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February 2024 by Mackenzie C.
Find another gym for the time being. My first visit here was okay as the whole facility was open. It was outdated but they had many different courts, swimming pool, separate machine rooms, classes, etc. I signed up to join only to find out afterwards that they were shutting down 90% of the space and now there is a basketball court that's been converted into a small gym space. A lot of the equipment is outdated, there's basically no amenities, and I didn't get any kind of warning before signing up that this was going to be what my membership is going towards. They are still charging full membership prices for about 10% use of the facility. Really unfortunate as it's a great location with lots of parking and friendly staff. The gym was freezing cold when I went last and I overheard employees saying it's because there was a natural gas smell coming from the heaters. I had smelt it as well. Hopefully they get this place looking nice in the future but I was told repairs will take until late of this year.
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January 2024 by Samuel Coburn
Very friendly staff and they seem to be making rapid progress on some major renovations, which I’m sure will make this branch even better than it already is!
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January 2024 by Irvin
Great YMCA!!! But they’re going through renovations, so there’s a lot of equipment missing. With that being said, it’s a great place when up and running at 100%. FYI I was told renovations are projected to last 8-10 months.
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December 2023 by Patricia Skiffington
Everyone is very friendly, and it is not an intimidating space.The personal training staff is wonderful. Kudos to Anthony Guthridge for his professionalism, expertise and friendliness. He is always prepared with workouts tailored to my specific goals, and he is excellent at explaining the how's and why's of each exercise.
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December 2023 by William Austin
I like the whole atomsphere,weights and people and staff very respectful.A great place to be a member.
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November 2023 by Sean Moon
Great location, friendly staff, clean and always equipment available. Only issue I have had was the steam room and sauna constantly being out of service. It’s unfortunate because I incorporate those amenities into my workouts. Either way, still a great place and will continue to work out here!
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November 2023 by Venecia Del Rosario
Very nice clean sanitary YMCA, helpful staff and great location. Took my babies here to use the pool.
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October 2023 by Nikole Miller
I love the brick/historical feel of the place. The inner courtyard brings me to another time, every time. And the racquetball courts, it is the only place near me I can find them!
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October 2023 by Kevin Liechti
Very friendly and through staff. Easily explained the answers to any questions I had. Extremely prompt in responses. All around extremely professional.
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September 2023 by Katie Kilcoyne
First time at a Y and I’m impressed with what you get for the price! I also appreciate the price tiers. So far I am loving the pool and the many gym areas. Hope to join one of the free classes soon!
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September 2023 by Gods kid
Are yall ever going to get the steam sauna fixed? That's the only reason I drive 25 minutes to this location and it's been out of order for awhile now. Very disappointing. And there is no light in the dry Sauna.
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August 2023 by Cristiana D.
Poorly managed facility. Got charged for an extra month after putting my account on hold, even though the associate who had helped me at the time told me I wouldn't , and if I did, he told me, all I had to do was to speak with the manager and I'd be refunded, even though the monthly contract say thirty days notice. In fact , I had asked him to cancel my membership, however he talked me into just putting it on hold. Well, my card did get charged. I called YMCA downtown Richmond, and spoke with the facility director, who in turn told me that all she could do was to say she was sorry and that she would not refund my money, even though I was given the wrong information and I'm not using the facility at all.
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August 2023 by Gerald Green
Helpful, informative and welcoming attitude of front desk personnel and the one course instructor that I dealt with. Availability of free parking across the street from the facility.
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August 2023 by Jim P
Great place, great equipment with tons of stack AND plate loaded machines, dumbbells up to 100lbs and plenty of treadmills, elliptical, stair masters, etc
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July 2023 by Sierra R.
the location itself is amazing with incredible access, great parking, ada friendly entrance, and close proximity to downtown and the student side of town. however the inside of the building is falling apart due to being outdated and is always very crowded. as soon as my membership ends I will not be renewing it. while most of my experiences have been fine there have been a handful of times where I have been harassed by employees and members of the gym specifically in the locker rooms which has made me so scared I dont even use the bathroom there anymore just to avoid the chance of it happening again. i was walked in on in the shower and items were stolen from my locked locker. on more than one occasion crazy possibly mentally ill people have stood in the doorway of the locker rooms not allowing me to leave or asked for money making me extremely uncomfortable. the management did nothing.