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February 2024 by Mary Beth J.
Horrible service. Do not order your pick up items here. I tried it twice, both times it took over an hour! They blamed it on their software. No excuses, if there was a problem, call me, text me, come out to my car. Instead you left me sitting there! I will NEVER place a pick up order here again! Awful experience! Waste of my time!! I could have gone inside & shopped quicker.
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September 2023 by Mark B.
Management allows their employees to sit out front and chairs and smoke cigarettes so you have to go through smoke cigarette smoke to enter the store sometime plus the place is always dirty
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April 2023 by Jason Lysak
How about fixing your American flag that has been hanging by one eyelet and tattered for the last 3 months? Please show some respect for our country and community!
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October 2022 by Matt Edgar
It's not a bistro, it's a deli counter.
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March 2021 by John S.
I only go to this Kroger location if I have no choice. Why? The employees are not friendly, they stand talking to each other while you are needing help at the self check out, they rarely have any baggers and when I have bagged my own groceries the cashier acts like I am supposed to and does not say thank you. In addition, the interior is dark, and the entry ways often have trash on the floors and are not well kept. The kicker for me is that this store allows its employees to set up a "smoking/break area" in front of the vacant store next to Kroger. There are two chairs and what you could call a bucket sitting there where I see Kroger employees sitting and smoking. The issue comes in when they leave their drink cans, cigarette butts and other trash on the ground or filling this bucket. In the years I worked retail we never allowed employees to take breaks in public areas in front of the store or in front of the business next door. This location simply is poorly run and the lacking customer service is an indicator of poor management.
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February 2021 by Carrol B.
During the pandemic I do all my grocery shopping online. The online shoppers and delivery staff have been wonderful. They can't always get my choices but offer subs that do just fine. The make my life easier and I'm grateful that they are there. The only time I go into the store is for my vaccinations and I pickup scripts on the curb. The Pharmacy staff is great also. I'll be so happy to get back to shopping in the store again.
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January 2021 by Margaret Coxe
Employees care NOTHING about the customers and ridicule you when you ask where a certain product is located! VERY, very, very rude teen employees who obviously don't want to be there and don't care about their customers OR their own job performances - they constantly stand around making plans for their weekend, and can't be bothered with questions from customers!!
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January 2021 by Margaret Coxe
Employees care NOTHING about the customers and ridicule you when you ask where a certain product is located! VERY, very, very rude teen employees who obviously don't want to be there and don't care about their customers OR their own job performances - they constantly stand around making plans for their weekend, and can't be bothered with questions from customers!!
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December 2020 by James Wesley Pipes
There are customers in the store wandering around with no mask and Matthew at the customer service desk stared blankly at me when told and multiple employees ignored the customers as they walked by. Would NOT recommend coming here, there are other stores that care about other customers health. Visited on 12/14/20
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September 2020 by Newton Carroll
so I recommend Kroger is one of the better grocery stores that we have to choose from in our area. however it bothers me quite a bit the way they devalue the human resource and force customers to work. I've spent a lot of time as a cashier and a lot of different industries and when I come into a grocery store and spend the money that I spend I don't want to have to become an employee and check out as well as bag my own groceries it makes two statements one is they do not value their customer's time enough and they don't value the human resource because they're more concerned about the bottom line than the opinions of their customers. wow how ridiculous to make employees work less hours so they can get customers to do that same work.
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July 2020 by John Henry Windsor
DO NOT SHOP HERE! Staff members don't wear masks are very racist. This lady that works in self checkout, long name but goes by the name Kat is racist and very rude. Wasn't wearing a mask. Speaks to people very poorly with a very bad attuite. I wouldn't come back here for anything. Terrible, rude and gross! There is a sign on the door telling people to wear a MASK!!!!!!! . .
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June 2020 by Geralyn B.
I tend to go more to the Short Pump location- I absolutely love the service and selections there. With that being said, the Gayton/Gaskin location has a gem Named Maria in the Deli section. She was super helpful and pleasant!!
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January 2020 by Phillip A.
This has to be the worst Kroger in town. The lines are regularly backed up and I always think to myself "was snow predicted for tomorrow?" The express line is never opened. I simply tried to buy a gift card and the cashier couldn't figure it out. The manager finally made her way over and fixed the problem; but in the meantime everyone behind me in the very crowded line was giving me the eye like I was the one holding up the line. I'll usually drive the extra distance and go to Publix.
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January 2020 by Bob G.
The worst ever....no shopping carts...Express lady wants,to socialize instead of helping customers...one step above water boarding
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November 2019 by Dove Seven
When we first started getting lunch here while shopping we would get the pizza with tomato on top starts with an M. It was and I say was delicious until they changed how they made it. Now it is yucky. The meat one is ok if you are in need of a meal. They also do not have a separate register. You used to pay at Starbucks but now Starbucks will not do it any more. The eating area is behind the Starbucks and is not very clean any more. Also you used to be able to fill a d refill your own drink. We would get iced tea and could make it to our liking but now they are putting in bottled drinks only. I do not recommend eating here any longer. I gave it 3 stars because it used to be nice.
