AutoZone Auto Parts in Richmond, VA is a leading retailer of automotive replacement parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store's associates are known for their excellent customer service. Customers have praised the store manager and associates, such as Jean, Katt, and Trevor, for their helpfulness in ensuring customers find the right products and providing efficient service, even offering to install parts. However, one customer had a negative experience with a product return, which they felt was not handled well by the store. Overall, the store is highly recommended for its outstanding customer service.
This is the most non helping men I ever met. I'm disabled & I asked the guy to go back & get my oil & he said you have to get it yourself. I will not return to this Auto Zone again, maybe none of them. Service has really dropped!
October 2025
Staff was knowledgeable and friendly. Shout out to Alanza for taking care of me efficiently and pleasantly.
May 2025
I was assisted with my purchase. I got everything on the first go.
