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August 2024 by Nel
Repulsive, rude, and alcoholic staff. Should’ve listened to the other 30 reviews saying the same before I wasted my time.
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August 2024 by Steve Kruschen
We JUST picked up the car from Bruce’s in Henrico County, an insurance job.
I have mixed feelings. It appears that the area requiring body work as per the estimate and ONLY the area specified was repaired.
However …
I’m accustomed to body shops taking pride in their work, not only their workmanship.
Presentation is everything!
The person who brought the car up for delivery and handoff to us was not in the least interested in customer satisfaction, in OUR satisfaction, but only in standing there asking if everything was OK with the clear expectation that we should take the car and be on our way.
When asked about delivering the car nice and clean, he indicated they do not wash the cars nor is any other cleanup performed.
Why not??! They just don’t. His abject indifference was off-putting regardless of their policy.
Presentation matters. Presentation IS everything.
Off we went.
The next night we decided to go out. I discovered that the new headlight did not turn on. Well, that’s not good. It is not only unsafe to drive a one-eyed car, it is also not legal.
I took the car back to Bruce’s the next morning. The same man who was so unhelpful the day before came out to find why I had returned. I said that the headlight they replaced was dead.
He said that it worked when I tested it the day before. He was mistaken as I never tried it. I focused on the cosmetics. Yet he insisted I had tried the headlight. My wife confirmed that the headlights were NOT tested when we picked up the car.
He asked a technician who had worked on the car about the headlight operation. It seemed that they had some difficulty with it during the repair. The igniter that controlled the lighting of the light was intermittently actuating. All I knew and cared about was that I had to return. Things happen and I accepted that this was an odd situation. What would be done?
It was explained to me that the insurance company would have to be contacted for approval of a supplement, a claim after the fact. And how long would that take for such an approval? I couldn’t safely or confidently drive at night until the headlight was operational.
A positive relationship was established. The mood was calm. We had bonded.
Not to bore you with the details, I was about to leave when he asked that I edit this review to reflect a positive experience. I said that I would consider his request. REVIEWS MATTER!
Regardless, the car would have to be brought back for a THIRD TIME.
Let me back up in this saga. This fellow recalled to me my frustration at not remembering how to get the air conditioning to work. True. At that point I had not moved here and did not remember. Why am I mentioning this?
It is because this man said that I lost my temper and acted in a hostile manner. I apologized and had not realized or recognized that I was perceived as not acting gentlemanly.
And then he went on to say that my wife had surreptitiously apologized to him for my behavior the day before. My wife said this was a fabrication.
Curiouser and curiouser!
Moving forward, I was told that a new headlight igniter would be ordered and would be installed once the insurance company approved this supplement.
The approval came and I waited during the repair. The headlight assembly had cracked upon reinstallation. A FOURTH TRIP WOULD BE REQUIRED.
My wife took the car in for this repair. It was done correctly.
BUT I noticed that the replaced headlight pattern was lower than the right. They had not aimed it. Not trusting them were I to go back for correction, I had it checked at the AAA shop. Sure enough, it was wrong, so I paid $90 to fix it. It
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July 2024 by Rachel Sandy
Recently had my car fixed her after an insurance claim. It took 3 weeks for a mediocre (and that’s being generous) job that really should have taken a week. The first time we picked up the car the back panel color did not match the other paint used so we asked them to fix it, second time we pick it up the back panel was fixed but then the back door paint was all smudged and we had 2 new small dents in the car, so we had to leave the car a THIRD time. Then, we finally get it back and the car has a strong acetone-like smell inside of the car, it’s been a week and the smell still lingers in the car. Overall, it was a very poor experience and the shop manager was quite rude when we were upset (which was rightfully so, we did just have to leave our car for 3 weeks and pay an $100 extra in rental car fee’s due to the job taking so long). It’s probably the worst customer service experience I’ve faced so far in my life and I’m a pretty understanding person but this was just an overall ridiculous experience.
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June 2024 by Arnaldo Mirabal
Got an estimate on my car and after dropping it off the car was done two days before the expected date! Thank you
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June 2024 by calvin presents
Kyle was incredible! So knowledgeable and got the job done quickly, and for a price that was for then fair!
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April 2024 by Nate Campbell
Receptionists were great. Kyle wrote my estimate and explained some occurrence that may happen during repairs. Considering the circumstances, everyone was great. Thank you
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March 2024 by Justin Jones
Super is an understatement, they did a great job and made what is normally a frustrating experience painless and efficient.
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February 2024 by Kae Smith
10/10 from the from staff to the mechanics, everyone was super nice ! When I call without my secret number, they are willing and patient to look me up by name , I love this place! If I have any other damage, no question on who I want taking care of my car. Any change that occurred my mechanic was emailing and making sure I was okay and updated along the way (you rock Carroll) Best body shop in Richmond ! Also my car was sparking better than it was when I brought it from the Honda dealership when I picked it up, I’m so grateful for Bruce’s ! Thank you guys so much .
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January 2024 by Diane Ward
Bruce's did a fine job on my car. I would definitely recommend this auto shop to anyone who needed the service. Employees were also courteous and professional.
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October 2023 by me me
They did a great job with some body work and were finished in one day. They were very accommodating with the schedule and my work schedule.Service: Body & Trim
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October 2023 by Marilyn Roscoe
Hi my name is my MarilynRoscoe Bruces Super body shop is an excellent professional place to have your car repaired if ever you needed bodywork done I have use them for years and Kyle is very professional and knowledgeable and the job is done right i refered several people and they have been very pleased and they give you a LIFETIME warranty as long as you own the car the STAFF are excellent and professional I am very pleased with how my car turned outService: Painting
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September 2023 by mayank patel
Went there for quote and it was very knowledgeable and helpful and friendly staff
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September 2023 by Ahmad Stanikzay
Great place to take estimation and do the work.
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September 2023 by Chris Nelson
Amazing job with my new paint job!
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June 2023 by Mara Kagawa
Called thinking this was the auto store in Mechanicsville. The woman on the phone said: "honey, you've got the wrong location."I don't handle patronizing very well and I am not your honey. Yes, I had the wrong location but I didn't need to feel insulted.
