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June 2024 by Diana Jessee
This location is very convenient and the employees are friendly and helpful. I really like this store a lot.
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May 2024 by Elizabeth
Coming from someone who has worked extensively in customer service, this is one of the worst stores to shop at. Horrible employees and manager.
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May 2024 by Beth Doggett
The pharmacy staff, one tech in particular, is always unpleasant. I understand the staff in all pharmacies are swamped. I see it when I’m there but I’m always polite and patient. That is never reciprocated at this location. Never a smile, hello or thank you. You are still in a customer service position and it’s unacceptable to behave this way. I will be transferring all of my prescriptions from this location.
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April 2024 by C. Whitney Aldridge
CVS fills all my pharmacy needs.
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February 2024 by Margaret Duke
The best CVS in Richmond or Bon Air, Va. they go the extra mile adhd Kevin is exception at problem solving and getting you all disco ugh it’s adhd calling corporate if needed. He was there today 1/10-24 around 12:30-1:00 pm. He is a polite and steady, no drama, problem solver and does it seamlessly with a smile and there’s no underlying atttude of being solicitous just so genuine. Give this man.a raise. He’s your secret to success and should train all the other employees nd observe them. I had my own business for 35 yrs and he’s a valuable asset.
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February 2024 by C. Fripps
I was really upset with the behavior of the young man, pharmacist , who was on duty on 1/19/24 at 11:30am at the CVS. His behavior bordered on inexplicable rudeness! I was told by the pharmacy tech that the pharmacist needed to speak to me about my prescription(OxyContin) before he could ring me up. When the pharmacist finally came, there was no eye contact nor a greeting. He merely said nonchalantly, “Do you have any questions?” I had questions, but with his attitude I said no. OxyContin is a very addictive & potentially dangerous drug to be treated so lightly by this supposedly professional. I could have been a non-reader & needed the information about how to take this drug safely as directed. I hope that this was a one off for this young man. Otherwise,This young man will not last very long in a field that deals so closely with the public. I hope that this was just a one off for this young man.The other staff were polite & professional.
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December 2023 by Yonik Malik
My boy Kaleb works here so this gets a 5. Love that mf fr.
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December 2023 by Judith Bentley
I purchased a dozen roses for a holiday family gift exchange for a pre-Christmas family dinner. The roses were near the check-out counter & the associate applied my $4 coupon. Perfect!
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December 2023 by Christine Andress
I love the pharmacists here!! I've been dealing with medication being on a nationwide backorder and my insurance throwing fits because I switched dosages to try and get around it and they were so helpful. They had my back and were able to give me a partial fill so I could make it through and found a coupon so I wasn't paying too much! ??? They were total lifesavers!!
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August 2023 by Kaity Burdette
The pharmacy staff are unethical and incredibly rude.
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August 2023 by Steve K
Overall good pharmacy.
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August 2023 by Xavier Johnson
Pharmacist are amazing!
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June 2023 by Ian Foster
It's a drug store. I pick up my prescriptions there. They have them and I conduct my business in a timely fashion. The employees are polite despite being overworked and being given ridiculous metrics to live up to by corporate pencil pushers that have no idea or interest in actually running a business safely and effectively as it might lower their bonus and they can't bare to be the bearer of bad news to the shareholders. The store itself is fine though.
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May 2023 by Debbie Dahn
Staff very rude and unapologetic.Staff stated no RX sent in per MD. MD office had rec’d confirmation 2 hrs prior that CVS did receive the rx. Staff found the rx after rechecking with nasty attitude. Staff member said “ have a blessed day” to all customers but me. She slammed rx down and clipped voice stated ” shake and refrigerate” and walked away
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January 2023 by Julia Merk
Baaaaaaad cvs. You will wait forever for your medications every time, no matter what time you go. Not sure if they’re chronically short staffed or what. It’s dirty inside and the customer service is terrible. Employees wear their masks on their chins which is troubling to say the least. Do not recommend this location.
