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January 2024 by K C Coleman
Bought an item from the store and it went on sale a week later. They would not honor me the sale price. All other major department stores would honor the new sale price and issue you a refund. Will NOT be shopping with them again.
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January 2024 by Milton Fredrick II
Very Good Customer Service. Daphne offered to call another store to see if they had what I wanted. She ended up ordering it and having it shipped to my home ?
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January 2024 by Bri G.
I visited your Stony Point location on 12/26/23 at about 2:15pm. My shopping experience started out pleasant. My mother, grandmother and I bought four Brahmin bags. We were attended to and the sales associate was personable with great customer service.I then proceeded to the intimates department where I was again assisted by an engaged associate. She assisted me in the fitting room and with my purchase.Lastly, I came back around to the accessories before leaving. I noticed the sales assistant, Natellie, continuously walking away as I became closer to her. She even walked over to the other side of the counter to avoid interaction. She never spoke or asked if I needed help. As my mother and grandmother were standing by I said ‘excuse me, are these items on sale.’ She said very snarky, no and turned her head around to then walk away. I then said ‘well how are you today?’ She said, well you didn’t speak to me. She then began to name a few items in the area that were on sale, again as she is walking away. I was very turned off by her disposition and her smart remarks which were unwarranted. She is a sales associate in a department store which should specialize in customer service and assistance to anyone regardless of their race, creed or color. I believe Natellie should be retrained on how to approach and engage with any customer more appropriately and with a better attitude.(I received the store manager’s direct email from a manager on duty. I also emailed him directly and have yet to receive any feedback.)
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January 2024 by Wanda G
Shopped in the home department today and Ava was amazing! Dillards is known for great service and she didn’t disappoint while helping me accomplish everything that I needed to redecorate my home. This store is a larger Dillards than I am used to and the selection was good with lots of special sales in cosmetics, purses and more. What I loved about this store was each department had professionals who were happy to help and have helpful conversations. I had two Cmas returns and it was simply painless.Well done to the leadership team—-you must have the secret sauce!!!
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January 2024 by MED DOUGLAS
Dillard’s has a great selection of clothes and perfumes!
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January 2024 by Janet Cole
Got what I needed, friendly service person, a good experience!
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January 2024 by Jennifer Frias
Who ever is working the department in terms of answering calls is not professional what so ever. I have called multiple times and even once called and received such sarcastic behavior which should not be allowed when working customer service. I expected better from a store of high class.
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December 2023 by Ursula S.
December 18,2023 , I drove one hour to go to Dillard's to purchase some black boots. I have been buying shoes there for many years. Wendy is the shoe department was rude once before , so when I saw her again I looked for someone else to help me. Unfortunately, There was only one person working in the shoe department. I picked up the boots and asked for my size. Her face and attitude changed and she replied again that I had to order shoes on line. I told her that the last time this happened I drove to Short Pump and brought two pairs. I left and told another clerk how bad I felt. She told me to tell their boss. I left the store and drove to Short Pump ! I got everything at Short Pump without any drama.All this happened at 11:20 am. I will just go to Short Pump from now on. Wendy messed up my whole day twice--DONE!
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November 2023 by Phil P
The ladies at the fragrance counters were awesome. I came for one thing and ended up leaving with 3 more amazing scents. They know their stuff and don't do pressure selling, they ask you questions and match up what you like.
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November 2023 by Lithiya Chacko
I had a wonderful experience in the shoe department. The young man paid attention and brought out shoes that I was looking and debating about if it was worth asking for a pair to try on. There were a decent number of customers and he was very helpful for everyone.
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November 2023 by German Becerril
No huge variety
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October 2023 by Shark King
I love your store! It's the only store that I can find really great and different things to wear.Thank you for the beauty
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October 2023 by Local R.
I had a great experience with Beth Taghizadeh at the Perfume Counter. I bought my son some Jean Paul Gaultier for his birthday, she helped me pick b/t that and another. I paid and walked around smelling women's perfumes- I don't like to shop but I love scents. She was wonderful and even made a sample of a perfume for me and let me try a discontinued one I'd been dying to try for years. Her demeanor was no nonsense and experienced. She was really good with scent. I love that kind energy! I'll definitely be using there to buy instead of online and ask for her (ie. tell my husband to).
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August 2023 by kimberly rogers
Very nice selection! Wish this level Dillard's was in the Hampton Roads, VA area.
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May 2023 by Machine Jones
Saleswoman in the men’s suit department was completely unprofessional. She wouldn’t give me the time of day without confirming if I’d be purchasing a suit from the store.
