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December 2023 by ashlyn catoe
Price was the cheapest, people were nice but, quality of service was not all that great. I took my car in for a rear door window replacement, their inventory ended up being wrong and they had to keep my car overnight ( I did get a discount, which was appreciated ).. now noticing when opening/closing my door there are still pieces of glass from the previous window coming out and scratching my door frame. They claim they are not able to get all of the glass pieces but, after calling around to other companies seems as if they just did not do a thorough job cleaning up/installing. I probably would not go back.
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November 2023 by Ashton Pace
Great company, full of fantastic employees. Everyone is very friendly and professional. Work is done well and on time. They took very good care of me.
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November 2023 by Antisha Ouma
This review will detail the complete and utter failure of an auto glass company, 'Auto Glass Now', to complete a basic windshield replacement. If it were possible to post a review without even one star checked, rest assured this would be one of those.I needed a new windshield for my 2020 Toyota Camry. Our Insurance company, State Farm, told me that I would need to take my car to 'Auto Glass Now' and that I would be responsible, as we expected, for the $250 deductible.My first of several visits to the local shop on Midlothian Turnpike in Richmond, Virginia, was October 21st, and resulted in me being told by one of the installers (Robert) that the glass replacement he had just attempted was unsuccessful because the windshield that they (Auto Glass Now) had ordered was the wrong glass for my car and that they would order another one. I left in frustration and was called afterwards by a second installer (AJ, who I believe did his best to help us) and was told that the first installer had broken a wire in the camera system that is in the windshield that is used for the Camry's pre-collision AND lane changing system (which are key safety features for my car) and that the windshield that they used was correct. This left me with a persistent error message on my dash screen as well as two hazard lights that I cannot rid of until the mistake by this technician is corrected. I called State Farm to complain about this treatment and State Farm insisted that I stay the course with this company but they documented my concerns.My parents became involved on my fourth visit, thinking that surely a company could not be this inept. Much to my disbelief, they were. On this visit, 'Auto Glass Now' still couldn't get the window calibrated and suggested that we go back to the dealership since the dealership had more "experience" with calibrations. I took the car to the Toyota dealership and was told there that 'Auto Glass Now' had ordered substandard glass and that I needed factory 'OEM'/ dealer glass. Meanwhile, I had been talking to the 'Auto Glass Now' store manager, Jennifer, who assured me that they would get this right and that she would pay the dealership with her corporate card. Unfortunately, the Toyota dealer said that they “don't do glass installments” and sent me back to the 'Auto Glass Now' for a fifth visit.I then went back a fifth time and was assured that the factory OEM glass would be ordered and that I would be called when it arrived so that, yes, I could come back for a sixth visit. After about 10 days of waiting, I tried calling this 'Auto Glass Now' shop to speak again with the store manager, Jennifer. The call rolled to their call center and the representative there told me that the local shop had never placed a new order for the correct glass.At this point we called State Farm again and seeing the amount of time that had elapsed since my first complaint, State Farm said that we could now use the company of our choice and that we should not go back to 'Auto Glass Now'. They also went on to say that this company had never updated them on my case as should have happened after the first complaint.So, after 21+ days and five visits, 'Auto Glass Now' has managed to do nothing to warrant even a one star review. Now I can't speak to other locations of this company, but I can ask ...how does this local 'Auto Glass Now' shop on Midlothian Turnpike stay in business with this level of gross negligence and total incompetence?
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November 2023 by T. Rogers
This isn't my 1st rodeo, I already knew coming here was better than Safelite and glad I was forced to come here. Saved money, didn't need my insurance and as always satisfied with the results. If any where is the best place you can trust, it's this company as I've taken all of my cars to them over the years and I guess they are still the best in the business.
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October 2023 by Christine Carroll
Service was quick, professional and cost much less than a competitor who rescheduled me after I drove an hour to get there. Auto Glass Now was able to schedule me quickly and saved me money. I would definitely recommend them to others!
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October 2023 by Va Rod
I went in there for a tiny little chip that was in my windshield. They have you sign the paper. Excusing them when they know they're not going to be able to fix it properly. But I allowed them to proceed, because you're assuming that they're going to be able to do so from what they tell you. When they were done with my little chip, I could still feel a little chip, but they kept brushing it off because the razor blade would cross over it. My finger could feel it I even asked the person to feel it they just pretended like well that's normal this is the way it is that's why you signed the waiver. I left really not completely satisfied with the job. I'm not even sure if it will hold up. she assured me oh well you can use it towards the credit towards a new windshield if it cracks again. however they could have jacked up prices on their windshield, so I might end up even paying more money at the end. In all I think the job was okay to pass an inspection maybe. I don't even know that part yet. but I was not 100% satisfied.
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October 2023 by Kevin Sullivan
Sloppy glue job and damaged my A pillar on passenger side with air hammer scraper tool while trying to remove the windshield said nothing about it then got the black adhesive coming out of the adhesion area getting on the cloth of the A pillars…damage to my windshield cowl because they didn’t wanna remove the wipers to take it off to remove the glass …325$…also didn’t inform me of a missing seal on the top of the windshield, in the end I got a good piece of glass with just a terrible install Service: Installation
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October 2023 by Dakota Sudberry
Car was broken into and had to replace the back window. After calling around to many places Auto glass was able to get me in the next day at the best price! Did I also mention that they were able to get me in and out within about 35 mins! Would definitely recommend.
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September 2023 by Betsy Campbell
Our service tech couldn't have been better to work with. He called prior to his arrival, was on time, worked efficiently and was a delight to talk with. Customer service isn't lost here: professional, knowledgeable and customer focused. Thank you AGN for a great experience!
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August 2023 by Chris Majcen
Excellent service!! Called one day here the next morning all fixed ready to go. Very polite and professional.Service: Auto rear window replacement
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August 2023 by Rebecca Mattauch
Great communication, very affordable, and quickly replaced our windshield. Highly recommend!
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August 2023 by TruCare Homes, LLC
Fast, efficient and very affordable. The staff was pleasant. Would definitely recommend them.Service: Auto windshield repair
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August 2023 by Maureen Shea-Wall
Great, fast service. After calling around for pricing, this one was the lowest. We made an appointment for that afternoon as they said they can get us in. Showed up about 15 minutes before appt. time and they took us in and started right away. The two techs were finished in less then one hour and we were on our way. Highly recommend coming here. Thank you!
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August 2023 by Theresa Rodman
Amazing! Had the windshield ordered delivered and installed complete with calibration under 4 hours. They dealt with insurance company. Fabulous!Service: Auto windshield repair
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August 2023 by Markeda Brown
Working with Ms. Jennifer has been the easiest part of the process of replacing my windshield. The whole staff was pleasant, helpful, transparent, flexible, and so accommodating. And I saved money. My deductible was $500, but I only paid $300 and some change here. They kept me updated and included in the process while I waited. Great customer service. I would recommend and would go back.
