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October 2023 by Tavaris Robinson
I am thankful for this team and their service! Since moving to the area several years ago, I have not trusted anyone else with my vehicles. You can trust their pricing and quality of work.Services: Transmission
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October 2023 by Mary Beth Barber
Excellent service today. We're new to town, and I needed to have the tire pressure light on my car looked at. I was able to get in and have the problem diagnosed and fixed in an hour at a reasonable cost. Friendly staff and comfortable and clean waiting room. We'll be back!
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September 2023 by Kamil Hankour
I've gone to them twice now for different issues, both times they handled things very quickly and gave me a fair price. No complaints whatsoever.
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September 2023 by Rebecca Crawford
If you want, honest and reliable service, Broad Street auto and tire is the place to go. Alice cares about her customers and make sure they are taken care of and satisfied. Highly recommend Rod Street auto and tire.
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August 2023 by Saleen Martin
The staff at Broad Street Auto & Tire is made up of professional, kind, efficient people I look forward to working with in the future.I previously took my car to an NTB location to see about getting my tire patched or fixed because it had a nail in it. The person who helped me was rude and made me uncomfortable. He said the nail was too close to the side, so I’d need a new tire. He quoted me at $212 for one tire.I left and later reached out to Broad Street Auto & Tire and a few other local tire shops via email and Facebook Messenger. Broad Street Auto was the first to reply via Facebook and said they’d have to look at it in person. I took my car to the shop a few days later and they told me I’d definitely need a new tire. They also checked out my other ones to make sure they didn’t need replacing.We scheduled an appointment for 10 a.m. on Aug. 18, 2023. While booking, I mentioned that I needed a tire for a while and just hadn’t had the funds to get a new one. Alice checked to see if she could find me something reasonably priced but reliable. She did and I was quoted for $145 or so.I arrived 30 minutes ahead of time on the 18th and Alice came over to greet me. She told me where to park my car and I went inside the office to wait. Shortly after, she came in and got my keys. I chatted with her for a bit while I waited and got some work done in the office. My car was done within 20 minutes or so and the total was less than I thought it’d be ($132.36).What I like about Broad Street Auto is their employees are nice, there is ample parking, and the office is clean. Most body/tire shops I’ve been to have been pretty dirty (which makes sense due to the nature of the business). I appreciate when tire shops make an effort to have a nice, clean waiting area for customers. Broad Street Auto’s office being so tidy was a nice surprise. I felt comfortable getting a little bit of work done on my laptop as I waited.I’d definitely return to this shop. They’re professional, quick, and pleasant to work with. Thanks Alice, and keep up the good work!
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August 2023 by Suzanne Hedderly
I've always had a good experience with BSA. Accommodating with appts and no problems with the service. I'd recommend them!Services: Tires
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July 2023 by Monica Kantrowitz
Broad Street Auto & Tire Inc. are the most professional and very fair. We love them. We take all of our vehicles to them :)
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June 2023 by Heather B.
As far as I can tell, based on my personal experiences, this is an honest shop with workers who possess integrity, which is hard to find these days. Ill be back. It's a clean shop with a nice waiting area that allows you to see the auto bay. Also, if you get there and drive around don't drive into the auto garage (like I did ) for safety reasons -- just park and let the mechanic drive your car in.
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April 2023 by Frankie Love
I have been taking my vehicles here for years! Alice and her staff always go above and beyond to take care of customers! Amazing customer service, and expert mechanic work as well.
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April 2023 by Casey S.
This place is fantastic! After getting a flat tire, it was easy to schedule an appointment. Not only did they fix my tire, but they also carefully checked my car to make sure that everything was running smoothly and even fixed one of my other tire rims that I didn't even realize had been bent! They were also willing to lend me a company car so I could make a different appointment, just in case fixing my tire took too long. Along with great customer service and workers, the prices are fantastic. I cannot recommend them enough!
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March 2023 by Connor Leeson
AAA tried to scam me out of over $1000 in repairs, providing me a bunch of recommendations for things I was weary about needing.I decided to take it to this place to get a second opinion, since it was so close to home. Brought it in early, and within an hour they’d tested what I was concerned about and told me my car was in good shape. They did not recommend any of the same repairs that AAA had, saved me a lot of time, heartache and money. And what incentive would they have to lie to me about it? I was prepared to pay them for whatever repairs they recommended, but they told me my car was fine. They wouldn’t do that unless they were good, honest folks.Next time there’s something wrong with my car I’m absolutely coming here first, they’ve earned it.Service: Vehicle Inspection
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March 2023 by Davin Smith
Very accommodating staff that will work you in when able, which I really appreciate. Also, a bonus if you get to meet this friendly/well mannered pup on staff!
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February 2023 by Ryan Landi
Broad St. Auto has always taken care of me, regardless if they're working on my little civic or my big e350 van. Alice is a sweetheart and always makes you feel welcomed. I always take my cars here because I know they don't mess around, highly recommend.
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February 2023 by Allison Garrett
Alice and the rest of the team at Broad Street Auto & Tire are fantastic. They're extremely professional and always service my car quickly! I never take my car anywhere else. Highly recommend!Services: Brake service & repair
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December 2022 by Madelynn Stibbard
Alice went above and beyond for me when she didn't have to. I had told her I was having trouble with my previous mechanic, and she made some calls to help me out. My car feels like it's been running smoothly for the first time since I got to Richmond. I would highly recommend Broad St. Auto & Tire to anyone who truly cares for their vehicle and wants the job to be done right. I trust this team and respect their work ethic. I will definitely be back!Service: Brakes
