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March 2024 by Dj GON
Updating my review and wish I could exceed the 5 star rating, I gave a 5 Star Review a few years back and here I am again praising this place as the absolute best in America. Duane helped me today and once again exceeded my expectations!Dr Townsend was a blessing and educated me on ways I can save a few hundred dollars. Made me feel confident with my new prescription while feeling great about my overall health.Nayyanah was by far the most important person of my visit! I am on a budget and honestly embarrassed of my situation and i felt so comfortable under her close counciling.. While still being respectful of covid protocols she helped me find the perfect pair of glasses that met my budget. 5 stars across the board and i never felt pressured. She upsold me in the most reassuring experience. I hope this company sees the value of having such a great staff! Looking forward to coming back in a week or two.Also...I hate to think that the nice lady at the front might not get as much recognition but she greeted me immediately and the woman who need my pre-exam was also really generous and was very clear about my vision and pricing optional
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February 2024 by Anissa Fleming
I have been going to American Best now for several years. I love the atmosphere there. They treat you with kindness, and they great you soon as you come in the door. The I go to is in the White Oaks shopping center
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February 2024 by Meleasia Murchison
The sales representative Nakeita was awesome. She was very knowledgeable and kind. She helped me find the best fashionable fit. She knew exactly what I liked as if she knew me personally.
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December 2023 by Christian Dennis
My experience at America’s Best contacts and eyeglasses was phenomenal. All of the staff were very professional and had a demeanor that made me feel like a valued client. The space was very clean and well lit.
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November 2023 by G T Henry
I want to speak the courtesy and helpfulness of each employee I dealt with, but especially Nakeita, she's sooo pleasant, helpful, suggestive, and really checks thoroughly into what you're signing up for. Best of all, she's patient, funny, great personality, I just felt comfortable and important. Almost like she was one of my own kids. I just like her.
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October 2023 by Talisa Robinson International Ministries
Great service from management and staff. Nakeita was very pleasant and professional which made a good impression and experience. Nayyana, the store manager was also, very professional as she navigated between clients, essentially I would conclude everyone gave exceptional customer service !
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October 2023 by JE Eddings
Nakeita was AMAZING to work with! She was knowledgeable, friendly, and helped my mama pick the best and most affordable option for her! She even offered compliments on how well the frames looked on. We really appreciate our service today and would definitely recommend! Go see Nakeita for your prescription eye ware!! ?
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October 2023 by Emanuel Scott
Whitney gave excellent service today. She’s an amazing supervisor. She let us know that I was paying too much money on my first visit and that I should’ve gotten an extra pair of glasses. She’s a life saver :)
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October 2023 by Sylvia Baker
Decent service overall but the doctor seemed rushed and after the front end verified my insurance, they failed to mention that they were out of network for my insurance. Ended up paying services and frames that would have been completely covered if they were in network. Please let folks know when your services are out of network when they are scheduling/checking in so there is no confusion on the customer’s behalf.
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October 2023 by phelisha rose
Nakeita and the rest of the staff was helpful and kind and worked with me on everything. I appreciate having a place so close to home for my eye care needs. Keep up the Excellent work!!!
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August 2023 by Ronna Richmond
March appt:I had an eye exam for glasses, which went fine except when when my glasses came in, no one ever called me so after waiting 3 1/2 weeks, I called only to find out they'd been sitting there for a week and a half.August appts:When I tried to schedule an appt for a contact lens exam, I was told I had to have my previous prescription sent to them. I had it faxed from my former optometrist.The evening before my appt, I got a text that it had been canceled. Their explanation was that a glitch in the online scheduling system was the culprit. I again rescheduled my appt for one week later on the phone, and I was reassured that this time, the appt was "locked in" because I scheduled it directly, so there was no danger of it being cancelled this time.Today, August 26, 2023, my rescheduled appt:Today, the morning of my appt, I got a text at 9:26am, that it was again canceled. At 9:28am, the manager, Naeyaya, left me a voicemail, in which she stated that since I had had an eyeglass exam in March, she "didn't think" I needed another appt, so she was going to go ahead and cancel it. I read the text at 9:51am and called immediately, only to be told my appt time had already been filled.I then told the associate on the phone that I would be coming to pick up my old prescription from them today. After the associate spoke with her manager, she said they would not release my old prescription to me. I then told them that I had had the option of having it sent directly to me, via US mail, or faxed to them, which I chose because it was going to be faster.All I wanted was an exam for contact lenses. I wore them in the past, and I simply wanted a new exam, as I know that my eyes have changed since 2 years ago when I had my last exam. I provided what America's Best required of me.More important than that, though, is that I was a repeat customer. If this is how America's Best Contacts and Eyeglasses treats their loyal customers, then they don't deserve any more of my business.
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August 2023 by Rhodeia of Loch
Ms.Nakeita was so helpful, easygoing, and made sure to show me all the deals that they had for two pairs of glasses. I recommend her when coming to this location.
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August 2023 by DeShawn Hardison
Nakeita was incredibly helpful, warm, and friendly! She was committed to making sure I got the frames I wanted in a specific color! Definitely ask for her if you’re in the White Oak location!
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August 2023 by Kyle Craig
Was able to get an appointment quickly and once I arrived the wait time wasn’t long. All the staff was pleasant and helpful, especially Nakeita and TJ. The virtual eye exam was really cool and seamless. Will definitely be back for future appointments.
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August 2023 by Lucetta Robertson
Nakeita was wonderful and professional. TJ was also very professional. They helped me understand the entire process from beginning to end.Nakeita pulled up my insurance and saved me hundreds of dollars!
