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November 2023 by Holli young
What an experience!! I have been a customer with Anderson Air for over 22 years and I cannot believe my current experience. My unit was fixed this past summer and I was told that I would need to call again to get the heat fixed. This was after paying $650. The cost to come out to fix the heat was $750. They came out to fix the heating unit, paid the $750, then was told I had to pay another $750 to get the gas line replaced due to a gas leak. Needless to say I was very angry. However, I phoned and phoned to speak to Mr. Anderson and he did not get back to me. Meanwhile, it was quite cold! Yesterday, I phoned Michael & Sons to come out and take a look. The service guy checked the system and found no gas leaks!!! The charge for this service was $89.00. Thank you Michael & Sons!
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August 2023 by Moira Lethbridge
Mr. Anderson is an expert a designing and installing the right type of system. His team is professional, respectful, and focused on providing great service. I will definitely hire them again.
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July 2023 by Brenda Jackson
This was our 2nd replacement project with this company. They are professional and efficient. They explain their assessment and recommendations. No surprises after estimate. Have recommended this business to friends.Services: Repair HVAC
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October 2022 by Neva Morrison
The only reason I gave a four stars was because my technician was excellent. He was knowledgable and thorough. This should have been a 5 star review however I was told I needed a part and that the office would be in touch with me as to when to expect the part and to schedule the repairs. It has been 12 days and I have heard nothing from their office. I called today and was told they have no idea when the part will arrive. The woman said she doesnt have a good relationship with that vendor and she will email them again. Meanwhile I have been with out heat in late January and might have made a different decision (like a new unit, or a different company who could get the part in less than two weeks) if I had been called and informed, like I was told would happen. In addition, I prepaid for the maintenance plan and so now I might be asking for my money back. I need a company that can reliably and timely provide information so that I can make informed decisions. So here I sit - 12 days later, going into late January and no heat, and no real information when that might change. Like I said this would have been one star if my technician had not been so great.Service: Heating system installation
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July 2022 by Han P.
We were on a maintenance schedule with Anderson for both business and residential for which we prepaid. However, we dropped off their radar and have not been serviced in 2 years. We called in to request a call back to discuss but the phone goes to a dispatch service that says they will leave a message and get them to call back. The first call was last month. The second was last week. We have not received a call back. I would not recommend this provider. They don't answer or return calls.
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July 2022 by Missie Dugger
I spent 10,000 on a new system I have over 100 calls in the 3 years or repair issues with being ripped off on each call I have been out of air for 2 weeks no return calls and no appointment set up yet. When my unit was installed they fail through the ceiling creating a big mess. They have a wired thermostat in the front and a wireless thermostat in the back that constantly goes out and they want me to pay$1750 to redo a wireless one that they already is not going to work properly with the zones boards it should be a wired thermostat they have the worst customer service and communication with loyal customers when you spend 10,000 you should not have too many service calls on yearly maintenance. I strongly advise you to stay awayServices: Heating system repair
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November 2021 by Kim John
In late April 2021, hired Anderson Air Conditioning & Heating company to install a HVAC system (+5K $). On May 27th, I woke up to water gushing out of the ceiling from attic. The attic insulation and sheet rock absorbed the from water from the newly installed HVAC system for weeks until the ceiling collapsed. There was so much water even the light fixture was flooded. The water flowed for several hours. Mr. Anderson fixed the issue the next day stating the PVC values that takes water out of the home was installed improperly. More than 8 feet of ceiling/sheet rock including a light fixture was damaged. So glad I was home at the time.Mr. Anderson sent his contractor out within the week to repair the damage unfortunately his contractor workmanship was horrible (0 star). Extremely poor work! I had to hire a contractor to redo the repairs that cost me over (1,000) which Mr. Anderson agreed to accept responsibility. Did not happen! After contacting his company several times for payment, I had to pay for the repair work.Bad work, bad experience.Service: HVAC repair
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October 2021 by Kim J.
In late April 2021, hired Anderson Air Conditioning & Heating company to install a HVAC system (+5K $). On May 27th, I woke up to water gushing out of the ceiling from attic. The attic insulation and sheet rock absorbed the from water from the newly installed HVAC system for weeks until the ceiling collapsed. There was so much water even the light fixture was flooded. The water flowed for several hours. Mr. Anderson fixed the issue the next day stating the PVC values that takes water out of the home was installed improperly. More than 8 feet of ceiling/sheet rock including a light fixture was damaged. So glad I was home at the time. Mr. Anderson sent his contractor out within the week to repair the damage unfortunately his contractor workmanship was horrible (0 star). Extremely poor work! I had to hire a contractor to redo the repairs that cost me over (1,000) which Mr. Anderson agreed to accept responsibility. Did not happen! After contacting his company several times for payment, I had to pay for the repair work. Bad work, bad experience.
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October 2021 by Alexandra Weinstein
Anderson Heating and Air was fantastic. We needed to replace our oil-burning ducts with new ducts optimized for our newer HVAC system, which required re-designing the layout and consolidating and re-routing the entire return system. We also asked Anderson to move our air handler to optimize basement space.They gave a fair quote on our job (we got three different estimates) and were able to move forward with the project efficiently and in the manner described. They offered independent ideas and feedback that I hadn't considered, and also were transparent about layout opportunities to introduce cost-savings. I particularly appreciated that Mr. Anderson himself came out to perform the estimate and to offer his perspective- as opposed to some other companies who sent out estimators who were only partially familiar with the ins and outs of a project of our scale.Extremely responsive, and I greatly appreciate Mr. Anderson's hands-on approach to customer care. Office personnel were great too- Candice was friendly, responsive, and upbeat in all communications about the project. The project was completed while we were out of town, and the job site was left immaculate.Mr. Anderson personally reached out after completion of the job to schedule a walk-through with us and to review project components. Truly, truly impressed and would not hesitate to work again with their team-- they have my and my family's trust. Thank you to Mr. Anderson and his team!Services: Duct and vent repair
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October 2021 by Judi Lundberg
After 6 1/2 months of no HVAC and two companies “working on it” I called Anderson. The next day Michael was at my house diagnosing and going over my options. He did not try to sell me a new system, and was professional and knowledgeable. He came back with another technician and in two hours my system was tested and running. Amazing! So courteous and explained what they had done. I would enthusiastically endorse and recommend!Services: HVAC repair
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October 2021 by Victoria Malone
I have been with Anderson cooling and heating corporation for at least 16 or 17 years and they have never failed me when it's time to work on my heat and cooling system I give them the big thumbs up.
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August 2021 by C. Banks
From scheduling with Candice, to the estimate with Mr. Anderson, to financing with Emily and to installation of my heat pump with Mike, Brandon and crew, the service provided was friendly and professional. The guys used shoe booties to protect my flooring and laid out plastic where there was high traffic. They cleaned as they went and were pleasant. I am thoroughly pleased and would choose them again. I HAVE AIR!!! Thank you all.Services: Heating system installation
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July 2021 by Joetta Robinson
I’ve just received service for my upstairs cooling system. I’ve used Anderson’s several times before. As usual they didn’t fail me this time either. I asked for a specific young man Matthew. A very informative and knowledgeable employee of yours. Because of his professionalism and his explaining the importance of a maintenance contract due to my older systems,, I will be purchasing it the end of August. So thank you again Matthew and Anderson I refuse to call anyone else. May God Bless you.Sincerely,Mrs Joetta RobinsonService: HVAC maintenance
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December 2020 by tiny bubble
Mr. Anderson installed a complete York hvac system with an exposed insulated spiral ductwork that looks as good as it sounds.Very professional staff, excellent workmanship. They listen well and customize the job to your needs, including showing us new thermostat options we didn't know were available..Would give 10/10 or 5 stars for Mr. Anderson and his company.
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December 2020 by Shelley Wilson
These are the nicest people. When they put my system in they were punctual efficient, and neat. The installers were so nice. Everyone who has come to my home since that day has been awesome. This fall my attic door cracked across when they were going up to perform service. They had it repaired without hesitation. The 3rd party vendor did an awesome job and was as nice as everybody else. Definitely recommend!
