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December 2023 by Amy Perry
The office staff are warm and kind. The communication is dependable and accurate. They did a fantastic job on my vehicle and I would 10/10 go back to them. Blown away. They even deep cleaned my car for me after doing body work.
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November 2023 by Kelmisha Davis
I had a great experience with CarStar. They made me feel like my vehicle was in great hands from the time I dropped it off all the way to my pickup day. My car looks amazing! Wouldn’t even thought that there were any damages done being that they did such a great job fixing everything . I’m so pleased and satisfied with the service I received. Thank you all!!
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November 2023 by Lynnette Hancock
They were so friendly and responsive. Never had such great service from a repair shop. Worked with my insurance. Never any issues. Top notch!!!
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November 2023 by Tina Courtney
Johnny Beauchamp did an amazing job on fixing my vehicle. Customer service is always top notch at Richmond Ford.Services: Painting
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September 2023 by Nancy Flanagan
After an initial delays and communication issues, Amanda became my service coordinator and continual work ensued from there. Great to have my car back. Getting use to the stiff steering and suspension. Anticipate being able to successfully work through kinks, if any. Kudos to General Manager Mike Serpico for his care and concern regarding customer experiences!Services: Tires
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September 2023 by Bry Mcn
Just picked up my car. Push fasteners for the bumper were not installed. Notified the manager he appeared unhappy with me and said all my guys leave at four. Pull it back in come back tomorrow. I asked if he could give me the four push fasteners so I could just do it myself. He repeated we are closed at four. I had no interest in driving back over to pick up my car the next day. So now I will order some push fasteners and do it this weekend. Not sure why he seemed unhappy with me and further why he wasn’t willing to help. Not a great experience.
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September 2023 by Alan Farren
Great experience! Staff was courteous, the process was smooth and Tim’s communications were spot on throughout the entire repair process. The workmanship was excellent and timely.Services: Painting
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August 2023 by JP Kennedy
Took our Mini Cooper here for convenience but they did and excellent job from start to finish. Excellent work and communication throughout the entire job. Car looked fantasticHighly recommend ??
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June 2023 by Thomas Wills
Excellent work. I enjoy my car again. I felt relieved to hear updates, information about the repair, parts issues via text message. When I picked up my car, I was able to leave the rental there. They even stayed late so I could pick up my car. If you love your car like I do this is where you go.Services: Exhaust
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June 2023 by Celina de la Serna
Communication overall can be improved, ad well as employee’s attitude. I’ve chosen this because of my excellent experience with Ford Lincoln (5 stars). This has nothing to do with them.
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June 2023 by Nick Williams
My car was stolen this past year and had several cosmetic damages to it on the outside. Lincoln did the body work repairs and made it look even better than the day I bought it. Extremely happy with the work they did and definitely recommend any Lincoln owners to go to them for any future work needed. Amanda in the collision center was great with keeping me posted on the work n return date..she was the BEST!!!Thanks again guys for the amazing job yall did for me.Service: Body & Trim
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June 2023 by Iyana Burton
This dealership has served me well. The employees are respectful and patient. I love how the service employees vacuum the car and polish the tires as a part of their service.
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June 2023 by Kelly Brown
I love CARSTAR and Richmond Ford Lincoln. Service is great. Work is excellent and staff is always polite and courteous.
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May 2023 by T Trent
I reached out to CarStar (Richmond Ford Lincoln Collision Center) to repair extensive damage to the rear of my car by an uninsured motorist. They were able to create a quote to initiate the process with my insurance company. After some back and forth, they started the repair process. It took some time approximately 6 weeks to repair but my car looks exactly as it did before the accident. If you have time to wait, then I definitely recommend them to repair your vehicle.Services: Painting
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May 2023 by Robin Price
The collision manager could not have been more helpful and accommodating. The work completed is beautiful. My car looks like new.Services: Painting
