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August 2024 by Althea
Customer service is the worst I’ve experienced at ANY CVS and I’ve been a member since high school and I’m 40!
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July 2024 by Victor Simpson
Transferred from Walgreens to CVS it was a great decision! ??
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June 2024 by Sherrie Johnson
Store nice odor,clean carpets.nice greeters employees
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June 2024 by L Dunn
Found what I needed. But truly disappointed in the lack of customer service acknowledgement to say hello or even ask if iv needed assistance. Lady just stands there hounding making sure I'm ringing things up without a have a nice day upon leaving. So yeah the customer service sucks and your self checkout doesn't do anything but further limit good customer service. Very sad for a place that wants to provide you with your health care needs.
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May 2024 by Audrey James
If I could give them 0 stars and still leave a review I would. I put in for a RX transfer online on 5/11/24. I call on 5/12/24 to get the status. The request was never done. I was told they were going to do it that day. I give them some time and call on 5/13/24 was told they were so busy they didn’t get around to it. Im still keeping my cool. I was told they were calling Walgreens now to get it transferred. I call 5/15/24 and guess what request not done. This time the pharmacist that answered the phone starts arguing with me and try to tell me I never gave them the name of the rx, I rebutted I did it online initially and the name is there. He responded by the time they got the request Walgreens was closed at 6. So I said this been going on since Saturday what is going on why haven’t nobody requested it. He has a very nasty attitude arguing with me. So unprofessional. Sound Korean or foreign. I never in my life had a professional talk to me like im an enemy from their childhood. I decided I didn’t want to deal with them and will take my business elsewhere and will contact corporate. They shouldn’t be in that business if they can’t talk to the public in a respectful way especially when the customer didn’t take attitude with them first. I hope they record their calls so it can be pulled and he can be fired!!!
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May 2024 by Vicky Aguilar
Terrible staff, they treat people badly. They should change the staff. They are in the wrong job. They should have a little kindness to serve them. There is an Indu who is terrible.
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May 2024 by G Fearless
Customer service is terrible
Always have an attitude in the pharmacy
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April 2024 by Karen Peace
My experience at CVS was very pleasant. The sales team was professional and helpful. The store was clean .
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March 2024 by TarHeel Blue
Terrible customer service. The pharmacist Ashley was rude, unhelpful and very very ignorant. The 3rd party system to accept discount cards are down. I asked her how long it was down and when it would be up. She told me that i didn't understand the concept of being down meant. She told me to call myself and find out. I asked for a manger name. She refused to give it to me. I asked for the manager of the store. She refused to help. I asked her co-worker, her name Kayla. She was unhelpful and refused to ask how to use CVS store discount. I asked her who the manager was and she didn't know. She told me to go to the front of the store and ask around. All in all this was a terrible experience and if you are in the customer service position and refuse to be customer friendly then ur in the wrong job. Do us all a favor and quit. The world if full of rude ppl and customers do not need to go to a CVS and listen to their lip. Ashley and Kayala should both be fired
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February 2024 by Adoll Andrews
Poor customer service! Get in line to pickup prescription, then if you have a discount or insurance. Get out of line get in another to have that entered then get out of that line back into another to pay. Then wait for a new print out with price adjustment before paying. 8121 Midlothian tnpk. A ball of confusion. You will think you’re being punked.
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February 2024 by Mary Harvey
Wonderful my type of store everything needed One stop shopping
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February 2024 by Deborah Ligons
Calling the pharmacy day or night is like calling the IRS hours on hold for NOBODY TO EVER ANSWER THE TELEPHONE. DEFINITELY SWITCHING ALL OF MY SCRIPTSEVEN WALMART CAN ANSWER THE TELEPHONE
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January 2024 by Roxy Sherrick
Unfortunately, I agree with the one star reviews. Going to this pharmacy is legit a harrowing experience every time. The staff is truly not at fault but this place is so poorly managed. I've been getting several text messages a day about picking up my prescription, so when I sent my bf to get it for me, they said it wasn't ready. After he showed them my texts, they had to remake the prescription bc they "misplaced" the original. Thats unsettling to me.... I am really sad writing this because I know the staff is stressed out due to these conditions. People are constantly frustrated at this place and while I dont believe in taking it out on the staff I do understand the frustration. This pharmacy is poorly managed and needs to get itself together.
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January 2024 by Jessica Tanner
This is the worst CVS I have ever had to deal with. They do not answer their phones, I have been on hold for 30+ minutes everytime I call here and most of them time I end up hanging up. When someone does answer they are rude and never helpful. They take forever to get prescriptions ready, even when they have had the prescription order for days.
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January 2024 by 804 Princess
So slow and unorganized!!! I’m going to change my pharmacy this one is ridiculous!!!!
