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July 2024 by Amanda Moreau
Our kiddo has been at Bon Air Kindercare for 1.5 years and she’s thriving. All of her teachers have been so sweet and work to build thoughtful, fun and age-appropriate curriculums. We love the daily updates from teachers and weekly newsletter from the director. A special bonus this year has been some fun activities over the summer like splash days, a smoothie bowl food truck and an exercise-centric fun bus. Any time we’ve had questions or concerns the director and teachers have been incredibly responsive and easy to talk to. We look forward to having our youngest start attending soon!
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July 2024 by Venae the Artist
My family and I had a terrible, scary experience there. It's been a few months since we were there, but I want other parents to be aware so here we are.
We had at least 3 reported issues regarding a certain male teacher, over a span of 6 months or so, and the directors did not show or tell us how they were working to improve his soft skills. The issues were involved around how the teacher de-escalated a tantrum or how he interacted with our son; the soft skills were lacking. Each time we sat down with the director or assistant director. Looking back I realized they always defended that teacher, brushing things over, without considering they should monitor him teaching closely and never indicated if they took corrective action or any action.
In March 2024, my 4 yr old son told me that same teacher hurt his neck (he demonstrated to us of him being choked). Again, we sat to discuss with the director, who immediately implied my son was lying before we sat down, and she admitted to never talking to our son herself about the incident. No cameras in the classroom, so it was my child's word against the teacher.
At that point we filed a police report, realizing this is assault on a defenseless child. It was a long process that took months. The outcome was expected, no evidence to support claim, because there were no cameras and it's a 4 year old's word against a teacher, and THERE WERE NO CAMERAS so this daycare denied everything.
I'm not concerned about the outcome, because it didn't stop the need to call the police; it's the principle of it, it had to be done. The point is, no parent should have to experience what we went through. They need cameras in that place. I know my son wasn't lying. A few months after when he could talk better, he told me more about what happened on his own, and it broke my heart. But he is so much happier now and that's what counts, so we can move on.
Please, please think twice about going here or any daycare that doesn't have cameras.
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August 2023 by Gonzalo Aida
We are very happy with Bon Air KinderCare, their facility is top notch and their staff have been responsive to our messages and send weekly communications that keep us well informed. I would highly recommend them to fellow parents.
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July 2023 by K W
They will not take children with any type of disability
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May 2023 by Franciny Rodriguez
I contacted this Kindercare a month ago to get my baby in this center. By that time, they had availability in August to enroll new infants. They said they would email me a link to do a virtual tour of their facility and to get in their waiting list; however no one emailed me the link. Within the last month I have called several times every week to try to get in their waiting list. No one answers the phone, I have left several voice messages asking to be called back and no one did. Today I called 5 times before someone answered, needless to say, there’s no more availability in August. Other Kindercares are way more responsive. If you can, choose a different location to care for your child.
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May 2023 by Kim Keate Newcomb
We love having our daughter in the infant room at Bon Air KinderCare. The entire staff is wonderful and takes such great care of our girl!
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May 2023 by Kendall Ulmer
Have called multiple times to ask about potential dates to enroll my child, was told they would call me back. Needless to say we have not heard anything back. We reached out to the location on Pump rd and got a list of dates immediately. Would not recommend this location.
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April 2023 by Alexandra M.
Choosing Kindercare at Bon Air was the best decision I made for my 3 year old. I had her enrolled in Primrose for over a year and she cried every day I dropped her off, didnt socialize with anyone. My daughter now loves going to school/daycare she's made friends and her teachers are amazing! Mr. Cal, Ms. Courtney and Ms.Kristie have been more then wonderful as well as Ms.Mya and the whole Kindercare team! The center is so warm and inviting and my child is thriving! I would 100% recommend choosing this Kindercare for your child care needs!
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February 2023 by Meghan A.
Terrible experience. I wish I never subjected my child to this place. I was fully transparent about my child and his recent behaviors going into the center and I was assured that Kindercare works with the family and goes through a process with steps before asking a child to leave. I was handed paperwork for behavioral strategies that they do not use. My child was sent home after hitting a teacher on the hand one day. The next day he pulled out all the stops to go home within a few hours of arriving. He was told not to come back. We tried another center with teachers with more experience and he's a different child. Really disappointing.
