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December 2023 by Mira Smith
Excellent service from Kass! She assisted my dad today in upgrading his phone. With me living out of state you can imagine how complicated this process already is and Kass went above and beyond and was SO HELPFUL! I would go so far to say she is the best service I’ve ever experienced with AT&T ! I couldn’t be more thankful for her patience and help!
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October 2023 by JT Blau
Got excellent service from the store manager Devaughn. Came in for an iPhone upgrade that ended up taking a lot longer than expected. He stayed late to make sure it got done correctly. Very patient and professional. This store is in good hands!
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October 2023 by Tony Bisceglio
Went in to sort some upgrade confusion and was immediately greeted by Flav and from there on it was hands down the best experience I’ve had coming to an AT&T and I’ve had this service for 15+ years! The entire experience was more than pleasant, Flav really knew his stuff, got us the upgrades we wanted, was informative of all our purchasing options with accessories, insurance, etc. but not pushy. When we ran into a system malfunction which ended up taking quite a while to resolve, I wasn’t even aware there was a problem until Flav was already half way done resolving the issue with your support team on the phone! Definitely the best representation of your company and how they should treat customers I have ever witnessed! Don’t ever lose Flav, they’re the BEST!!!
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October 2023 by Sherrika Jones
I have had two great experiences at this particular location. I ordered a replacement for a stolen iPad and it came with no SIM card. I was able to go in and get a SIM card in a quick and easy transaction. During my next visit I upgraded an iPad and had to receive another SIM card. Much to my grandson’s chagrin the incorrect number was chosen when I made the upgrade online, leading me back to the store. There the problem was corrected and was grandson and I were each enjoying our separate iPads in no time. Thank you so much to Julius and Devaughn for all of your help. I highly recommend this location for all your AT&T needs.
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October 2023 by Susan Willis
The BEST ATT retail store ever! Traded my iphone 12 pro in for an iphone 15 pro. Flav was my tech/salesperson and was amazing. He went so beyond expectations with setting my new phone up and creating a customer-focused experience. The manager, Vaughn, was terrific and reviewed my bill, making some hepful suggestions with insurance and both made me aware of some great promotions with Apple watches. I went way out of my way to go to this ATT location because it is where I've been going for years and it never dissapoints. Worth the drive!
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September 2023 by Dr. Z. Michelle Hughes
Flav and D.C. were spectacular. The level of professionalism was second to none. They were very knowledgeable and patient in setting up my new phone and making sure I got all of the promotions as well. The positive energy transcended throughout the store. I never felt rushed and all of my questions were answered. I will recommend them to family and friends.
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September 2023 by Sol
Flav was absolutely amazing. He answered all my questions and solved all the technical issues I was having with my phone. I couldn’t recommend him enough. Best customer service ever!
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September 2023 by Sally Shumard
I was helped by Flav and he was knowledgeable, fast and a joy to be around! Please hang on to this employee because I'd have to follow Flav to another carrier if he ever leaves AT&T. Great experience here at the Broad Street/ Libbie Place store. I ‘m a happy customer
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September 2023 by Leigh Ann oneil
Flav is a great person to have on ur team. He goes above and beyond and quickly fixed my issue. He is also very knowledgeable on merch in store. It was a seamless process and very appreciated!
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August 2023 by Cheryl Thornton
I had the best experience in AT&T working with 3 awesome associates. Kass Anderson, Trey Carter and Flav. They handled my situation immediately and very fast. I would recommend any and everyone to stop by. They will definately get them straight.
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August 2023 by Penny Surina
Flav worked with my phone and tablet to update both, since I wasn’t aware of all the changes that occurred besides the surface ones. He also finally got my tablet and phone synced for incoming calls. I really appreciate his time and patience in getting this done.
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August 2023 by Paul Pavey
I dropped off an old phone a couple of months ago, but the return never got processed. Stopped in here today and Flav, Trey, and Devaughn took care of me. Very professional and helpful. I didn't have any paperwork, but they were patient and looked everything up for me. They got everything straight for me. Thank you for your help.Now I find out a week later that they overcharged me for insurance. Trey said I could get coverage for all four lines for $5. When I tried to upgrade my phones today, they charged me $45, which is not what I was told or agreed to.
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August 2023 by Jacob Smith
Flav and the team provided quick, excellent support and a great overall experience - I came in thinking I knew what I needed, but learned I had access to a better service already. They showed me how to access it and then sent me on my way. Will definitely be back next time I have a cell phone/data related question.
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July 2023 by Robin Hurdle
I was here with my sister from Mexico!! We were greater with smiles and didn’t have to wait! Trey and Flav were awesome!! They solved the situation quickly and were sooo knowledgeable!! Great experience!! Highly recommend this location!! FYI. I don’t always take time to review!!
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July 2023 by Jeanie Redford
Trey and Flav were a joy to work with. Their knowledge and patience with a complicated issue was exemplary. They are a dynamic duo and their service should be rewarded!
