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February 2024 by Bridget Cunningham
Free RX delivery was advertised as part of the extra care plus purchase. They did not honor it because my insurance is associated with a mail order company. If I had no insurance they would have delivered though. Makes no sense.
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October 2023 by Shuah J.
I went in there today. And contemplated getting a flu shot before thinking my health and how it is specific to me and explaining that to an older woman. After being in the store for five minutes this mean fat black woman made up something and said a customer had a complaint. Like I haven't had decent conversations many people from the store. Of course everyone is not going to like no matter where you go in life. I have really been watching what I say lately so what I might had told one older female couldnt of been that bad. I am really being discriminated against simply off of what one lady verbalized. I probably spent more money is this store then the one lady that complained.This is totally wrong, I was trying to be friendly to the customer they are fake females and withhold harsh stereotypes for a paycheck.
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August 2023 by Rena Berlin
We are walking distance to Kroger but we choose a longer walk or shorter drive to CVS because they are knowledgeable, kind, and show they know us. I am sure the Kroger people are fine but I trust the CVS pharmacy staff! And no, I’m not related to any on them!!!!!
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January 2023 by Ellie K
On hold for over 45 minutes without an answer. Don't go to this pharmacy if you ever need to speak to a pharmacist.
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December 2022 by Google user
On hold for over 45 minutes without an answer. Don't go to this pharmacy if you ever need to speak to a pharmacist.
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December 2022 by James Harris
GREAT EXPERIENCE
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April 2022 by Chris O.
Great people. Good prices. Mostly open on time. Watching the people stand outside the doors staring into the dark abyss past the glass doors that remain unopened well past 11 minutes is amusing. We all get used to our routines, watching people broken off their routine is amusing. Shuffling feet, impatient glances and looks of disgust. It's okay for them to be late for work is okay, but the under paid cashier bring later is barbaric :)
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February 2021 by Kathleen D.
Biting my words from August 2020. Today's service was so horrific that I tried lodging a complaint on CVS.com but kept receiving an error code upon submission. The last few times I've been to this CVS have been awful, but today takes the cake. I just sat on hold with CVS corporate for over half an hour, relayed my complaint (and let them know their online submission form is out of commission), and they said they'd relay it to the district manager to handle.After all of that, I asked about delivery since the app doesn't recognize my new address as residential. She transferred me to another agent, who took down my information and then put me on hold for another 6 minutes, despite claiming it would be 1-2 minutes. When she picked back up, she asked if I had updated my address with the pharmacy yet. I said yes. She asked to put me back on hold and I said no, I had been on hold way too long already. She said she'd research it more and call me back, but my hopes aren't high.As for today's service, I've been visiting this pharmacy location for a long time now and have never been spoken to with such disrespect. Every other team member says, "Thank you" or "Please" or speaks with general manners when I use the drive-thru to pick up my scripts. I'll just leave it at that.I'll update this if they fix the delivery issue or if the district manager reaches out.2/13/21:Brandie with CVS.com never called me back. The store manager here, Pin Pin, sent me a basic email template asking me to provide more info even though I literally provided a full transcript when I lodged the complaint. I've since sent her two emails back and she hasn't bothered to reply. So professional.
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February 2019 by JJ Smith
Poor customer service from CVS Pharmacy at Willow Lawn Drive location; could not assist me with where I could get my second Shingles vaccine-"I don't know" is not the right response.