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November 2023 by Lance Carpenter
I brought a car from them back in July. August 13th it started this things where it wouldn’t turn over a jump wouldn’t help it or anything. It’s done this 17 times since this week I have been waiting two days for my car to finally start. I pay too much monthly on a car-note to be going through this I have spoken to DriveTime and Silverrock and they haven’t made the experience any better. I have seen several mechanics but they checked everything and claim it’s fine but several have said that I shouldn’t have got the car from drive time due to the recalls it had and the issue of it not cutting on. This has been the worse experience ever. And it’s sad they aren’t really helping or willing to help me find a compromise
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November 2023 by Raina Perez
If you are like me and youre just learning certain things or worried about anyone taking advantage of you while making a very big decision in your life or have a million questions please PLEASE choose DriveTime. I went to the location in Richmond and Deja helped me out! She was perfect! Made me feel in control and comfortable with this whole process. Not to mention Bri and the other gentleman working was just OVERLY kind. Couldnt even believe I was actually being treated the way I was lol. Anyways! 10/10 definitely coming here again! :)
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November 2023 by Kelly Vision
Jason Black and his team are the true definition of customer service! He took the time to explain everything to me and my wife that made this the BEST car buying experience we have EVER had.We drove 2 hours away to find the vehicle of our dreams and the team at Henrico DriveTime did not disappoint.Do yourself a favor and come see these amazing people. You will thank me later.
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November 2023 by Chelsea Jones
Jason was awesome and gave me the best car buying experience I’ve ever had. If you’re looking to get a new car step in to DriveTime on Mechansville and ask for Jason! He’s amazing and very professional. Thank you DriveTime.
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November 2023 by Destiny Hagood
Deja Senatus was the best sales Rep I’ve ever come across. She was accurate fast and super friendly. 10/10 customer service all around. I would definitely recommend coming to this location to my friends and family to buy a car from her. She went above and beyond finding a car in my price range and getting every detail that i wanted and more. That girl needs a raise asap!!!
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October 2023 by Jim Thibeault
We had the greatest car buying experience here today with JASON PEARSON! He listened to what we wanted and what we weee looking to spend and put upfront! He was able to make it happen how we wanted to do it!! Thanks Jason.
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October 2023 by Mr Baker
Great service at the location in Henrico. They are the best in the 804 area code. Why, because they listen to the customer & provide amazing AMAZING SERVICE. THANK YOU!!!You will definitely get referrals ?
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September 2023 by Kelly T.
I bought a car from this dealership last month. Within two weeks, the car completely shut off in the middle of the highway. Law enforcement had to help isolate the vehicle from oncoming traffic on the HIGHWAY. Per the mechanic, 'the car should have never left the lot.' The salesman (Jason B) had me believe it was a minor electrical issue that could be fixed at the KIA dealership but the entire transmission is completely shot and could have exploded on me! Not to mention the warranty had already expired after a certain mileage so that was never an option in the first place. I'm currently filing a claim with SilverRock in the hopes that the transmission can be replaced and covered, which may or may not happen. I'm stuck with a vehicle that I cannot even drive and I still haven't heard a word from the store manager. I'm completely dissatisfied with my experience here - the rating made me believe I was dealing with sincere and trustworthy people. They're eager to make a sale even if it's a lemon and then urge you to write a nice review as a facade for new customers. Please have your vehicle inspected within the five day window of purchasing your vehicle so you can return if needed, I don't want anyone to go through what I'm going through.
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September 2023 by SYREETA BROWN
I had a wonderful and great car buying experience at this location. The two Jason’s made this experience one that I will never forget or regret! Thanks a lot you guys!!!
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September 2023 by Gail Brooks
Awesome experience at DriveTime. Laura was great to work with. She made me feel very comfortable sharing all of the information I needed. Great job and a huge Thank You for checking on me.
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September 2023 by It’s Dat
Jason was an absolute legend today. I have been turned down so many times when trying to buy a car, but Jason stepped up, was understanding, polite and professional. Absolutely will recommend DriveTime to anyone that needs to get on the road. Thank you a million times, I’d give unlimited stars if I could???
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August 2023 by Arlene Fuentes
We had a great car shopping experience. We already knew which vehicle we wanted to test drive and were able to do that and examine the vehicle at our leisure. We ended up buying a different vehicle that we hadn't seen online. You can test drive and examine as many cars as you need. There is no salesman breathing down your neck or pressuring into buying. It is all up to the customer, what you want to see, how much you are willing to spend, etc. The agents at the very comfortable and nicely air conditioned office will do all the "paperwork" and in our case, Jason spoke to our bank rep and insurance agent to get and give them the needed information. We arrived at 3:30 pm and finished the purchase by 5:30 pm. Jason Pearson is one of the managers at the Henrico, VA office and he was excellent and professional when taking care of all the details and speaking to our people. Never felt any pressure from him. He did everything according to our wishes. We decided to get the loan through our credit union instead of directly from DriveTime in order to get a lower tax rate, but you can do it directly with them if you don't have another option.Wonderful car buying experience!
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August 2023 by leana brown
Jason and the entire crew at drive time in Henrico was awesome. He got me in the car I wanted. He took the time to go over all the details and answered all the questions I had. I recommend you to go to them if you need a car. They will put you in the car you want.Thanks to everyone there.
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August 2023 by Matt LaValley
Best experience I have had with purchasing a vehicle. I had the pleasure to work with Jason B. and he really made the experience what it was. Highly recommend coming in to the Mechanicsville Trpk location to see him and the rest of the group!
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June 2023 by Victoria Redmond
Jason assisting me with buying my new car and it couldn’t have been any better. He was so wonderful and kind, patient too. He made sure we were comfortable and understanding and helped with my down payment. definitely was an experience I would go through again he was really good and I definitely recommend this location for buying a good quality nice car at a great price. Love the energy here honestly!
