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July 2024 by Rob Ratcliff
On June 25th I went here with recurrent symptoms of what appeared to be strep for which I had been tested and found to be positive at another urgent care facility. PA Natale Fatchet "treated" me for a possible reinfection and failed to retest me but prescribed another round of amoxicillin. Ii is now July 7th and I am still sick, and this has gone on since June 11th. This was actually the second encounter I have had with Ms. Fatchet, and never will I let her provide me with "medical care" again! You have been warned, so just keep away from this poor excuse for a medical professional!
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May 2024 by Randy K
Reception was excellent. Had flu virus symptoms for almost a month with sleep issues due to sinuses. I was given an antibiotic and instructed to discontinue use of Afrin nasal spray told to use Nasacort. Still having sinus issues. Called 5 days later after no improvements and was told to give things time. I have been for a month. A good waste of money and time. I guess I got my 15 minutes worth. Save your money and stay home and wait!
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February 2024 by Rachel Kim
Average waiting time, tests take awhile to run though.
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February 2024 by Gee Moe
Needed some stitches and Natalie provided great care and did a great job lining up the cut at my lip. Time to wait was not bad considering a lot of people were there to be helped. The check in was quick.
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February 2024 by Jeff A.
My wife went in with vertigo. She saw Natale Fatchet. Ms. Fatchet gave her a paper with some directions and told her to try this Epley maneuver, if it doesn't work go see someone else. My wife had a case of vertigo 4-5 years ago, the doctor took her through this and fixed the issue instantly. My wife has tried this on her own a few times with no luck. The amount of laziness and negligence by Ms. Fatchet is infuriating. Instead of taking 3 minutes to take her through this maneuver properly, she gives her a piece of paper and on to the next patient. Needless to say, no one in my family will ever return to Commonwealth Primary Extended Care.
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December 2023 by Jackie Harmon
After having been a patient for a long time I went in for a "sick" visit. Paid my copay and saw a doctor that I had never seen before. She told me that she really couldn't test me for anything since the symptoms just started.So I was sent home. Two days later I am worse. This time went to CareNow even though it is more expensive.
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December 2023 by Steve Adams
Horrible practice. Entire staff really needs customer service training. Don’t waste your time.
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April 2023 by raeu fiore
I just want to thank the front desk staff for going the extra step to help a patient get taken care of. I understand the bureaucracy of getting xrays or prescriptions ordered by doctors, but making a simple call to speed up the process for an elderly patient meant a lot. Due credit for taking a minute of your busy schedule to take care of those who truly are alone and walk against the wind.
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April 2023 by Doodle
Went in for a very painful uti. Staff seemed overworked and overall miserable & non empathetic. Was here for 2 plus hours check in time was 1:04pm it is now 2:45pm. Usually go to the cpc off of ridge field but had to go to this one instead. Definitely won’t come again. Felt like a major inconvenience to them when I asked for a printed lab result and work note.
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March 2023 by Nicole
I have had several three to four star visits here over the years, but my last visit, where I was treated like trash, has earned this place a single star.I was covid+ and there for a Paxlovid script. I was asked to wait in my car and current wait times were 60-90 min. I waited in my car for an hour before receiving a voicemail telling me to come inside or call the RN back. My phone had gone straight to voicemail due to poor signal. I walked right in and spoke with the desk clerk. She told me to wait in the hall for a nurse.I waited and waited in a confined seating area in the hallway with a half dozen older adults and I worried that I would be getting them sick. But I was patient. The hallway slowly cleared out and then others that arrived long after me had been seen, so I checked in with the desk clerk. She called back to the nurses station and asked if they were still planning to see me. I was then told I didn’t answer my phone and they thought I left.I was blamed for not following instructions and only seen after everyone else as punishment. Only I did follow the instructions left on my voicemail by a nurse who asked me to come inside from my car. I went inside and checked in with the desk clerk and she told me to wait in the hallway for a nurse to come. I’m not sure what more they wanted me to do. After an hour in the hallway I even tried calling the RN back. The answering service only allowed an option to speak with the front desk. I hung up because I had already checked in with them.This was a great example of the Swiss cheese model that explains occurrences of system failures. I simply fell through the cracks.If I had only been skipped, I wouldn’t have written a review. I can get over that. Mistakes happen. It was only after I was met with passive-aggressive and aggressive nursing staff that I left in tears, and with the names of the nurse administrator and clinic director written down for me by my NP. I left messages for them the following day and never heard back.I have worked in healthcare for a decade and I have never seen anyone speak to a patient the way I was spoken to.
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March 2023 by Lauren A. E. Lee
I went in with a sinus infection and sever abdominal pain. The doctor said my urine was negative for infection and after barely any exam, he didn't know why my abdomen was so swollen and sore. I asked if it could be the appendix, he said no- the pain would be on my right side. I said it WAS the right that hurt the most. He shrugged and said he didnt know what to say since I had no fever and handed me an antibiotic script for the sinus infection. I said, "so what, I wait until I feel a pop and tell paramedics it probably was my appendix after all?" He said he guessed so, and I left.I went to the ER for an emergency appendectomy that night at 1am and only just got the appendix out in time before it ruptured. I went to CPC for medical care but I couldve saved a copay and asked a stranger on the street for their opinion for all the good this did. I was huslted in and out and could have had a fatal outcome if I ignored my intuition.
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March 2023 by Cda Nordquist
Long wait, no one was in waiting room when we can in, have now been in 1 hour twenty minutes no doctor. My 97 year old dad needed to give a urn sample, she put in a bathroom with gave me a pair of rubber gloves, cup and left. If I could give 0 I would.
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March 2023 by Wesley Ralston
Absolutely TERRIBLE! I would never go back to Commonwealth Extended Care, which is the urgent care branch of Commonwealth Primary Care. I’m a patient at Commonwealth Primary Care, but this was the first time I've used their urgent care option, which they advertise as a better choice than going to urgent care facilities (like BetterMed, or Patient First).I got there at 10:30am, was screened at the front door of the building by a person who was not friendly nor helpful. She told me to wait in my car and they would call me when they were ready to see me. They didn't call until about an hour later at which point they told me to pull into one of the allocated parking spots on the side of the building, which is when I learned I’d be having my visit with the doctor in my CAR. Really? I work in healthcare and have for the last 25 years in a large private practice. We stopped seeing patients in their cars 6 months into the pandemic! If you haven't figured out how to see patients inside safely where they can be comfortable 2 years into this pandemic, something is wrong.But, I pulled into the spot as instructed, and eventually a nurse came and took my vitals and asked why I was there. I explained my symptoms and she said the provider would be out shortly. She also collected a COVID test from me (which I don’t think I needed since I had COVID in May which I told her, and I have no new symptoms or fever so testing is not recommended per CDC guidelines). But nonetheless she took the sample and I continued to wait another 45 minutes. Finally after 45 minutes, a doctor walked up and started seeing the patient in the car next to me who had pulled in and parked in her spot about 20 minutes AFTER I did! I called the receptionist again to see if they had accidentally skipped over me but she said no, that I was on the "other doctors schedule" and that "they both move at different paces". I asked how it was that I could be at an urgent care clinic that sees patients supposedly on a first come first serve basis and be seen AFTER someone who got there 20 minutes after I did. She said that the other doctor's schedule is who I'd been put on and that I'd have to wait for her and she still had one person to see before me so it would be a while longer. I waited another 15 minutes, and still no provider had come to see me.At that point, I called the BetterMed closest to me, the receptionist answered right away, and told me there was a 20 minute wait. I drove over there, checked in and was seen within 5 minutes, in a nice clean air conditioned exam room, by a very nice Nurse Practitioner, who diagnosed my issue, sent in my prescriptions to my pharmacy, and sent me on my way. The whole process was very efficient and pleasant.So frustrating and disappointing to have wasted 2+ hours of my time at Commonwealth Extended Care!
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March 2023 by Sabine Cyrus
I went to this facility for the first time yesterday for care. The lady at the door screening for Covid was the rudest person I have ever met in a healthcare facility. I had to wait until she was done scrolling on Instagram to get acknowledged. Then she gave me no instructions just handed me a post it with my temperature on it. I asked her what was I supposed to do next as I had never been there before and she directed me to the door and rolled her eyes. Lady if you hate your job then QUIT. Sick people in need of help should not be subjected to this rudeness.Also, I had to announce in the waiting room my medical issue. This to me is a violation of privacy. There should be another process to protect sensitive and personal information… ie HIPPA
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March 2023 by Sujatha R
The nurse was very rude
