women were standing at the register but only one was working. The other two were standing around and talking to each other and only after a few minutes of trying to make eye contact and get the attention of one of the associates, did she ask if I needed anything. I got the shoes home and the zipper did not work at all. I brought then back and I was then told that with their system, they cannot do exchanges so I had to do a full return. A longer process for the same result, but okay. I tested two more of the exact same shoe (all $79) in the store and the zippers were defective on those also. So I decided to go with a different brand, but couldn't use my $30 coupon that DSW emailed me and didn't expire until 11/5 on the new pair because of course it's one that is "brand excluded." The man at the counter, who I assume is a manager did not seem interested in finding any solution even after three of their shoes didn't function properly and I still was willing to purchase there. So now I'm out of a coupon and need to find new boots. Disappointed to say the least.
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November 2023 by Priscilla Shaw
Nice big dsw store. They don't have that much stuff so sometimes is hard to get someone to help out. It is tidy and has a bunch of options and sizes. Don't forget to check the clearance section!
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October 2023 by tonya k
I am pleased to say this DSW has a very helpful staff at the counter. Always glad to shop here.
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September 2023 by Gloria Cunningham
Shoes are not as nice. A few Cole Hann. Service not as great.
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July 2023 by Felicia Harrell
This location did not have a great selection in my opinion. My partner bought a few things but when we got to the counter, the cashier stated that there were no bags for sale nor did they have paper bags. He states that the customers in this area preferred it that way. I thought it was ridiculous. We are not from this state and I would have preferred a bag.
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July 2023 by Yolanda G.
Very disappointed with customer relations today. All my adult life I have been bringing in a pair of shoes to donate and receiving $5 off the pair that I purchase same day. The Broad Street store would have given me the $5 for that Birkenstock purchase. However I am very disappointed at the DSW Willow Lawn store. First off, there are no bagging of shoes anymore. Second, we got to buy $100 worth of shoes to get $5 off from a donation? That sounds crazy. The prices are marked up for worn shoes on clearance rack. So when I questioned it, the manager was aggressive towards me with his explanation. I could easily go to macys and get the same pair of shoes for same price however I chose DSW so I can donate a pair of shoes for the $5 discount. So as far as customer relations, they lost (2) customers and 199.99 worth of sales over $5 dollars. My shoes were 49.99 and my gf boots would have been 150 but she choose to purchase at broad street store who btw has better customer skills. Do not shop at this store!
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July 2023 by Lucy Braxton
I was in the store looking for wide width shoes. Not in store , only on line.
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March 2023 by I Burlock
Huge selection of shoes at competitive pricing. Staff is helpful and polite.
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March 2023 by Zacardi Bolling
Best places for shoes they are amazing... the managers are wonderful thank you
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February 2023 by Swarnali Roy
Good collection, price is a bit high even after discount
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January 2023 by typicalthebest#1 gang
Love this place. Always find something to purchase.
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November 2022 by Cameron Marburg
I purchased 2 pairs of boots, not cheap but not over the top expensive either. When I asked to use my $5 reward apparently I was 1 day late. I then asked about my 25% off coupon that I had received by email, I was told that too had expired. I asked if it was possible to make an exception on the 1 day late and was told NO. I work for a large corporate chain myself so I understand “rules”, but we ALWAYS make an exception for customers.
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November 2022 by Mika Fillhart
Employee with the long braids followed me around staring at me then pushed past me twice when there were other ways around me. There are better shoe shops and I'll be avoiding this one from now on.
