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December 2023 by Shootin and Fishen
Went in to short pump store today to pick up a couple of things. Could not find what I was really looking for but also could not get anyone to help me. Went to pay and passed 3 employees just standing around talking. Only one cash register open. He took a really long time to ring customer up. When it was FINALLY my turn, I went up and the customer in front of me had gotten stopped at door because he didn’t remove alarm from item so he had to take everything out her bag. I was waiting patiently while another employee walked up, but no one offered to help. Then the phone rang and the cashier took the call but could not answer the question the caller had and put them on hold and had a discussion with another employee that was walking around. The cashier then asked the other employee if he could assist the caller to which the employee replied, no I’mOff the clock. So the cashier goes back to the phone. At this point I’m very annoyed and leave the items I had planned to purchase in the counter and left. I waited in line for over 15 minutes while employees just walked around and no one asked if I need assistance. I won’t be back. I’ll take my business to cabellas.
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December 2023 by William Patrick
I will never step in the store again. And will never buy guns from them again. The mgrs had a meeting.They left a young man in training , Left me and 4 other customers. Customers service is a joke. When the weapons Mgr returned after well over an hour. He had to approve our background check. On the way out I ask to speak with store manager. Gun Mgr wanted me to returned.But I told woman escorting me out. That I wanted to talk to store manager. I won't return there.
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December 2023 by enas abdelgawad
Great store, with great bargains. Staff is very nice, and helpful especially Ms . Madeline and anther man I didn’t remind his name he helped me many times.
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December 2023 by Aaron S.
i do not recommend this store or any if they treat there customers all the same my wife hasn't bought but two guns in her life and don't know the form and asked if he could help her comprehend the ? to better understand it and he said he cant when that's a lie you legally can then at the end wanted to say I helped her awnser them when I didn't and canceled our transaction and didn't let her buy it
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November 2023 by Kahlil Pfaff (mallydobb)
Meh selection and customer service. I was having trouble trying to get my phone to pay/connect to POS for payment, my questions or confusion were met with what felt like a snarky response from the cashier who acted like she was offended I was having trouble with the contactless payment. Selection for what I was looking for was ok but could have been better and should have been easier to find. Prices on other items I was shopping around/price comparing were fair and competitive, definitely bringing some competition to Cabelas and Bass Pro.
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November 2023 by Jim
I stopped by your Academy store looking for winter outer ware yesterday. I asked one of the employees in that area for some assistance. His response was "I don't work in this area and I can't help you then he walked away" rather angrily. As I was exiting the store a female employee did ask if she could help and I told her what just happened and left. I drove over 30 miles just to shop at this Academy. This will be my last visit at this store. I drove to Cabela's nearby and had great results.
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October 2023 by Adam Clifton
This place has everything you could need for sports and outdoors. The prices seems to be reasonable when compared to Dick’s Sporting Goods. The grilling and pit smoking area has tons of seasoning you can’t normally find in stores. I go here whenever I’m in the area.
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September 2023 by Mel Burbage
Came in for shoes for my son. Really nice store, and the associates were very knowledgeable and helpful.
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September 2023 by Will S
Great store, with great bargains. Staff is very nice, and helpful! They carry a lot of stuff, that makes it a one stop shop for all your outdoor adventures.
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September 2023 by Gary Powell
I'm not impressed, I called them to check the availability of an item, and I was assured it was in stock!! Drove 1 1/2 hours just to hear its An item they don't even carry!!! VERY disappointing!!!
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September 2023 by Taryn Sharpe
Love this store! Very well organized. They do not offer a rewards program at this time.
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June 2023 by The Real Shaii
I had originally made an online order for a left handed bait caster rod and reel, it ended up not being in stock and they weren’t going to get any more. At the store Sean and Billy were extremely understanding and helpful with me and got me set up with a left handed reel and rod they had in store. They even gave me a discount to help me match my first purchase closer, so I ended up with a really nice rod and reel and couldn’t be happier. Their customer service at the store is excellent the cashiers were a lot of help too , Morgan and I forgot the other guys name who helped me when I first walked in . 10/10 gunna do all my fishing related shopping here.
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June 2023 by Wyatt Corle
Great store! Best bang for your buck for any outdoor and sports equipment! Great costumer service and never have to wait in line. Always find what I need and more!
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May 2023 by debra mcgee
Rude, no sales people available to help get info about a product, even tho the ones that were "working" were standing around talking. Will not revisit.
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May 2023 by Anthony Jackson Sr
Easy to navigate. Clean bathrooms. Gun desk not really familiar with the products they see. Big variety of outdoor cooking equipment and utensils.