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May 2024 by Justin Spence
Extremely long delivery times. Would not use again.
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May 2023 by Michelle L
Although I am leaving this review for the Richmond branch - I have to say NO ONE with ABF Freight was helpful in the least!!!I ordered a mattress to be delivered through ABF. The morning of the scheduled delivery date, they called to inform me that they damaged the mattress and would not be delivering it. Back to square 1. I ordered a new mattress (now 4 months later) I am scheduled for my second mattress ordered to be delivered. The morning of the scheduled delivery date I received a call informing me that they would not be able to deliver my SECOND mattress as they truck they dispatched is not big enough for the mattress (WHAT DID YOU SEND - A Pick-up Truck??). They said they are working on seeing when they could get another truck to deliver it. I paid for white glove service which no long entails getting rid of the old mattress - so I had already disposed of my old mattress and now had no bed for the night!!! Isn't this ALL YOU DO? Take order for deliveries, dispatch trucks, and deliver??? Can't even do that right - CLOSE DOWN! SHUT YOUR DOORS!
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March 2023 by Kevin Hann
Unprofessional, unfriendly, sends material out with no warning or call the day before.
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August 2022 by Ernestine Da Silva
We moved from Toronto to Richmond and after a pleasant experience with the ABF from Toronto, we were hoping to have the same experience with Richmond. And indeed we did! Because we have not switched our phones to an American number, we did not receive the call that their driver was waiting for us outside for a while now. What a very patient driver! He could have left, he could just not waited, but he waited! And we saw our cubes parked neatly in parking spots and tonight, we finally have our stuff! Thank you so much to ABF! It was a pleasure working with your team!
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July 2022 by Allison Westerhouse
Wonderful experience with ABF. My company was awaiting a shipment that was very late (no fault of ABF). Once our tracking indicated that it was at the ABF location on Hull street, we phoned to ask what time of the day our shipment would arrive at our location. We were told afternoon and we needed it by 11am. Matt was very kind and worked to arranged the drop off to get it to us by 10:30am. He really helped us keep several of our clients happy. Thank you for everything!!!
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August 2021 by Buck Wooten
My experience was great. They were as helpful as any one could be. Due to our narrow driveway we opted to come pick up our large item one Monday evening with our own trailer. They were extremely helpful and pleasant with finding and loading and securing it and quickly got us on our way. July 2021.
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April 2021 by Laney Engle
Great experience packing our Relo-Cube here!!!
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February 2021 by Perry Staton
Great company
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October 2020 by Robert Peters
Very efficient
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September 2017 by Randy Whitehouse
It's a trucking company, what else can be said
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March 2017 by Lavar Tune
I love the beds come see Lewis they are the best
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January 2017 by Jonathan Lotrean
great drivers
