Best Western Plus Executive Hotel offers a mixed experience for guests. The hotel is centrally located with many nearby restaurants, making it convenient for travelers. The hotel features rooms with no carpet, which many guests find to be a positive aspect. Rooms are of decent size, with space for luggage and belongings, and some guests appreciated the hot breakfast provided. The staff includes friendly and helpful members, with particular praise for the evening shift worker and front desk staff who are described as professional, polite, and accommodating. In one instance, staff promptly addressed an issue with no hot water by moving a guest to a different room and even carried luggage for travelers traveling alone, demonstrating good service. However, the hotel also has notable issues. Some guests encountered moldy, smelly rooms initially and faced resistance when requesting room changes. Cleanliness in hallways is a concern, with dirty, loose carpets that pose tripping hazards. Service quality varies, with morning staff sometimes appearing standoffish, and loud hallway noise from cleaning staff can disturb sleep. Additionally, there are charges for phone use, and some guests experienced unprofessional behavior from staff, such as loud shouting and laughing in hallways early in the morning. Overall, while the hotel offers good value and friendly staff in certain areas, issues with cleanliness, noise, and inconsistent service may affect the stay.
Great staff and very nice rooms. Breakfast in the morning is a added treat, then hit the road for a day of fun.
July 2024
Had a good experience. Staff was very polite.
Walkability: You can walk to near by restaurants.
July 2024
The size of the room is ok. There are a lot of places to put luggage and other belongings. There are charges for the phone. There is a hot breakfast. I recommend it. Peter and Kelly are very nice and polite.
