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September 2023 by Robert Aman
Only dealership in the Richmond area I have found with an honest, no games, no pressure and time respectful approach. They actually worked to minimize wasting my time and did not have the “extra” sales pitches for non factory stuff.
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September 2023 by Preston Satterwhite
They got all this space and advertise all the space and all these people they have and you get there the bay is open and is only two bays that work no one's in it and they're in there on their cell phones with their feet up in the desk saying I'm on break I'm on break sit there for four and a half hours to get one tire changed awful awful never go there never never go there I would spend $1,000 to pay for a recap before I would go back there and pay them $100 to put one on
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August 2023 by Michael Davenport
Colonial Ford Truck in Richmond did a great job for me on the repairs of my 2006 King Ranch. I will be back for sure!!
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June 2023 by Lynford Groff
Had a 8am appt to have my RV inspected and they took it right away. And it passed.
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June 2023 by Carole Snead
Always a good deal on tires and personal service
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May 2023 by Scott Moe
Taking too long to fix a window on our company teuck
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April 2023 by Lisa Godfrey
Colonial Ford Truck has awesome customer service. Ever since I’ve had my little used RV, they took care of the maintenance.They no longer do services on a RV, but will do state inspection.I am now looking for a ford truck place to take my RV to be serviced. I’m not interested in goin to the RV places for service.
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October 2022 by Brian Norge
Great experience with colonial ford!!! Everyone needs to deal with colonial ford!!! Not Sheehy or Richmond ford!! Colonial ford sales and service surpasses the other two dealers I mentioned above!!!!
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August 2022 by Chris P.
We have purchased a few vehicles here over past 25 years. We also have had service done. I have always had good service from Colonial. I am writing this review, because Kim in the service department went out of her way to make and keep an appointment for me to bring my Isuzu over 100 miles to get serviced. The work was done properly and on time, thank you Kim!
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August 2022 by Connie Taggart
Went for annual inspection for the RV and was in and out within an hour as was promised. Great customer service! Sorry though they are no longer be able to do an oil change.
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July 2022 by Brie Rose
Great group of people! Fast service! Highly recommend!
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May 2022 by Sean Cantrell
Colonial Ford is my go to for service. I've been using them for 10 yrs. They have the best mechanics on staff. Chris, Kevin, Stuart, Zack and Fluffy are top notch!
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January 2022 by Christopher Anderson
Edit these guys were good to talk to after you come in 3 or 4 times but the initial reaction was i thought they were rude. Maybe theyre just not friendly. But they dont accept extended warrantys
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January 2022 by Christopher A.
Rude staff/ Waited 3 weeks for my appointment only for them to tell me sorry we dont accept extended warrantys its a *company policy* really makes me mad that in the initial phone cosult they said i dont care who pays it judt so long as its paid when the truck leaves. /10 dont recommend
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January 2022 by Chris A
Made an appointment 3 weeks ago. They said and i quote i dont care who pays for the service so long as it's paid before it leaves. After waiting 3 weeks im told sorry we dont take extended warrantys... what kind of ford dealer does this... the staff was rude as everything if you dont own a buisness. Something needs to be done here. Either stop catering to the public that own ***** or get a better staff. Wish i could talk to the owner. I have to go to work tomorrow, and this dealer took my truck and basically said good luck didnt help me get a rental or anything.
